IBM MaxLoader manual Trouble Shooting & Technical Support, Registration, Software Updates

MaxLoader User’s Guide

This option will help customer who want to use the MaxLoader menu as native language with the OS that is installed for own languages.

7. TROUBLE SHOOTING & TECHNICAL SUPPORT

This section provides customer support information such as the return material authorization policy as well as methods of obtaining EE Tools’ technical assistance and software updates.

All programmers are designed to require a minimum of technical support for both hardware and software. Since we make the product in USA, we supply qualified programmers as trouble-free as possible.

1. Registration

A registration card is located in the user guide manual with the CD-ROM software .Complete the card and returns it to EE Tools to become eligible for:

•Customer support, warranty service and technical assistance

•Notification and special pricing on new products and upgrades

Registration is particularly important if the programmer was purchased from a dealer, a distributor or through your purchasing department. Why not take a moment right now to complete the card.

2. Software Updates

Your programmer is designed to be highly flexible and programmable, allowing it to program a wide variety of chips. Consequently, when a problem does arise, it can usually be fixed with just a free software update. The new software updates are available from our WEB page at www.eetools.com

Use the new software if you have any other incorrect programming results.

3. Testing the Hardware

Make sure that your programmer works properly before you call us for technical assistance. Refer to Hardware Test section in the Config menu.

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