Lexmark M5163DN Solving home screen applications problems, An application error has occurred

Troubleshooting 205

Paper jam message remains after jam is cleared

Action		Yes	No
a From the printer control panel, navigate to:		Contact customer	The problem is solved.
		support.
Next >	> Clear the jam, press OK >

bFollow the instructions on the printer display.

Does the paper jam message remain?

Solving home screen applications problems

An application error has occurred

Action	Yes	No
Step 1	Go to step 2.	Contact customer
Check the system log for relevant details.		support.

aOpen a Web browser, and then type the printer IP address in the address field.

If you do not know the IP address of the printer, then you can:

•View the IP address on the printer home screen.

•Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section.

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

bClick Settings > Apps > Apps Management > System tab > Log.

cFrom the Filter menu, select an application status.

dFrom the Application menu, select an application, and then click Submit.

Does an error message appear in the log?

Step 2	The problem is solved. Contact customer
Resolve the error.	support.
Is the application working now?