Lexmark M5163DN manual Embedded Web Server does not open, Contacting customer support

Troubleshooting 206

Embedded Web Server does not open

	Action	Yes	No
	Step 1	Go to step 2.	Type the correct
	Make sure the printer IP address is correct.		printer IP address in the
	View the printer IP address:		address field of your
			Web browser.
	• From the printer home screen
			Note: Depending on
	• From the TCP/IP section in the Network/Ports menu
			the network settings,
	• By printing a network setup page or menu settings page, and then
			you may need to type
	finding the TCP/IP section		“https://” instead of
	Note: An IP address appears as four sets of numbers separated by		“http://” before the
			printer IP address to
	periods, such as 123.123.123.123.
			access the Embedded
	Is the printer IP address correct?		Web Server.
	Step 2	Go to step 3.	Turn on the printer.
	Check if the printer is turned on.
	Is the printer turned on?
	Step 3	Go to step 4.	Contact your system
	Check if the network connection is working.		support person.
	Is the network connection working?
	Step 4	Go to step 5.	Tighten the cable
	Make sure the cable connections to the printer and print server are secure.		connection.
	For more information, see the setup documentation that came with
	the printer.
	Are the cable connections to the printer and print server secure?
	Step 5	Go to step 6.	Contact your system
	Temporarily disable the Web proxy servers.		support person.
	Note: Proxy servers may block or restrict you from accessing certain
	Web sites including the Embedded Web Server.
	Are the Web proxy servers disabled?
	Step 6	The problem is solved.	Contact customer
	Access the Embedded Web Server again by typing the correct IP address		support.
	in the address field.
	Did the Embedded Web Server open?
Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution.