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IBM MaxLoader manual Contacting Customer Support

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5. Contacting Customer Support

MaxLoader User’s Guide

You may need to change your printer port [even though it is working fine with your printer] because TopMax / ChipMax communicates with your computer via the printer port in a bi-directional mode.

For new device support, TopMax is no longer supported since January 2006. TopMax will be upgraded to TopMaxII. Please contact support@eetools.com for further question.

5. Contacting Customer Support

EETools provides telephone technical assistance during normal business hours (9:00 AM to 5:00 PM, Pacific Time).

Please call our Technical Support Department or your local EE Tools’ distributor while you are at your computer and be prepared to repeat the sequence of steps leading up to the problem.

Submit your support request to support@eetools.com or you may log-in www.eetools.com and submit your request.

Have the following information ready when you call or send support request to support@eetools.com:

-The invoice number for the user who bought programmer from EE Tools.

-The distributor's name and the purchased date.

-The model & serial number found in the back side of programmer.

-The hardware software revision number from option info location at the MaxLoader software screen.

-Description of problem with error message.

-The exact part number and package type you are working with.

-The adapter part number for non-standard package.

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IBM MaxLoader manual Contacting Customer Support

Contents

To Install the software from a CD drive MaxLoader User’s Guide2. GETTING STARTED / INSTALLATION 1. INTRODUCTIONSAFETY NOTE CONVENTIONS PLD Features4. TERMS AND SYMBOLS USED IN THE GUIDE MICROCONTROLLERBuffer MaxLoader User’s GuideDevice Test This feature is for only TopMax, TopMaxII ConfigHow to program write buffer blocks data into different sockets ? How to program write one file into different sockets ?7. TROUBLE SHOOTING & TECHNICAL SUPPORT 10. GLOSSARY 8. OTHER PRODUCTS9. ABOUT NAND FLASH MEMORY MaxLoader User’s GuideProgrammer Models for PC USB Interface 1. INTRODUCTIONEE Tools, Inc Programmer Models for PC parallel Interface Programmer Models for PC USB Interface Multi-SocketsMaxLoader User’s Guide About This Manual General DescriptionTo Install the software from a CD drive To install software and connect to PC for USB programmersHardware Installation 2. GETTING STARTED / INSTALLATION Installation Requirementsƒ Follow the steps below for Windows MaxLoader User’s Guide ƒ Follow the steps below for installation for USB 2.0 driver 5. Set up MaxLoader softwareMaxLoader User’s Guide MaxLoader User’s Guide MaxLoader User’s Guide 9. Execute MaxLoader and choose Programmer model MaxLoader User’s Guide10. Choose your programmer that is ready to be use in your computer To install the Software for parallel port programmers Select Product ƒ NVM Non Volatile Memory ƒ ROM Read Only Memory 3. FAMILIES OF PROGRAMMABLE DEVICESNVM Hierarchy ƒ OTP One Time Programmable ROM ƒ EPROM Erasable Programmable ROMFlash Memory Flash Memory Technologies MaxLoader User’s GuideSerial EEPROM Performance ComparisonSerial Flash EEPROM ƒ Xilinx 17xx familyNon-Typical Devices 8-bit 1-Megabits 16-bit 1-Megabits Erasing an EPROMPLD Features Microcontroller 1. Program the EPROM portion of the device 2. Click on Option Protection and Watchdog timer, and etc. To program this fuseAbout “Device ID” and “Auto Select” on EE Tools programmers 3. Make any changes if necessaryTo Find a Device ID Safety Note Conventions 4. TERMS AND SYMBOLS USED IN THE GUIDEOther terms and definitions are as follows Choosing a Right Adapter PLCC Different Device PackagesMaxLoader User’s Guide TSOPPLCC-TO-DIP Different Programming AdaptersMaxLoader User’s Guide TSOP-TO-DIP5. QUICK START EXAMPLES Programming an EPROM with dataMaxLoader User’s Guide Duplicating an EPROM from a master IC device Source Device Programmed AMD 27C256Target Device Erased or blank INTEL 27C256 6. MAXLOADER OPERATIONSBasic Menu Screen Information Option Information SplitSystem Information PinsAdditional Option Information for Non PLD Devices CounterStart Start address of memory that contains serialized data Verification errorFile End End address of memoryƒ Binary Format ƒ Intel HEX Format02 0000 02 4A29 Check Sum Index address Record type Address ƒ Motorola S HEX FormatRecord Length ƒ ASCII HEX format ƒ TEKTRONIX HEX FORMAT00001102444154414D414E2053332053455249414C8F 01000001 Global Engineering Documents Inc. at 800 ƒ JEDEC Standard PLD devices onlyElectronic Industries Association at 202 Sum Check ƒ POF file Altera EPMxxx devices only File / LoadFile / Reload File/ Save Project File/ Load ProjectFile / Save MaxLoader User’s Guide File/ Save LogThe .txt file can be saved in any folder, and opened in “Note Pad.” File/ Save All Messages MaxLoader User’s GuideBuffer MaxLoader User’s GuideThe data looking for ASCII value Buffer / Edit BufferFind The data looking for HEX valueFill Buffer Find NextFill random data MaxLoader User’s Guide Copy bufferFill Buffer Enter certain data between 2 different buffer locationsClear buffer MaxLoader User’s GuideThis mode allows you not to modify data in the buffer Set editor to view modePrint buffer MaxLoader User’s GuideData in buffer can be modified in this mode Set editor to edit modeSet Editor to binary mode The data in current buffer will be changed as binary modeMaxLoader User’s Guide Set editor to 8 bitbyte HexSet editor to 16 bitword Hex The data in current buffer will be changed as 8-bit hex valueThe data in current buffer will be changed as 32-bit mode Set default editor modeSet editor to 32 bitdouble word Hex MaxLoader User’s GuideThe cursor mode will be the first data in address Set default Reset EditorSwap nibble MaxLoader User’s GuideMaxLoader User’s Guide Swap byteSwap Word Swap each 8-bit 1-byte data in each 16-bit4-byte blockSwap double word Jedec editorClear Close DeviceBuffer / Edit UES Device / Select by history Select ƒ Select / Microcontroller ƒ Select / E EPROM, FLASHƒ Select / PLD ƒ Select / PROMSelect / Device information MaxLoader User’s GuideDevice / Change Algorithm Device / Auto Menu Option Device / Blank CheckCAUTION Some devices such as Philips P98C52 can pass the BLANK CHECK routine after they are secured even though they are not blankƒ Programmable Logic Device operation Device / Programƒ Memory device ƒ 28C256, 28C010, etcƒ Microchip PIC devices Copy from a master chip to a new chipƒ Serial EEPROMs ƒ MOTOROLA MC68HC908 devicesƒ Atmel or Xilinx Device / Read Device / VerifyDevice / Erase Device / Data CompareDevice / Security Device / Encryption Device / OptionDRAM types tested Device / AutoTest / RAM Test SRAM type testedTest / Vector Test Optional Operation DelayTest / IC Test X valueConfig / Select Product ConfigTest Config / Config Option Config Option / Buffer Clear Before File LoadingConfig Option / verify after programming Config Option / Blank Check Before ProgrammingConfig Option / Verify After Reading Config Option / Byte order swappingbyte swap = disabled MaxLoader User’s GuideConfig Option / Device ID Check Config Option / Device Insert TestMaxLoader User’s Guide Config Option / Default Buffer Value Config Option / SoundConfig Option / 32 Bit Checksum A parallel port address can be determined by the MaxLoader TopMax Config Option / Port TopMax, ChipMaxMaxLoader User’s Guide ChipMax softwareConfig Option / USB Option USB programmer USB option / Enable START buttonEnabling #4 socket to be master socket USB option / Enable “START ALL” buttonUSB option / Good LED off on socket open Enabling any button to be a “Start Key” Config Option / Gang Split SelectMaxLoader User’s Guide Byte $0001 SplitNOTE Do not run this operation in “Concurrent Mode” Byte $0003Config Option / Address NOTE Device size for different devices Device AddressThese addresses will be applied for programming the buffer data File LoadConfig Option / Auto Inc File SaveConfig / Concurrent gang mode Config / Hardware testcontrol. You can execute individual socket with corresponding start button or all sockets together with pressing any of START button The individual socket with a serial number can be executed once the Start button is pressed. After check the Enables START ALL button box in Config option, all 8 sockets will be executed when you click on any of the “START” key in Gang program. The START ALL button make all socket If the box is not checked, individual socket will be executed once the button that contains a serial number actual programming socket is clicked Enabling any button to be a “Start Key”Close MaxLoader User’s Guide How to program write one file into different sockets ?EPROM EXAMPLE 1 PROGRAM 8 OF 27128 EPROMS WITH SAME DATA Click for operating all sockets at once, concurrent mode Click for individual socket operationMaxLoader User’s Guide How to program write buffer blocks data into different sockets ? This option is not available for all other devices that are not 8-bit EPROMs. The menu screen below illustrates that there is no Set Program button because the device selected DA28F320J5 is not 8-bit EPROMNOTE Who may need the “set Programming?” MaxLoader User’s GuideMaxLoader User’s Guide Config / Enter Production Mode Config / Enter Supervisor ModeConfig / Set Password Config / Language3. Testing the Hardware 7. TROUBLE SHOOTING & TECHNICAL SUPPORT2. Software Updates 1. Registration4. Quick Self-Diagnostics 5. Contacting Customer Support Electronic Engineering Tools, Inc 6. Service Information4620 Fortran Drive, Suite 102 San Jose, CA 95134, USA. Tel Fax 7. Limited One-Year Warranty 8. Useful Web Site Addresses/ Phone Numbers MaxLoader User’s Guide8. OTHER PRODUCTS 9. Programming Adapter Manufacturers10. EPROM Emulator Manufacturers Optional EPROM EmulatorComparison of NOR and NAND Flash technologies 9. ABOUT NAND FLASH MEMORYMaxLoader User’s Guide How to Program NAND Flash Why NAND FlashMaxLoader User’s Guide Bipolar PROM How to READ NAND Flash10. GLOSSARY Blank CheckFuse FPGAFunctional Test Gang ProgrammerJEDEC file HEX fileJEDEC Memory deviceOscillator MicrocontrollerNon-Volatile PackageSocket module PQFPSerial Memory SOICVerify TSOPUV Erasable Word width