IBM HS40 manual ServerGuide problems

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician.

ServerGuide problems

Symptom	FRU/action
Setup and Installation CD will	v Make sure that the server supports the ServerGuide program and has a
not start.	startable (bootable) CD-ROM (or DVD-ROM) drive.
	v If the startup (boot) sequence settings have been altered, make sure that the
	CD-ROM drive is first in the startup sequence.
	v If more than one CD-ROM drive is installed, make sure that only one drive is set
	as the primary drive. Start the CD from the primary drive.
SCSI RAID program cannot	v Make sure that there are no duplicate SCSI IDs or IRQ assignments.
view all installed drives the	v Make sure that the hard disk drive is connected properly.
operating system cannot be
installed.
The operating-system	Make more space available on the hard disk.
Installation program
continuously loops.
ServerGuide will not start the	Make sure that the NOS CD you have is supported by the ServerGuide
operating-system CD.	program. See the CD label for a list of supported NOS versions.
The operating system cannot be	Make sure that the operating system is supported on the server. If the
installed; the option is not	operating system is supported, either there is no logical drive defined (SCSI RAID
available.	systems), or the ServerGuide System Partition is not present. Run the ServerGuide
	program, and make sure that setup is complete.

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician.

Software problem

Symptom	FRU/action
Suspected software problem.	1. To determine if problems are caused by the software, verify that:
	v The computer has the minimum memory needed to use the software. For
	memory requirements, see the information that comes with the software.
	Note: If you have just installed an adapter or memory, you might have a
	memory address conflict.
	v The software is designed to operate on the computer.
	v Other software works on the computer.
	v The software that you are using works on another system.
	If you received any error messages when using the software program, see the
	information that comes with the software for a description of the messages and
	suggested solutions to the problem.
	2. If you have verified these items and the problem remains, contact your place of
	purchase.

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician.

Universal Serial Bus (USB) port problems

Symptom	FRU/action
A USB device does not work.	Make sure that:
	v	The correct USB device driver is installed.
	v	The operating system supports USB devices.

Chapter 6. Symptom-to-FRU index 95