Manuals / Lexmark / Computer Equipment / Printer

Lexmark M5163DN manual Clearing jams 159, Troubleshooting 180, 208, Index 221

Models: M5163DN

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Contents	4
Restoring factory default settings	158
Clearing jams	159
Avoiding jams	159
Understanding jam messages and locations	161
[x]‑page jam, lift front cover to remove cartridge [200–201]	163
[x]‑page jam, open upper rear door [202]	166
[x]‑page jam, open upper and lower rear door [231–234]	167
[x]‑page jam, remove standard bin jam [203]	169
[x]‑page jam, remove tray 1 to clear duplex [235–239]	170
[x]‑page jam, open tray [x] [24x]	171
[x]‑page jam, clear manual feeder [250]	172
[x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457]	173
[x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451]	176
[x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [41y.xx]	177
[x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [43y.xx]	178
Troubleshooting	180
Understanding the printer messages	180
Solving printer problems	197
Solving home screen applications problems	205
Embedded Web Server does not open	206
Contacting customer support	206
Notices	208
Product information	208
Edition notice	208
Power consumption	212
Index	221

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Lexmark M5163DN manual Clearing jams 159, Troubleshooting 180, 208, Index 221

Contents

Users Guide DecemberContents Understanding the printer menus Saving money and the environment 133Securing the printer 139 Maintaining the printer 143Troubleshooting 180 Clearing jams 159208 Index 221Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Basic modelFully configured model Hardware option Alternative hardware optionUse Using the printer control panelDisplay View the printer status Indicator light color and its corresponding printer status Indicator lightPrinter status Sleep button light Printer statusAdditional printer setup Installing internal optionsAccessing the controller board Available internal optionsPage Page Installing a memory card Page Installing an Internal Solutions Port Page Page Page Installing an optional card Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Order of installation Installing hardware optionsInstalling optional trays Page Page Page Attaching cables Organizing the cables Setting up the printer software Installing the printer softwareUpdating available options in the printer driver For Windows usersWindows Windows 7 or earlierPreparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Macintosh usersFor Macintosh users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network AppleTalk select your printer AddConnecting the printer using the Wireless Setup Wizard Settings Network/Ports Active NIC AutoSelect a wireless connection setup From the printer control panel, navigate toUsing the Push Button Configuration PBC method Using the Personal Identification Number PIN methodClick Settings Network/Ports Wireless Follow the instructions on the printer displayWindows Setting up serial printing Click Continue Finish Printing a menu settings Verifying printer setupPrinting a network setup Setting the paper size and type Configuring Universal paper settingsSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage Page One ‑sided printing One ‑sided printing Two ‑sided printing Page Page Pull out the tray Adjust the width and length guides Loading the 2100‑sheet trayLoading A5‑size paper Pull up and slide the width guide to the position for A5Page Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page ABC ABC Loading the multipurpose feeder Pull down the multipurpose feeder doorLTR Exec B5 Page ABC 5BXEC E Using the Embedded Web Server Using the printer control panelLinking and unlinking trays Linking and unlinking traysSettings Paper Menu Custom Types Click Settings Paper Menu Custom TypesAssigning a custom paper type Using specialty media Tips on using card stockTips on using envelopes Paper and specialty media guideTips on using labels Tips on using transparenciesPaper characteristics Paper guidelinesSelecting paper Using recycled paper and other office papers Selecting preprinted forms and letterheadStoring paper Unacceptable paper examplesSupported paper sizes, types, and weights Paper types and weights supported by the printerPrinter engine supports 60-176‑g/m216-47‑lb paper weights Paper sizes supported by the printerPaper and specialty media guide Paper sizes, types, and weights supported by the finishers Supported paper sizesSupported paper types and weights Colored Paper Adjusting toner darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting Printing a documentSettings Print Settings Quality Menu Toner Darkness Adjust the toner darkness, and then pressPrinting from a flash drive Supported flash drives and file typesPrinting from a flash drive Settings Security Printing confidential and other held jobsStoring print jobs in the printer Confidential Print select the print job typeSettings Reports Print Fonts Printing information pagesPrinting confidential and other held jobs Printing a font sample listCanceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Settings Reports Print DirectorySecurity Settings Help Understanding the printer m enusMenus list Understanding the printer menusDefault Source menu Default SourcePaper menu Paper Size/Type menuTray x Type MP Feeder SizeMP Feeder Type Manual Paper SizeConfigure MP menu Configure MPManual Paper Type Manual Envelope SizeSubstitute Size menu Paper Texture menuPaper Weight menu Card Stock Weight Transparency WeightRecycled Weight Labels WeightPaper Loading menu Custom Types menu Universal Setup menu Bin Setup menu Configure BinsOutput Bin Overflow BinReports menu Reports menuActive NIC menu Network/Ports menuStandard Network or Network x menu PS SmartSwitch NPA ModeNetwork Buffer Job BufferingNetwork Card menu To access the menu, navigate to either of the followingUseTo TCP/IP menu Wireless menu To access the menu, navigate toNetwork/Ports Network x Network x Setup Wireless IPv6 menuAppleTalk menu Understanding the printer menus 101Understanding the printer menus 102 Standard USB menuSet Zone Parallel x menu Understanding the printer menus 103Understanding the printer menus 104 Parallel BufferSerial x menu Understanding the printer menus 105Understanding the printer menus 106 Serial BufferUnderstanding the printer menus 107 Robust XONBaud Data BitsSmtp Setup menu Understanding the printer menus 108Confidential Print menu Security menuUnderstanding the printer menus 109 Security Audit Log menu Disk Wiping menuUnderstanding the printer menus 110 Set Date and Time menu Understanding the printer menus 111Settings menu General SettingsGeneral Settings menu Understanding the printer menus 112Understanding the printer menus 113 Timeouts AlarmsUnderstanding the printer menus 114 Understanding the printer menus 115 Error Recovery Print RecoveryUnderstanding the printer menus 116 Press Sleep ButtonFlash Drive Menu Print Settings menuUnderstanding the printer menus 117 Understanding the printer menus 118 Understanding the printer menus 119 Setup menu Print SettingsUnderstanding the printer menus 120 Finishing menu Understanding the printer menus 121Download Target Resource SaveUnderstanding the printer menus 122 Separator SourceUnderstanding the printer menus 123 Staple JobRun Stapler Test Offset PagesJob Accounting menu Quality menuUnderstanding the printer menus 124 Understanding the printer menus 125 Utilities menu Understanding the printer menus 126PostScript menu XPS menuUnderstanding the printer menus 127 PCL Emul menu Understanding the printer menus 128Understanding the printer menus 129 Tray RenumberHtml menu Understanding the printer menus 130Image menu Understanding the printer menus 131Understanding the printer menus 132 Help menuMenu item Description Using recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesUsing Eco‑Mode Click Settings General Settings Eco‑ModeSettings Settings General Settings Quiet Mode Saving energyAdjusting Sleep mode Settings General Settings TimeoutsSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 135Using Hibernate mode Adjusting the brightness of the printer displayClick Settings General Settings Sleep Button Settings Settings Settings General SettingsClick Settings General Settings RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Using the security lock feature Securing the printerStatement of Volatility Securing the printer 139Back Exit Config Menu Erasing volatile memoryErasing non‑volatile memory Disposing of a printer hard diskConfiguring printer hard disk encryption Using the printer control panelUsing the Embedded Web Server Click Settings Security Disk EncryptionDisk Encryption Enable Finding printer security informationCleaning the printer Cleaning the printerMaintaining the printer Emptying the hole punch boxStatus/Supplies View Supplies Checking the status of parts and suppliesClick Device Status More Details Using genuine Lexmark parts and supplies Click Settings Print Settings Supply NotificationsOrdering supplies Estimated number of remaining pagesOrdering a maintenance kit Ordering a toner cartridgeOrdering an imaging unit Ordering staple cartridgesLexmark Return Program fuser maintenance kit type Lexmark regular fuser maintenance kit typeStoring supplies Lexmark roller kitReplacing the toner cartridge Replacing suppliesMaintaining the printer 148 Page Replacing the imaging unit Maintaining the printer 150Page Page Replacing a staple cartridge Maintaining the printer 153Moving the printer Before moving the printerPage Moving the printer to another location Shipping the printerFinding advanced networking and administrator information Modifying confidential print settingsCopying printer settings to other printers Managing the printerRestoring factory default settings Click the Copy Printer SettingsClick Printer Settings Click Copy Printer SettingsClearing jams Avoiding jamsLoad paper properly Clearing jams 159Allow the paper to enter the optional mailbox bins properly Understanding jam messages and locations Use recommended paperClearing jams 162 Jam location Printer message What to do‑page jam, lift front cover to remove cartridge Clearing jams 163Page Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex Clearing jams 170‑page jam, open tray x Clearing jams 171‑page jam, clear manual feeder Clearing jams 172Clearing jams 173 Page Page Clearing jams 176 Clearing jams 177 Clearing jams 178 Page Troubleshooting Understanding the printer messagesTroubleshooting 181 Change paper source to custom type name load orientationChange paper source to paper size load orientation Check tray x connectionConfiguration change, some held jobs were not restored Close door or insert cartridgeClose front door Complex page, some data may not have printedError reading USB drive. Remove USB Error reading USB hub. Remove hubDisk must be formatted for use in this device Disk near full. Securely clearing disk spaceIncompatible output bin x Incompatible tray xIncorrect paper size, open paper source Insert hole punch boxInstall bin Install TrayTroubleshooting 185 Insufficient memory for Flash Memory Defragment operationInsufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory to collate job Load staplesTroubleshooting 187 Load paper source with custom type name orientationLoad paper source with paper size orientation Load paper source with paper type paper size orientationMaintenance kit low 80.xy Maintenance kit nearly low 80.xyLoad Manual Feeder with custom type name orientation Load Manual Feeder with paper size orientationMaintenance kit very low, x estimated pages remain 80.xy Network x software errorTroubleshooting 189 Memory fullTroubleshooting 190 Not enough free space in flash memory for resourcesPaper changes needed Reattach binReinstall missing or unresponsive cartridge 31.xy Reattach bins x yReinstall missing or unresponsive fuser 31.xy Reinstall missing or unresponsive imaging unit 31.xyRemove defective disk Remove packaging material, area nameReplace maintenance kit, 0 estimated pages remain 80.xy Remove paper from standard output binReplace cartridge, 0 estimated pages remain 88.xy Replace cartridge, printer region mismatch 42.xyRestore held jobs? Serial port x disabledReplace roller kit Replace unsupported cartridge 32.xySome held jobs were not restored Standard network software errorStandard USB port disabled Supply needed to complete jobToo many disks installed Too many flash options installedToo many trays attached Tray x paper size unsupportedSolving printer problems USB port x disabledBasic printer problems Unsupported option in slot xTroubleshooting 198 Troubleshooting 199 Printer display is blankHardware and internal option problems Sheet tray problemsTroubleshooting 200 Action Yes Step Problem is solved Go to stepCannot detect internal option Troubleshooting 201Internal print server does not operate correctly Tray problems Troubleshooting 202Troubleshooting 203 Internal Solutions Port does not operate correctlyUSB/parallel interface card does not operate correctly Paper feed problems Troubleshooting 204Action Yes Step Go to step Problem is solved Jammed pages are not reprintedSolving home screen applications problems An application error has occurredTroubleshooting 205 Paper jam message remains after jam is clearedEmbedded Web Server does not open Troubleshooting 206Contacting customer support Mail Tech LibraryLive chat Edition notice Product informationLexmark International, Inc All rights reserved Trademarks 209Licensing notices Noise emission levelsProduct disposal Static sensitivity noticeTemperature information Laser noticeLaser advisory label 211Power consumption Product power consumptionMode Description Power consumption Watts 212Modular component notice Multiple model informationIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity 214Regulatory notices for wireless products Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada216 217 ΤΗΣ Οδηγιασ 1999/5/ΕΚLimited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 218Limitation of liability Extent of limited warranty219 Additional rights Patent acknowledgment220 Symbols 2100‑sheet tray loading 54 550‑sheet tray installingIndex NumericsPage Page Page Page Page