HTC TOUCHPRO2SPT Resetting Your Phone, Performing a soft reset, Performing a hard reset

Managing Your Phone  133

13.7  Resetting Your Phone

Performing a soft reset

Perform a soft (normal) reset to clear all active program memory and shut down all active programs. This is useful when your phone is running slower than normal, or a program is not performing properly. If a soft reset is performed when programs are running, unsaved work is lost.

To perform a soft reset

1.Pull out the stylus.

2.Remove the back cover. For instructions, see “To remove the back cover” in Chapter 1.

3.Use the stylus tip to press the RESET button located at the upper-left side of the open back

panel.

Your phone restarts and displays the Home screen.

4. Replace the back cover and insert the stylus back into its compartment.

Performing a hard reset

If a normal reset does not solve a system problem, you can perform a hard (full) reset. After a hard reset, the phone is restored to its default settings—the way it was when you first purchased it and turned it on. You will lose any programs you installed, data you entered, and settings you customized on your phone, and only Windows Mobile® software and other pre-installed programs will remain.

Warning!	Your phone will be set back to factory default settings. Make sure that any additional installed programs
	and/or user data have been backed up before you perform a hard reset.
Important	If Encrypt files when placed on a storage card is enabled, backup all files from the storage card before
	using Clear Storage, hard reset, or updating the operating system. Otherwise you will no longer be able to
	access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer
	files between your storage card and computer. After the procedure, copy your files back to the storage card.

To perform a hard reset

1.With the phone turned off, press and hold the TALK/SEND and END keys first, and then press and hold the POWER button until you see the following message on the screen.

This operation will delete all your personal data, and reset all settings

to manufacturer default. Press VolUp to restore manufacturer default, or press other keys to cancel.

2.Release the TALK/SEND key, END key, and POWER button.

3.Press the VOLUME UP button to restore the device to the factory default status, or press any other button to cancel the reset.

Using Clear Storage

If you can access the phone settings, you can use Clear Storage to reset your phone back to factory default settings.

1.Tap Start > Settings > All Settings > System.

2.Tap Clear Storage.

3.Enter “1234” and then tap Yes.