Motorola SBG1000 manual Troubleshooting, Front-Panel Lights and Error Conditions, Problem

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Troubleshooting

If the solutions listed here do not solve the problem, contact your cable service provider. Before calling your cable service provider, try pressing the reset button on the rear panel. Resetting the SBG1000 may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in Front-Panel Lights and Error Conditions.

Problem Possible Solutions

Green power icon light is off

Cannot send or receive data

Problems related to unsuccessful USB driver installation

The printer icon is not displayed

Check that the power cord is properly plugged into the electrical outlet and the SBG1000.

Check that the electrical outlet is working.

Press the Reset button.

On the top front panel, note which is the first light (starting from the left) that is off. This light indicates where the error occurred as described in the Front-Panel Lights and Error Conditions table.

If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive regular TV channels, the data service will not function.

Check the coaxial cable at the SBG1000 and wall outlet. Hand-tighten if necessary.

Check the IP address. Follow the steps for Setting Up a USB Driver for your system. Call your cable service provider if you need an IP address.

Check that the Ethernet cable is properly connected to the SBG1000 and the computer.

Remove the USB driver. Follow the appropriate procedure for your system in “Setting Up a USB Driver” on page 95.

Check the printer cable connection and power the printer and SBG1000 off and on again. Verify that Enable printer is checked on the Printer CONFIGURATION > basic page.

Front-Panel Lights and Error Conditions

Light	Turns Off During Startup If	Turns Off During Normal Operation If
RX (receive)	The receive channel cannot be acquired	The receive channel is lost
TX (transmit)	The send channel cannot be acquired	The send channel is lost
LNK light is not on	IP registration is unsuccessful	The IP registration is lost
Green power icon	The SBG1000 is not properly plugged into the	The SBG1000 is unplugged
light is off	power outlet

For more information about the lights, see “Front Panel” on page 6.

X 117 SBG1000 Wireless Cable Modem Gateway User Guide

Home Print Exit