IBM 9179-MHB manual Closing a service call, v No Go to Detecting problems. This ends the procedure

vIf the repair was done using the HMC online repair procedures, ensure that the original serviceable event is now closed.

1.Is a management console used to manage the server that you are servicing?

vYes: Continue with the next step.

vNo: Return to the “Verifying a repair” on page 73. This ends the procedure.

2.Are you closing a service event that was a repair on the management console personal computer?

vYes: Continue with the next step.

vNo: Go to step 4.

3.Power on the management console. Did the power-on process complete without errors?

vYes: Ensure that the management console can be used to perform server management tasks, and return the management console to normal operations. Go to “Closing a service call.” This ends the procedure.

vNo: Go to the HMC isolation procedures. This ends the procedure.

4.Log into the management console as the service representative. If invalid user or invalid password displays, get the correct login information from the system administer.

1.If logged on the System Manager, select Exit from the Console, located on the System Manager window.

2.Login to the System Manager with the following: User identification service Password service mode

5.View Serviceable Event Details.

1.In the navigation area, select the Service Applications icon.

2.In the navigation area, select the Service Focal Point icon.

3.In the Contents area, select Manage Serviceable Events.

4.Designate the set of Serviceable Events you want to view. When you are finished, click OK. The Service Event Overview window opens.

Note: Only the events that match all of the criteria you specify are shown.

6.Close open or delayed events.

1.Select the problem to close, on the Service Event Overview window.

2.Select the menu Selected, located on the menu bar.

3.Click Close Event.

4.Enter your comments in the Serviceable Event Comments window, and click Close Event.

5.Close all events associated with the problem on which you were working.

7.Did the Service Event Overview window contain the event or events on which you were working?

vYes: Return the HMC to normal operations. Go to “Closing a service call.” This ends the procedure.

vNo: Go to Detecting problems. This ends the procedure.

Closing a service call

Perform these procedures to close problem numbers, clear hardware messages, and prepare the server to return to the customer.

Follow this checklist before performing the procedures:

80Power Systems: Power supplies for the 9117-MMB or 9179-MHB