HP SureStore CD-Writer Plus 7550e manual Before You Call HP, Other CD-ROM drives, Sound board

Before You Call HP B-3

Operating system and amount of RAM installed

In Windows 95 or Windows 98, from the Start menu on the task bar, select Settings/Control Panel. Double-click on System. Select the General tab. Write down the version number and the amount of memory installed; for example: 4.00.950 and 32 MB RAM.

In Windows NT (while signed on as Administrator), from the Start menu on the task bar, select Programs/Administrative Tools (Common)/

Windows NT Diagnostics. Select the Version tab and write down the version number and service pack number; for example: 4.00.1381 and Service Pack 3. Then select the Memory tab and write down the amount of memory listed under Physical Memory - Total; for example: 32 MB RAM.

Other CD-ROM drives

Your computer may have come with an internal CD-ROM or you may have purchased a CD-ROM drive. Check the documentation that came with your computer or CD-ROM drive. Example: Mitsumi 4x CD-ROM

Sound board

Your computer may have come with a sound board and speakers or you may have purchased them separately. Check the documentation that came with your computer or sound board. Example: Sound Blaster

Parallel port type and system resources in use

In general, computers manufactured after January 1995 have the required high-speed parallel port (EPP or ECP). Check the manuals that came with your computer to confirm this. Older computers generally have a slower standard port. Example: standard, bidirectional

In Windows 95 or Windows 98, display the Device Manager. Double-click on Ports (COM & LPT). Double-click on the printer port, and then click on the Resources tab. Example: I/O Range 0378-037B, Interrupt Request 7.

Support Appendix B: Customer