Technical Support, United States | Lantronix 900-653-R instruction

Appendix A: Troubleshooting and Contact Info

Technical Support

United States

Phone: (800) 422-7044

Please check our online knowledge base or send a question to Technical Support at http:// www.lantronix.com/support.

Europe, Middle East and Africa

Phone: (33) 13-930-4172

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at http:// www.lantronix.com/support

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number

Lantronix model number

Lantronix serial number/MAC address

Firmware version (on the first screen shown when you Telnet to the device)

Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

xDirect User Guide

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Lantronix 900-653-R manual Technical Support, United States, Europe, Middle East and Africa

Contents

User Guide Disclaimer WarrantyCopyright & Trademark Contacts Using DeviceInstaller Table of ContentsUsing this Guide Installation of xDirect Configuration Via Telnet or Serial Port Setup Mode Configuration Using Web Manager Setup Mode Channel Configuration Setup Mode Server Configuration Monitor Mode Setup Mode Advanced SettingsFirmware Upgrades Appendix F Compliance Appendix a Troubleshooting and Contact InfoAppendix B Connections and Pinouts Appendix E Binary to Hexadecimal Conversions Serial Tunneling Example List of Figures List of Tables Chapter Summary Using this GuidePurpose and Audience Document Description Additional Documentation Applications Key FeaturesIntroduction Introduction Protocol Support Additional FeaturesConfiguration Methods Product Label Product Information Label Installing the xDirect Installation of xDirectPackage Contents IP Address Required InformationHardware Address Assigning an IP Address Using DeviceInstallerInstalling DeviceInstaller To install DeviceInstaller XDirect Configuration in DeviceInstaller Accessing the xDirect Using DeviceInstallerViewing the Current Configuration To view the units current settings Type Supports Configurable PinsComments Device Family Next Step Assigning the IP Address Serial Port Login Accessing xDirect Using DeviceInstaller Configuration Using Web Manager Configuration Using Web Manager To assign an IP address automatically Network ConfigurationNetwork Mode Automatic IP Address Configuration To assign an IP address manually Static IP Address ConfigurationEthernet Configuration Select Use the following IP configuration To configure the xDirect device server settings Server Configuration Timeout ms Monitor Mode @ BootupCPU Performance Mode Config Server Port Retry Counter Host List ConfigurationTo configure the host list Retry Timeout To configure the channel’s serial settings Channel 1 ConfigurationSerial Settings Parity Enable PackingBaud Rate Data Bits Accept Incoming Connection Settings TCPTo configure a channel’s TCP settings Pass Through Password RequiredModem Mode Modem Escape Sequence To configure a channel’s UDP settings Connection Settings UDP Device Address Table Datagram TypeUse Broadcast Apply Defaults Apply Settings To establish a Telnet connection Configuration Via Telnet or Serial Port Setup ModeAccessing Setup Mode Telnet Connection Password Press Enter for Setup Mode Serial Port Connection Exiting Setup ModeTwo options through which to exit setup mode IP Address Setup Mode Server ConfigurationServer Configuration Option BootP/DHCP/AutoIP options Standard IP Network Netmasks Set Gateway IP AddressNetmask Number of Bits for Host Part Set DNS Server IP Address Dhcp Name Change Telnet Configuration Password Baudrate Setup Mode Channel ConfigurationChannel 1 Option Flow Interface ModeInterface Mode Options Common Interface Mode Settings Reserved Port Numbers Connect ModePort Number Flow Control Options Incoming Connection Connect Mode OptionsConnect Mode Option Manual Connection Address Example ResponseActive Startup Connection Host List Option HostlistC0.0.0.0/0 Autostart Automatic Directed UDP Modem ModeTo enable the hostlist Datagram Type Message Meaning Modem Mode Messages Show IP Address after Ring Send the Escape Sequence +++ in Modem Mode10 Modem Mode Commands Modem Mode Function Command Remote Port Disconnect Mode DisConnModeAuto Increment Source Port Remote IP Address 12 Flush Mode Options Flush Mode Buffer Flushing11 Disconnect Mode Options Send Characters Pack ControlPacking Interval Trailing Characters Telnet Terminal Type DisConnTime Inactivity TimeoutChannel Port Password Send Characters TCP Keepalive Time In Seconds Setup Mode Advanced SettingsExpert Settings Option ARP Cache Timeout In Seconds Security Settings Option Snmp Community Name Disable SnmpDisable Telnet Setup Disable Web Setup Disable Tftp Firmware UpdateDisable Port 77FE Hex Disable Web Server Enable Enhanced Password Default Settings Option Setup Mode Advanced Settings Channel 1 Configuration DefaultsExpert Settings Defaults Security Settings Defaults Firmware Files Firmware UpgradesUsing Tftp Graphical User Interface Obtaining Firmware Reloading Firmware To recover firmware Using Tftp Command Line Interface Firmware Upgrades To enter Monitor Mode locally Monitor ModeEntering Monitor Mode Using the Serial Port Entering Monitor Mode Using the Network Port G0, G1, ....,Ge, Gf Monitor Mode CommandsMonitor Mode Commands Command Command Name Function Response Meaning Command Response Codes Table A-2 Status LED Appendix a Troubleshooting and Contact InfoLEDs Status LED RJ45 Ethernet LED Problems and Error MessagesSerial LEDs Using DeviceInstaller Serial Settings on page 29 or Europe, Middle East and Africa Technical SupportUnited States Serial Port Pinouts Appendix B Connections and Pinouts Table B-6 Ethernet RJ45 Connector Pin-Outs Ethernet Connector Pinouts Power Jack Mini USB-B Category Description Appendix C Technical SpecificationsTable C-1 xDirect Technical Specifications Appendix C Technical Specifications AutoIP Appendix D Alternative Ways to Assign an IP Address To assign a temporary IP address ARP and Telnet Scientific Calculator Appendix E Binary to Hexadecimal ConversionsConverting Binary to Hexadecimal Conversion Table Appendix E Binary to Hexadecimal Conversions Electromagnetic Emissions SafetyAppendix F Compliance Manufacturer’s Name & Address RoHS Notice Appendix F Compliance