Appendix A: Troubleshooting and Contact Info
This chapter discusses how you can diagnose and fix errors quickly without having to contact a dealer or Lantronix. It helps to connect a terminal to the serial port while diagnosing an error to view summary messages that may display. When troubleshooting, always ensure that the physical connections (power cable, network cable, and serial cable) are secure.
Note: Some unexplained errors might be caused by duplicate IP addresses on the network. Make sure that your unit's IP address is unique.
When troubleshooting the following problems, make sure that the xDirect is powered up. Confirm that you are using a good network connection.
LEDs
Figure A-1 xDirect LEDs
xDirect has the following LEDs, which help indicate and monitor device activity.
“X” Power/Status
Ethernet Link
Ethernet Data Activity
Serial RX Data Activity
Serial TX Data Activity
Status LED
The “X” Power/Status LED located on the top of the xDirect unit displays multiple blink patterns. The following table explains the Status LED functions based on the number of LED blinks between pauses:
Table A-2 Status LED
Status LED | Condition |
OFF | No power. |
|
|
Blinks 3 times every 4 seconds | Duplicate IP address present on network. |
|
|
Blinks 5 times every 4 seconds | No DHCP address obtained. |
|
|
Blinks 2 times every second | Setup menu active. |
|
|
Blinks 1 time every second | Socket connection to the serial chanel. |
|
|
xDirect User Guide | 67 |
