Lantronix 900-653-R manual Serial Settings on page 29 or

Appendix A: Troubleshooting and Contact Info

Problem/Message (continued)	Reason	Solution
When you try to enter the setup mode	The issue is most likely	Double-check everything in the problem
on the device server using the serial	something covered in the	above. Confirm that Caps Lock is not on.
port, you get no response.	previous problem, or possibly,	Reference
	you have Caps Lock on.	Serial Settings (on page 29) or
		http://ltxfaq.custhelp.com/app/answers/list.
		Enter 1119 in the keyword search field to
		retrieve the FAQ 1119 for instructions. Look
		for the tutorial that is titled “Assigning an IP
		address using serial” under the CoBos
		tutorials.
You can ping the device server, but	There may be an IP address	Turn the device server off and then issue
not Telnet to the device server on port	conflict on your network	the following commands at the DOS prompt
9999.		of your computer:
	You are not Telneting to port
	9999.	ARP -D X.X.X.X (X.X.X.X is the IP of the
		device server).
	The Telnet configuration port
	(9999) is disabled within the	PING X.X.X.X (X.X.X.X is the IP of the
	device server security settings.	device server).
		If you get a response, then there is a
		duplicate IP address on the network. If you
		do not get a response, use the serial port to
		verify that Telnet is not disabled.
With DeviceInstaller, you get the	The file you are attempting to	Download the correct firmware file from the
Wrong Password error when you try	load is the incorrect firmware	Lantronix website.
to upgrade the firmware.	file for the XDIRECT.
The device server appears to be set	If you are sure that the serial	You can check to see whether there is a
up correctly, but you are not	port settings are correct, then	socket connection to or from the XDIRECT
communicating with your device	you may not be connecting to	by looking at the Status LED.
attached to the device server across	the correct socket of the device
the network.	server.	If the Status LED is blinking consistently,
	Another possibility is that the	then there is a good socket connection.
	device server is not set up	If the Status LED is solid, then the socket
	correctly to make a good socket
	connection to the network.	connection does not exist. Use the Connect
		Mode option C0 for making a connection to
		the XDIRECT from the network. Use
		Connect Mode option C1 or C5 for a
		connection to the network from the
		XDIRECT.
When connecting to the Web-	Your computer is not able to	Make sure that port 30718 (77FEh) is not
Manager within the device server, the	connect to port 30718 (77FEh)	blocked with any router that you are using
"No Connection With The Device	on the device server.	on the network. Also, make sure that port
Server" message displays.		77FEh is not disabled within the Security
		settings of the device server.

xDirect User Guide 70