Troubleshooting | Motorola SBG1000 instruction

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Setting Up a USB Driver . . . . . . . . . . . . . . 95

Setting Up a USB Driver in Windows 98	. 96
Setting Up a USB Driver in Windows 2000	100
Setting Up a USB Driver in Windows Me	103
Setting Up a USB Driver in Windows XP	104
Removing the USB Driver from Windows 98 or Windows Me 105
Removing the USB Driver from Windows 2000	108
Removing the USB Driver from Windows XP	111

Troubleshooting . . . . . . . . . . . . . . . . . . . 117

Front-Panel Lights and Error Conditions . . . . . . . . . . 117

Contact Us . . . . . . . . . . . . . . . . . . . . . . . . 119

Frequently-Asked Questions . . . . . . . . . 121

Specifications . . . . . . . . . . . . . . . . . . . . . 123

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . 123

Cable Modem Specifications . . . . . . . . . . . . . . . . . . . 124

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . 125

Software License . . . . . . . . . . . . . . . . . . 143

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SBG1000 Wireless Cable Modem Gateway User Guide

Home Print Exit

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Motorola SBG1000 manual Troubleshooting

Contents

SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit Iii Home Print Exit Contents Troubleshooting Overview Powerful Features in a Single Unit Easy Setup Sample LAN Wireless CardWireless Adapter SBG1000 Optional Accessories USB11b WirelessAdapter Motorola External Diversity Antenna Gain DBi peak gain, nominal RX Receive Front PanelKey Light Flashing TX Transmit Power ActivityLink 1 to Rear Panel Key Description Wiring the SBG LAN Label on the Bottom of the Unit Wired Ethernet LAN Sample SBG Ethernet network connections Home Print Exit USB Connection Sample USB connection Hpna LAN Ieee 802.11b Wireless LAN Sample wireless network connections Security FirewallInternet Wireless Security Virtual Private Networks Print Server Related Documentation Home Print Exit Installation Before You BeginContains this User Guide and USB drivers Wired Ethernet LAN with more PrecautionsTo Set Up You Will Need An Ieee 802.11b wireless LAN Signing Up for Service Computer System RequirementsHpna Connecting the SBG1000 to the Cable System Connecting the SBG1000 to the cable system Cabling the Ethernet or Hpna LAN Obtaining an IP address in Windows 2000 or Windows XPObtaining an IP address on Macintosh or Unix Systems Connecting a PC to the USB Port Setting Up the Wireless LANConnecting the Printer Wall Mounting the Wireless Gateway Print the Wall Mounting Template on Home Print Exit Wall Mounting Template 17.24 cm Installing the Optional External Diversity Antenna Distance Disconnecting the antennas provided with the SBG1000 Home Print Exit Configuring the SBG1000 Starting the SBG Setup Program Click To Perform Changing the Default Password Getting Help Setting the Firewall Policy Firewall Pages in the SBG Setup Program Firewall Policy basic Establishing an outbound session Firewall Policy advanced Field Description Firewall Alert basic Field or Button DescriptionApply Click to apply your changes Firewall Alert email Firewall Logs Configuring the Gateway Gateway Status Gateway WAN TCP Session Wait TimeoutDNS IP Address UDP Session Wait Gateway LAN nat config Gateway LAN dhcp server config FieldDescription Address Gateway LAN dhcp reservationsReserve NEW IP IP Address Gateway ALG basic Gateway ALG advanced Currently ReservedIP Addresses Gateway LOG PriorityCode Message Home Print Exit Configuring TCP/IP Configuring TCP/IP in Windows 95, Windows 98, or Windows Me Click Obtain an IP address automatically Configuring TCP/IP in Windows Home Print Exit Click Internet Protocol TCP/IP Home Print Exit Configuring TCP/IP in Windows XP Home Print Exit Home Print Exit Home Print Exit Home Print Exit Verifying the IP Address in Windows 2000 or Windows XP Home Print Exit Setting Up the Wireless LAN Configuring a Unique Wireless Network Name Configuring Basic Wireless LAN Security Configuring Wireless Clients Wireless Pages in the SBG Setup Program Essid Wireless StatusMAC Access Control List Interface Wireless NetworkEnable Wireless Basic Rate Wireless Security basic Transmit PowerThreshold Wireless Security advanced Wireless Statistics Count Sequence Error Count Transmitted FrameFrame Duplicate Request To Send Configuring the Print Server Configuring the SBG1000 Print Server Job Printer Configuration Microsoft smbEnable Abort Print Response Time Printer Type Printer Configuration AppleAppleTalk Zone Communication Adding a Printer in Windows 98 or Windows Me Printer Configuration lprClick Settings Printer IP Address Click the Identification tab Be sure Obtain an IP address automatically is selected Home Print Exit Home Print Exit Home Print Exit Adding a Printer in Windows Click the Network Identification tab Double-click the Network and Dial-up Connections icon Home Print Exit Be sure Obtain an IP address automatically is selected Wins server field, type 192.168.100.1 click Add Click Settings Home Print Exit Home Print Exit Home Print Exit Setting Up a USB Driver Setting Up a USB Driver in Windows Home Print Exit Home Print Exit Home Print Exit 100 101 102 Setting Up a USB Driver in Windows Me 103 Setting Up a USB Driver in Windows XP 104 Removing the USB Driver from Windows 98 or Windows Me 105Click the Motorola SurfBoard SBG1000 USB Gateway 106 Disconnect the USB cable from the PC or SBG1000 107 Click Remove Driver Removing the USB Driver from Windows 108 109 110 Removing the USB Driver from Windows XP 111 112 113 114 Double-clickNetwork adapters 115 116 Problem Possible Solutions TroubleshootingFront-Panel Lights and Error Conditions 117 118 Contact Us 119 120 Frequently-Asked Questions 121 What type of technical support is available? Do I need to change my Internet service provider ISP?122 What do I do if my SBG stops working? Specifications General Specifications123 Cable Modem Specifications 124 Glossary 125 BER 126BCP Bpkm CNR 127Cmts CPE DNS 128Dhcp Docsis 129 DSLDsss 130 131 HFCHtml 132 133 134 135 136 137 Pstn 138Pptp QAM RFC 139RAS ROM 140 141 142 You may Software License143 You may not Mgbi