Getting help and information from the World Wide Web | IBM HS40

Image 118

IBM HS40 Getting help and information from the World Wide Web, Software service and support, Hardware service and support

Contents

ERserver Hardware Maintenance Manual and Troubleshooting GuideBladeCenter HS40 Type Page ERserver Fourth Edition May About this manual Important safety informationOnline support Page Chapter 3. Diagnostics ContentsChapter 2. Configuring the blade server Chapter 4. Installing options Chapter 5. Service replaceable units Appendix B. Safety information ContentsPage Chapter 1. Introduction Related publications User label v Eserver BladeCenter Type 8677 Installation and User’s Guide v Safety Informationv BladeCenter HS40 Type 8839 Installation and User’s Guide v Eserver BladeCenter Type 8677 Rack Installation Instructions Microprocessor Features and specificationsBladeCenter HS40 specifications for non-NEBS/ETSI environments Memory BladeCenter HS40 specifications for NEBS/ETSI environments Notices and statements used in this book Power, controls, and indicatorsTurning on the blade server Turning off the blade server Controls and LEDs v Flashing slowly - The blade server has power but is not turned on Page Starting the Configuration/Setup Utility program Chapter 2. Configuring the blade serverUsing the Configuration/Setup Utility program v Configuration/Setup Utility program v System Information Configuration/Setup Utility menu choicesv System Summary v Devices and I/O Ports USB Configuration v Advanced SetupMemory Settings v Error Logs v Load Default Settings Using passwordsUsing the ServerGuide Setup and Installation CD v Exit Setup Setup and configuration overview ServerGuide featuresTypical operating-system installation 6. In the View by document type field, select OS installation Installing your operating system without ServerGuideUsing the PXE boot agent utility program 2. In the Download section, click Downloads & drivers Configuring the Gigabit Ethernet controllers Firmware updatesBladeCenter T Documentation CD Blade server Ethernet controller enumeration Command-line interface and serial over LAN Page Checkout procedure Chapter 3. Diagnosticsv Important v Beep codes and error messages Diagnostic tools overview001 COMPLETE THE FOLLOWING STEPS TO PERFORM THE CHECKOUT PROCEDURE v Diagnostic programs and error messages v Light path diagnostics POST error logsv Error symptom charts Viewing the System Event Log SEL v Save the SEL entries to a file v Examine SEL entries from a previously stored filev Clear the SEL entries from the non-volatile storage area Application Framework Help subsystem Diagnostic programs and error messagesSEL Manager main window Running the SEL Viewer Not Applicable Diagnostic text messagesStarting the diagnostic programs Result Diagnosing problems using the light path diagnostics feature Diagnostic error message tablesViewing the test log The following illustration shows the LEDs on the processor board Memory errors Recovering the BIOS code Clearing CMOS memory Page System reliability considerations Chapter 4. Installing optionsInstallation guidelines Handling static-sensitive devices Microprocessor heat-sink up to Microprocessor up to Major components of the BladeCenter HS40 Type 8839 blade serverBlade expansion connector terminator Air baffle Microprocessor heat-sink filler up to Chapter 4. Installing options Processor board componentsI/O board components J8H1 connector LED locations diagnostics LED green DS8A1 Switches Switches and jumpersJumpers Removing the blade server from the BladeCenter unit Bezel assembly Opening the blade server cover Statement 4. Lay the cover flat, or lift it from the blade server Bezel-assembly release Bezel-assembly release Removing the blade server bezel assemblyControl-panel connector Control-panel cable Installing IDE drives DIMM connectors Installing memory modulesPair v Before you begin, read the documentation that comes with the DIMMs Installing an additional microprocessor Heat-sink-retention Microprocessor Microprocessor Alignment marks Microprocessor socket Installing an I/O expansion card Complete the following steps to install an I/O expansion card Installing a PCI I/O expansion unit Installing a SCSI storage expansion unitPage 4. Remove the blade server cover 8. Install the SCSI storage expansion unit a. Orient the storage expansion unit as shown in the illustration 10. Turn on the blade server Device Installing a SCSI hot-swap hard disk driveSCSI ID Filler panel Blade Drive handle in open position Storage expansion unit Hard disk drive Replacing the battery Replacing a SCSI hot-swap hard disk drive v Throw or immerse into water v Heat to more than 100C 212F Dispose of the battery as required by local ordinances or regulationsDo not v Repair or disassemble 5. Locate the battery on the I/O board Completing the installation Installing the blade server bezel assembly Closing the blade server cover The following illustration shows how to close the blade server cover Installing the blade server in the BladeCenter unit Blade server Filler blade 6. Push the release levers on the front of the blade server closed Updating your blade server configuration User’s Guide for details Input/output connectors and devices Chapter 5. Service replaceable units Microprocessor removal 7. Remove the heat sink 9. Lift the microprocessor out of the socket Processor board Thermal greasethermal grease v Read “Handling electrostatic discharge-sensitive devices” on page I/O board Reverse these steps to install the replacement I/O board 8. Pull the I/O board carefully out of the blade chassisPage BIOS-generated beep codes Chapter 6. Symptom-to-FRU indexBeep codes Baseboard management controller BMC beep codes No-beep symptomsThe following table lists the BMC error beep codes POST error codes Page Error code/symptom Page FRU 000 The blade server passed the test Diagnostic error codes195 The Esc key was pressed to stop the test Page Error code/symptom Light path diagnostics Error symptoms rm /dev/cdrom ln -s /dev/sr0 /dev/cdrom dev/cdrom /media/cdrom auto ro,noauto,user,exec 0 Diskette drive problems BladeCenter Documentation CD 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBMBladeCenter management module, and that the keyboard and mouse cables Memory problems Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter 8677 Hardware Maintenance Manual and Troubleshooting GuideDocumentation CD Monitor problems Page ServerGuide problems Error messages and error codes Service processor error messages Temperature error messages SCSI error codesPower error messages Hardware Maintenance Manual and Troubleshooting Guide Hardware Maintenance Manual and Troubleshooting Guide Hardware Maintenance Manual and Troubleshooting GuideHardware Maintenance Manual and Troubleshooting Guide Hardware Maintenance Manual and Troubleshooting Guide Hardware Maintenance Manual and Troubleshooting Guide System errors System shutdown Temperature-related system shutdown Undetermined problemsHard disk drive checkout Problem determination tips If it has been working, what changes were made prior to it failing? Page System, Type 8839 model 21X Chapter 7. Parts listing, TypeIndex FRU No Index System, Type 8839 model 21X Appendix A. Getting help and technical assistance Using the documentationBefore you call Hardware service and support Software service and supportGetting help and information from the World Wide Web Appendix B. Safety information General safety Electrical safety Safety inspection guide Handling electrostatic discharge-sensitive devices Grounding requirements Safety notices multi-lingual translations Do not ≥18 kg 39.7 lb ≥32 kg 70.5 lbPage Para Conectar ImportanteInstrução PERIGO Para Desconectar Instrução PRECAUCIÓN Instrução CUIDADOPERIGO Instrução CUIDADOPage Appendix B. Safety information Page Appendix B. Safety information Page Appendix B. Safety information Page Appendix B. Safety information Connexion Notice n DANGERDéconnexion Notice n Notice n Appendix B. Safety information Kabel anschlieβen WichtigHinweis VORSICHT Kabel lösen Die Batterie nicht v mit Wasser in Berührung bringen ≥18 kg Appendix B. Safety information Per collegare Avviso PERICOLOPer scollegare Evitare di v Gettarla o immergerla in acqua Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack Appendix B. Safety information Page Appendix B. Safety information Page Appendix B. Safety information Page Para la conexin Declaración PELIGROPara la desconexiín No realice las acciones siguientes v Arrojarla al agua o sumergirla Declaración PRECAUCIÓNPage IBM Director of Licensing IBM Corporation North Castle Drive Appendix C. NoticesEdition notice Armonk, NY U.S.A Trademarks Important notes Battery return program Product recycling and disposal Federal Communications Commission FCC statement United Kingdom telecommunications safety requirementElectronic emission notices Industry Canada Class A emission compliance statement Taiwanese Class A warning statement Chinese Class A warning statement European Union EMC Directive conformance statementJapanese Voluntary Control Council for Interference VCCI statement Power cords number IBM power cord partUsed in these countries and regions Page Index B LEDs continued See POST replacing continued microprocessor 69 processor boardPage Page Part Number 25K8105 Printed in USA 1P P/N 25K8105