IBM 9117-MMB, 9179-MHB manual Closing a service call using AIX or Linux

1.Press Enter.

2.Select the Task Selection option.

Note: If the terminal type is not defined, you are prompted to define it before you can proceed.

3.Select the Log Repair option.

4.Select the resource associated with the repair action. If the repair action was reseating a cable or adapter, select the resource associated with that repair action. If the resource associated with your repair action is not displayed on the Resource List, select sysplanar0.

5.Click Commit after you have made your selection.

37.Exit from diagnostics in this partition and return to the AIX prompt.

38.Have all the partitions in the list of Axx partitions you began recording in step 14 on page 82 been processed?

vYes: Continue with the next step.

vNo: Go to step 34 on page 84 to process the next partition in the list you recorded in step 14 on page 82.

39.If the system attention LED is still on, turn off the LED as described in “Activating and deactivating LEDs” on page 93. This completes the repair. Return the system to the customer.

Note: If during the processing of the list of open service action events, some service action events remained open, further service actions might be required to complete the repair.

Closing a service call using AIX or Linux

If the server is not connected to an management console and not using Integrated Virtualization Manager (IVM), perform these procedures to close problem numbers, clear hardware messages, and prepare the server to return to the customer.

Follow this checklist before performing the procedures:

vReturn the server to the state that the customer normally uses, such as IPL type, IPL mode, and the way the system is configured or partitioned.

Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every two hours.

vWhile you were performing the problem analysis on the original serviceable event, other serviceable-event numbers might have been opened. Close all serviceable events that were opened as a result of your service activity.

vEnsure that server verification has been performed and that no problems require additional service actions.

vIf the repair was done using the IVM online repair procedures, ensure that the original serviceable event is now closed.

1.Did you use an AIX diagnostics service aid hot-swap operation to change the FRU?

vYes: Go to step 4 on page 86

vNo: Continue with the next step.

Power supplies 85