Appendix A. Getting help and technical assistance | IBM HS40

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IBM HS40 manual Appendix A. Getting help and technical assistance, Before you call, Using the documentation

Contents

Hardware Maintenance Manual and Troubleshooting Guide ERserverBladeCenter HS40 Type Page Hardware Maintenance Manual and Troubleshooting Guide Fourth Edition May Important safety information About this manualOnline support Page Chapter 2. Configuring the blade server ContentsChapter 3. Diagnostics Chapter 4. Installing options Chapter 5. Service replaceable units Contents Appendix B. Safety informationPage Chapter 1. Introduction User label Related publications v BladeCenter HS40 Type 8839 Installation and User’s Guide v Safety Informationv Eserver BladeCenter Type 8677 Installation and User’s Guide v Eserver BladeCenter Type 8677 Rack Installation Instructions BladeCenter HS40 specifications for non-NEBS/ETSI environments Features and specificationsMicroprocessor Memory BladeCenter HS40 specifications for NEBS/ETSI environments Power, controls, and indicators Notices and statements used in this bookTurning on the blade server Turning off the blade server Controls and LEDs v Flashing slowly - The blade server has power but is not turned on Page Using the Configuration/Setup Utility program Chapter 2. Configuring the blade serverStarting the Configuration/Setup Utility program v Configuration/Setup Utility program v System Summary Configuration/Setup Utility menu choicesv System Information v Devices and I/O Ports Memory Settings v Advanced SetupUSB Configuration v Error Logs Using the ServerGuide Setup and Installation CD Using passwordsv Load Default Settings v Exit Setup ServerGuide features Setup and configuration overviewTypical operating-system installation Using the PXE boot agent utility program Installing your operating system without ServerGuide6. In the View by document type field, select OS installation 2. In the Download section, click Downloads & drivers Firmware updates Configuring the Gigabit Ethernet controllersBladeCenter T Documentation CD Blade server Ethernet controller enumeration Command-line interface and serial over LAN Page Chapter 3. Diagnostics Checkout procedurev Important 001 COMPLETE THE FOLLOWING STEPS TO PERFORM THE CHECKOUT PROCEDURE Diagnostic tools overviewv Beep codes and error messages v Diagnostic programs and error messages v Error symptom charts POST error logsv Light path diagnostics Viewing the System Event Log SEL v Examine SEL entries from a previously stored file v Save the SEL entries to a filev Clear the SEL entries from the non-volatile storage area SEL Manager main window Diagnostic programs and error messagesApplication Framework Help subsystem Running the SEL Viewer Starting the diagnostic programs Diagnostic text messagesNot Applicable Result Diagnostic error message tables Diagnosing problems using the light path diagnostics featureViewing the test log The following illustration shows the LEDs on the processor board Memory errors Recovering the BIOS code Clearing CMOS memory Page Installation guidelines Chapter 4. Installing optionsSystem reliability considerations Handling static-sensitive devices Blade expansion connector terminator Air baffle Major components of the BladeCenter HS40 Type 8839 blade serverMicroprocessor heat-sink up to Microprocessor up to Microprocessor heat-sink filler up to I/O board components Processor board componentsChapter 4. Installing options J8H1 connector LED locations Light path diagnostics button S8A1 Light path Switches and jumpers SwitchesJumpers Bezel assembly Removing the blade server from the BladeCenter unit Opening the blade server cover 4. Lay the cover flat, or lift it from the blade server Statement Removing the blade server bezel assembly Bezel-assembly release Bezel-assembly releaseControl-panel connector Control-panel cable Installing IDE drives Installing memory modules DIMM connectorsPair v Before you begin, read the documentation that comes with the DIMMs Installing an additional microprocessor Microprocessor Heat-sink-retention Microprocessor Alignment marks Microprocessor socket Installing an I/O expansion card Complete the following steps to install an I/O expansion card Installing a SCSI storage expansion unit Installing a PCI I/O expansion unitPage 4. Remove the blade server cover 8. Install the SCSI storage expansion unit a. Orient the storage expansion unit as shown in the illustration 10. Turn on the blade server Installing a SCSI hot-swap hard disk drive DeviceSCSI ID Storage expansion unit Hard disk drive Filler panel Blade Drive handle in open position Replacing a SCSI hot-swap hard disk drive Replacing the battery Do not Dispose of the battery as required by local ordinances or regulationsv Throw or immerse into water v Heat to more than 100C 212F v Repair or disassemble 5. Locate the battery on the I/O board Installing the blade server bezel assembly Completing the installation Closing the blade server cover The following illustration shows how to close the blade server cover Blade server Filler blade Installing the blade server in the BladeCenter unit 6. Push the release levers on the front of the blade server closed User’s Guide for details Updating your blade server configuration Input/output connectors and devices Microprocessor removal Chapter 5. Service replaceable units 7. Remove the heat sink 9. Lift the microprocessor out of the socket Thermal grease Processor boardthermal grease v Read “Handling electrostatic discharge-sensitive devices” on page I/O board 8. Pull the I/O board carefully out of the blade chassis Reverse these steps to install the replacement I/O boardPage Chapter 6. Symptom-to-FRU index BIOS-generated beep codesBeep codes No-beep symptoms Baseboard management controller BMC beep codesThe following table lists the BMC error beep codes POST error codes Page Error code/symptom Page Diagnostic error codes FRU 000 The blade server passed the test195 The Esc key was pressed to stop the test Page Error code/symptom Light path diagnostics Error symptoms dev/cdrom /media/cdrom auto ro,noauto,user,exec 0 rm /dev/cdrom ln -s /dev/sr0 /dev/cdrom Diskette drive problems 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CDBladeCenter management module, and that the keyboard and mouse cables Memory problems 8677 Hardware Maintenance Manual and Troubleshooting Guide Maintenance Manual and Troubleshooting Guide on the IBM BladeCenterDocumentation CD Monitor problems Page ServerGuide problems Service processor error messages Error messages and error codes Power error messages SCSI error codesTemperature error messages Hardware Maintenance Manual and Troubleshooting Guide Hardware Maintenance Manual and Troubleshooting Guide Hardware Maintenance Manual and Troubleshooting GuideHardware Maintenance Manual and Troubleshooting Guide Hardware Maintenance Manual and Troubleshooting Guide Hardware Maintenance Manual and Troubleshooting Guide System shutdown System errors Undetermined problems Temperature-related system shutdownHard disk drive checkout Problem determination tips If it has been working, what changes were made prior to it failing? Page Index Chapter 7. Parts listing, TypeSystem, Type 8839 model 21X FRU No Index System, Type 8839 model 21X Using the documentation Appendix A. Getting help and technical assistanceBefore you call Software service and support Hardware service and supportGetting help and information from the World Wide Web General safety Appendix B. Safety information Electrical safety Safety inspection guide Grounding requirements Handling electrostatic discharge-sensitive devices Safety notices multi-lingual translations Do not ≥32 kg 70.5 lb ≥18 kg 39.7 lbPage Instrução PERIGO ImportantePara Conectar Para Desconectar Instrução CUIDADO Instrução PRECAUCIÓNPERIGO CUIDADO InstruçãoPage Appendix B. Safety information Page Appendix B. Safety information Page Appendix B. Safety information Page Appendix B. Safety information Notice n DANGER ConnexionDéconnexion Notice n Notice n Notice n Hinweis VORSICHT WichtigKabel anschlieβen Kabel lösen Die Batterie nicht v mit Wasser in Berührung bringen ≥18 kg Hinweis ACHTUNG Avviso PERICOLO Per collegarePer scollegare Evitare di v Gettarla o immergerla in acqua Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack Appendix B. Safety information Page Appendix B. Safety information Page Appendix B. Safety information Page Declaración PELIGRO Para la conexinPara la desconexiín No realice las acciones siguientes v Arrojarla al agua o sumergirla PRECAUCIÓN DeclaraciónPage Edition notice Appendix C. NoticesIBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY U.S.A Important notes Trademarks Product recycling and disposal Battery return program Electronic emission notices United Kingdom telecommunications safety requirementFederal Communications Commission FCC statement Industry Canada Class A emission compliance statement European Union EMC Directive conformance statement Taiwanese Class A warning statement Chinese Class A warning statementJapanese Voluntary Control Council for Interference VCCI statement Power cords IBM power cord part numberUsed in these countries and regions Page Index B LEDs continued replacing continued microprocessor 69 processor board See POSTPage Page 1P P/N 25K8105 Part Number 25K8105 Printed in USA