Troubleshooting

205

Paper jam message remains after jam is cleared

Action

 

Yes

No

 

 

 

a From the printer control panel, navigate to:

Contact customer

The problem is solved.

 

 

support.

 

Next >

> Clear the jam, press OK >

 

 

bFollow the instructions on the printer display.

Does the paper jam message remain?

Solving home screen applications problems

An application error has occurred

Action

Yes

No

 

 

 

Step 1

Go to step 2.

Contact customer

Check the system log for relevant details.

 

support.

aOpen a Web browser, and then type the printer IP address in the address field.

If you do not know the IP address of the printer, then you can:

View the IP address on the printer home screen.

Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section.

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

bClick Settings > Apps > Apps Management > System tab > Log.

cFrom the Filter menu, select an application status.

dFrom the Application menu, select an application, and then click Submit.

Does an error message appear in the log?

Step 2

The problem is solved. Contact customer

Resolve the error.

support.

Is the application working now?

 

Page 205
Image 205
Lexmark M5163DN manual Solving home screen applications problems, An application error has occurred, Troubleshooting 205