Contacting Customer Support | IBM MaxLoader instruction

MaxLoader User’s Guide

You may need to change your printer port [even though it is working fine with your printer] because TopMax / ChipMax communicates with your computer via the printer port in a bi-directional mode.

For new device support, TopMax is no longer supported since January 2006. TopMax will be upgraded to TopMaxII. Please contact support@eetools.com for further question.

5. Contacting Customer Support

EETools provides telephone technical assistance during normal business hours (9:00 AM to 5:00 PM, Pacific Time).

Please call our Technical Support Department or your local EE Tools’ distributor while you are at your computer and be prepared to repeat the sequence of steps leading up to the problem.

Submit your support request to support@eetools.com or you may log-in www.eetools.com and submit your request.

Have the following information ready when you call or send support request to support@eetools.com:

-The invoice number for the user who bought programmer from EE Tools.

-The distributor's name and the purchased date.

-The model & serial number found in the back side of programmer.

-The hardware software revision number from option info location at the MaxLoader software screen.

-Description of problem with error message.

-The exact part number and package type you are working with.

-The adapter part number for non-standard package.

106

Image 106

IBM MaxLoader manual Contacting Customer Support

Contents

MaxLoader User’s Guide Quick Start Examples Device Config Trouble Shooting & Technical Support About Nand Flash Memory Other ProductsGlossary Programmer Models for PC USB Interface EE Tools, Inc MaxLoader User’s Guide About This Manual General Description To Install the software from a CD drive Hardware InstallationTo Start the windows software MaxLoader User’s Guide MaxLoader User’s Guide MaxLoader User’s Guide MaxLoader User’s Guide MaxLoader User’s Guide MaxLoader User’s Guide To install the Software for parallel port programmers Select Product Families of Programmable Devices NVM Hierarchy Flash Memory Flash Memory Technologies Serial Eeprom Performance ComparisonSerial Flash Eeprom ƒ Xilinx 17xx family Non-Typical Devices 8-bit 1-Megabits Bit 1-Megabits Erasing an Eprom PLD Features Microcontroller About Device ID and Auto Select on EE Tools programmers Auto Select To Find a Device ID Safety Note Conventions Other terms and definitions are as follows Choosing a Right Adapter Different Device Packages Different Programming Adapters Quick Start Examples Programming an Eprom with data MaxLoader User’s Guide Duplicating an Eprom from a master IC device Source Device Programmed AMD 27C256 Target Device Erased or blank Intel 27C256 Basic Menu Screen Information Option InformationSplit System Information Additional Option Information for Non PLD DevicesCounter Verification error File ƒ Binary Format ƒ Intel HEX Format ƒ Motorola S HEX Format ƒ Tektronix HEX Format 00001102444154414D414E2053332053455249414C8F 01000001 ƒ Jedec Standard PLD devices only ETX Sum Check ƒ POF file Altera EPMxxx devices only File / Load File / Reload File/ Load Project File/ Save Project File/ Save Log File/ Save All Messages Buffer Asc Data looking for Ascii value Buffer / Edit BufferFind HEX Fill Buffer Find NextFill random data Copy buffer Clear buffer Set editor to view mode Print buffer Set editor to edit mode Set Editor to binary mode Set editor to 8 bitbyte Hex Set editor to 16 bitword Hex Set default editor mode Set editor to 32 bitdouble word Hex Set default Reset Editor Swap nibble Swap byte Swap Word Swap double word Jedec editor Clear Close Buffer / Edit UES Device / Select by history Select ƒ Select / E EPROM, Flash Select / Auto Select Select / Device information Device / Change Algorithm Device / Auto Menu Option Device / Blank Check MaxLoader User’s Guide ƒ Programmable Logic Device operation Device / Programƒ Memory device ƒ 28C256, 28C010, etc ƒ Microchip PIC devices Copy from a master chip to a new chip ƒ Serial EEPROMs ƒ Motorola MC68HC908 devicesƒ Atmel or Xilinx Device / Read Device / Verify Device / Erase Device / Data CompareDevice / Security Device / Encryption Device / Option Dram types tested Device / AutoTest / RAM Test Sram type tested Test / Vector Test Optional Operation Value DelayTest / IC Test Vcc Config / Select Product Test Config / Config Option Config Option / Buffer Clear Before File Loading Config Option / verify after programming Config Option / Blank Check Before ProgrammingConfig Option / Verify After Reading Config Option / Byte order swapping Byte swap = disabled Cursor AT Location 00000000 8 BIT Addressing Config Option / Device Insert Test Config Option / Device ID Check Config Option / Default Buffer Value Config Option / SoundConfig Option / 32 Bit Checksum Config Option / Port TopMax, ChipMax Config Option / USB Option USB programmer USB option / Enable Start button Enabling #4 socket to be master socket USB option / Enable Start ALL buttonUSB option / Good LED off on socket open Config Option / Gang Split Select Split Byte $0001 Byte $0003 Config Option / Address Device Address File Load Config Option / Auto Inc File Save Config / Concurrent gang mode Config / Hardware test MaxLoader User’s Guide Enabling any button to be a Start Key Close How to program write one file into different sockets ? Example 1 Program 8 of 27128 Eproms with Same Data MaxLoader User’s Guide MaxLoader User’s Guide Example 2 SET Program for 8 of 27128 Eproms MaxLoader User’s Guide Config / Enter Production Mode Config / Enter Supervisor Mode Config / Set Password Config / Language Testing the Hardware Software UpdatesRegistration Quick Self-Diagnostics Contacting Customer Support Service Information Electronic Engineering Tools, Inc Limited One-Year Warranty Useful Web Site Addresses/ Phone Numbers Programming Adapter Manufacturers Eprom Emulator Manufacturers About Nand Flash Memory Why Nand Flash How to Program Nand Flash How to Read Nand Flash BGA Fpga DIPGAL Jedec file HEX fileJedec LCC PGA OTPPlcc RAM PqfpQFP ROM UV Erasable TQFTsop Verify