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Motorola VM9 manual Service and Repairs, 229

Models: VM9

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Service and Repairs

Go to www.motorola.com/consumer/support, where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at 1-800-520-6403 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).

Warranty

Section 4B: Motorola’s Warranty

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Motorola VM9 manual Service and Repairs, 229

Contents

MOTORAZR2 V9m by Motorola Phone User GuideSoftware Copyright Notice Table of Contents 2D. Controlling Your Roaming Experience 2C. Setting Your Phone’s Security2F. Using Contacts 2G. Using the Phone’s Tools2K. Using Sprint TV 2H. Using Your Phone’s Voice Services2I. Using the microSD Card 2J. Using the Built-in Camera4A. Important Safety Information 3C. Sprint Voice Command188 4B. Motorola’s Warranty Welcome and thank you for choosing Sprint Welcome to SprintPhone IntroductionGuide Iii Want to keep track of your minutes?Contacts Your Phone’s MenuOn Demand Pictures Vii Music Sprint TV WEB ToolsIncoming Calls ViiiTTY Phone Info Page Getting Started Setting Up Service Setting Up ServiceThis Section Setting Up Service Setting Up Your PhoneTo unlock your phone, follow these easy steps Getting Started With Sprint ServiceDetermining If Your Phone Is Already Activated Unlocking Your PhoneTo set up your voicemail Setting Up Your VoicemailAccount Password Voicemail Password Sprint Account PasswordsSprint Power Vision Password Getting Help Reaching Sprint Customer ServiceReceiving Automated Invoicing Information Sprint Sprint Operator ServicesTo access automated invoicing information To access Operator ServicesUsing Your Phone Phone Basics Phone BasicsBasics Your PhoneFront View of Your Phone PhoneNavigation Inside View of Your PhoneLeft Softkey Back Key Speaker Key Talk KeyPhone Basics Key FunctionsPhone Basics Phone Basics Viewing the Display Screen Phone Basics Features of Your Phone Phone Basics Accessories To turn your phone on Turning Your Phone On and OffTurning Your Phone On Turning Your Phone OffBattery Capacity Using Your Phone’s Battery and ChargerBattery Use and Battery Safety Phone Basics To install the Li-Ion battery Installing the BatteryPhone Basics To remove your battery Removing the BatteryCharging the Battery To use the charger provided with your phone Using the ChargerBacking Up Within a Menu For example, if you want to see your volume settingsNavigating Through Phone Menus and Options Selecting Menu ItemsShortcuts and Favorites Touch-Sensitive ButtonsMaking Calls Displaying Your Phone NumberMaking and Answering Calls HelpDialing Options Answering Calls Answering a Roam Call With Call Guard EnabledTo answer an incoming call Ending a Call To disconnect a call when you are finishedMissed Call Notification Calling Emergency NumbersIn-Call Options To exit Emergency modeEnhanced 911 E911 Information End-of-Call Options Saving a Phone Number To save a number from standby modeDialing and Saving Phone Numbers With Pauses Plus + Code Dialing To make a call using Plus Code DialingTo dial or save phone numbers with pauses Dialing From Contacts Abbreviated DialingTo dial directly from a Contacts entry For Speed Dial locations 2-9 One-Touch Dialing Using Speed DialingFor Speed Dial locations 10-99 Two-Touch Dialing To change the character input mode Selecting a Character Input ModeEntering Text To enter a word using iTap English Text Input Entering Characters Using iTap English Text InputTo enter characters by tapping the keypad Entering Characters Using Multi-Tap ModeAdding a Word to the iTap English Database To add a word to the iTap English Text Input databaseTo enter numbers Entering Numbers and SymbolsTo enter symbols Characters scroll in the following orderControlling Your Phone’s Settings Controlling Your Phone’s SettingsSelecting Ringer Types for Voice Calls Sound SettingsPress S Settings Sounds Ringer Type Ringer Ringer TypesTo select a ringer type for messages Selecting Ringer Types for Calendar and AlarmPress S Settings Sounds Ringer Type Messaging Selecting Ringer Types for MessagesTo enable or disable alert sounds Adjusting the Phone’s Volume SettingsTo adjust your phone’s volume settings Press S Settings Sounds VolumeTo activate Silence All Key Tone LengthSilence All To set your key tone lengthBacklight Display SettingsSetting Light Controls Changing the Text GreetingTo set Keypad Light Sensor to measure ambient light To change the backlight settingChanging the Phone’s Menu Style Keypad Light SensorChanging the Clock Display Press S Settings Display Foregrounds ClockTo change the clock’s appearance on the standby screen To change additional display settings Changing Other Display SettingsPress S Settings Display To enable your phone’s Location feature Location SettingsSelect Msg and Icon or Icon only and press S Messaging SettingsSetting Message Alerts Press S Messaging SettingsTo add a signature to each sent message Press S Messaging Settings Text MessagingAuto-Signing for Text Messages Automatically Adding a Callback NumberSelect Create New Managing Preset MessagesTo edit or delete a preset message To add a new preset messageSMS Voice Messages Press S Messaging Settings Voice SMSTo assign a name to your SMS Voice messages To set your phone to Airplane Mode Airplane ModePress S Settings Others Airplane Mode To turn TTY Mode on or off TTY Use With Sprint ServicePress S Settings Others TTY Emergency Calling Shortcuts Phone Setup OptionsCall Answer Mode To set call answer modeCalling Options Press S Settings Others Call SetupTo set special options to make dialing easier To set your Voice Guide options Display LanguageVoice Guide To assign a language for the phone’s displaySetting Your Phone’s Security Setting Your Phone’s SecurityPhone Security Accessing the Security MenuUsing Your Phone’s Lock Feature Locking Your PhoneChanging the Lock Code Calling in Lock ModeKeyGuard To add or change a special number Using Special NumbersTo enable or disable KeyGuard Press S Settings KeyGuard Auto KeyGuardTo limit access to your Data Limiting Access to ContactsLimiting Data Access To limit access to your ContactsTo limit outgoing calls Limiting Access to Pictures & VideosTo limit access to your pictures and videos Limiting Outgoing CallsTo erase all downloads or Contacts entries Erasing DataLimiting Incoming Calls To limit incoming callsTo reset your settings Resetting Phone SettingsSelect Reset Settings To change your Net Guard settings Update Vision ProfileEnabling and Disabling Sprint Power Vision Services To enable or disable Sprint Power Vision servicesTo update your profile Controlling Your Roaming Experience Controlling Your Roaming ExperienceRoaming Understanding RoamingRecognizing the Roaming Icon on the Display Screen Roaming on Other Digital NetworksTo check your voicemail while roaming Checking for Voicemail Messages While RoamingPress S Settings Roaming Set Mode Setting Your Phone’s Roam ModeSet Mode To set your phone’s roam modeTo set the Roam Ringer Using the Roam RingerUsing Call Guard Alerting Yourself to RoamingTo answer incoming roaming calls with Call Guard on Using Data Roam GuardPress S Settings Roaming Data Roam Guard To place roaming calls with Call Guard onManaging Call History Managing Call HistoryPress S Call History Viewing Call HistoryCall History To view a Call History entryCall History Options To save a phone number from Call History Making a Phone Call From Call HistorySaving a Phone Number From Call History To place a phone call from Call HistoryTo erase Call History Erasing Call HistoryPrepending a Phone Number From Call History To prepend a phone number from Call HistoryContacts Using ContactsAbout Contacts Using ContactsPress S Contacts View All Finding Contacts EntriesFinding Names To find Contacts entries by nameFinding Email Addresses Creating a Contacts EntryFinding Speed Dial Numbers Filtering EntriesAssigning Speed Dial Numbers Adding a Phone Number to a Contacts EntryTo add a phone number to an entry Scroll down to Assign Picture or Assign Ringer and press S Assigning a Ringer or Picture to an EntryAssigning an Email Address or Web Address To assign a ringer or picture to an entryWorking With Distribution Lists Assigning a DateTo assign a date to an entry To edit a Contacts entry or Distribution list Editing a Contacts Entry or Distribution ListTo create a Distribution List To View a Distribution ListTo create your own custom Category Managing Your ContactsViewing Memory Status To view your CategoriesTo dial a service from your Contacts Dialing Sprint ServicesUsing Wireless Backup Setting Up Wireless BackupPress S Contacts Wireless Backup Accessing Wireless Backup on Your PCBacking Up Your Contacts Using the Phone’s Tools Using the Phone’s ToolsTo add an event Using Your Phone’s CalendarAdding an Event to the Calendar ToolsChanging to Weekly View Event AlertsEvent Alert Menu Viewing EventsDeleting an Event Going to Today’s DateDeleting All Events To use the alarm clock Using the Alarm ClockPress S Tools Alarm Clock 103 Using the File ManagerUsing the Pictures Option To access the file managerTo manage your pictures and videos on your microSD card 105 Using the Sounds OptionTo manage your sounds in your phone’s memory Press S Tools File Manager SoundsTo manage your sounds on your microSD card Using the External Memory OptionPress S Tools Calculator Using the CalculatorPress S Tools File Manager External Memory To use the calculatorTo calculate tips Using the Tip CalculatorPress S Tools Tip Calculator Viewing Cities Using the World ClockAdding Custom Cities To view your My Cities list Using My CitiesTo add a city to your My Cities list To use the currency converter Using the Stop WatchUsing the Currency Converter To use the stop watchTo use the unit converter Using the Unit ConverterPress S Tools Unit Converter Using Voice Records Using the NotepadRecording Voice Records To play the Voice Records you have recorded Changing Voice Record SettingsTo change your Voice Record settings Playing Voice RecordsTo rename, set as ringer, or delete a Voice Record Using Other Voice Record Options115 Using Your Phone’s Voice Services Using Your Phone’s Voice ServicesTo place a phone call to a Contacts entry Using Call Name or #Voice Services Calling Contacts EntriesTo send an SMS Voice message Using Send Voice SMS Name or #Calling Phone Numbers Digit Dialing To call a number that is not stored in your ContactsTo launch Text Messaging and address a message Using Send Text Name or #119 To launch Picture Mail and address a message Using Send Picture Name or #Work Sensitivity Setting Up Voice RecognitionUsing Choice Lists To enable or disable Choice ListsAdapting Digit Dial To adjust the Sensitivity settingTo adapt Digit Dial to your voice 123 Select Settings SoundCustomizing Audio Prompts To turn audio prompts on or offTo adjust the speed or volume of name playback Adjusting Audio Prompt Speed and VolumeWorking With Voice Recognition Using Go To AppLookup Name To see and hear status information Using Check Item127 Using the microSD Card Using the microSD Card129 Using Your Phone’s microSD Card and AdapterInserting the microSD Card MicroSD CardTo insert the microSD card into your phone Replace the battery and the back cover131 Viewing the microSD Card IndicatorRemoving the microSD Card To remove the microSD card from your phoneTo transfer data from your microSD card to your PC Using the microSD AdapterTo insert the microSD card into the microSD adapter To remove the microSD card from the microSD adapter133 Placing Music Files on the microSD to Play on Your Phone 135 Working With the microSD CardFormatting the microSD Card To format your microSD cardUsing the Built-in Camera Using the Built-in CameraPress S Pictures Camera Taking PicturesCamera To take a pictureAfter Picture Options 139 Camera OptionsTo use the zoom Setting the Self TimerUsing the Zoom To begin the Self TimerTo view the pictures stored is the In Phone folder Storing PicturesMy Albums My Albums OptionsUsing the Built-in Camera To save a picture to the microSD card Storing Pictures in Your microSD Card143 After Video Options Shooting VideosTo record a video 145 Camcorder Options Storing Videos in Your microSD Card Storing Your VideosMy Album My Video OptionsTo play a video clip stored in your microSD card Sending Pictures and VideosPlaying Video Clips Stored in Your microSD card To save a video to the microSD card149 Sending Pictures and Videos From My AlbumsTo send pictures or videos from My Albums Press S Pictures My Albums In Phone or Memory CardTo send pictures and videos from the Messaging menu Sending Pictures and Videos From MessagingPress S Messaging Send Message Picture Mail Press S Pictures My Albums Online Albums Using Sprint Picture MailRegistering Your Sprint Picture Mail Account To register your Sprint Picture Mail accountTo upload pictures or videos directly from your phone Visiting the Sprint Picture Mail Web SiteUploading Pictures and Videos To visit the Sprint Picture Mail Web siteManaging Pictures Viewing Pictures and VideosSending Pictures and Videos Working With Pictures Stored OnlinePress Options right softkey Go To Web Address Downloading Pictures and Videos to Your Phone155 Sharing AlbumsTo send an album from the Sprint Picture Mail Web site Select Share Album nameUsing Sprint TV Using Sprint TVSprint TV Your Sprint TV Channel Options157 Press S Sprint TV Playing a Clip With the Phone Open159 Playing a Clip With the Phone ClosedAre the videos that Im viewing live videos? Sprint TV FAQs161 Using Sprint TV 163 Using BluetoothPress S Tools Bluetooth Turning Bluetooth On and OffBluetooth Status Indicators To turn Bluetooth on or offTo change the default Bluetooth name Setting Up Your BluetoothYour Phone’s Bluetooth Name UsingBluetoothFind Me To pair your phone with another Bluetooth devicePaired Devices To view your phone’s Bluetooth address Waiting for PairingYour Phone’s Bluetooth Address Using BluetoothTransferring Files Between Your Phone and Your PC 169 Bluetooth ProfilesUsing Bluetooth Sprint Service Features Sprint Service Features The Basics Sprint Service Features The BasicsVoicemail Notification Using VoicemailSetting Up Your Voicemail Sprint ServiceRetrieving Your Voicemail Messages Using One-Touch Message AccessUsing Another Phone to Access Messages Sending an Incoming Call to VoicemailSetting Up Group Lists Using Expert ModeVoicemail Options Voicemail-to-Voicemail Message Forwarding Sprint CallbackVoicemail-to-Voicemail Message Voicemail-to-Voicemail Message ReplyVoicemail-to-Voicemail Receipt Request Clearing the Message IconExtended Absence Greeting Voicemail Menu Key 179 Using SMS Text MessagingSending a Text Message To compose an SMS Text messageTo reply to an SMS Text message Using Preset MessagesReplying to SMS Text Messages Text Messaging Inbox181 Using SMS Voice MessagingActivating SMS Voice Messaging To activate SMS Voice messagesTo compose an SMS Voice message Playing an SMS Voice MessageComposing SMS Voice Messages To play an SMS Voice message from the main menu183 Replying to SMS Voice MessagesTo reply to an SMS Voice message Select Voice SMSTo respond to an incoming call while you’re on a call Using Caller IDTo switch back to the first caller Responding to Call WaitingTo make a Three-Way Call Making a Three-Way Call185 To activate Call Forwarding Using Call ForwardingTo deactivate Call Forwarding Updating Phone Software To update your phones software187 Sprint Music and Your Player Sprint Music and Your PlayerSprint Music Using the Sprint Music StoreAccessing the Sprint Music Store To access the Sprint Music StorePurchasing and Downloading Music Playing Music With the Phone Open Playing Music on Your Phone191 Playing Music With the Phone Closed 193 Using Sprint Music ManagerGetting Sprint Music Manager Launching Sprint Music ManagerOverview of Sprint Music Manager Voice Command Sprint Voice Command195 Sprint Voice Command Getting Started With Sprint Voice CommandIt’s Easy to Get Started 197 Creating Your Own Address BookTo make a call with Sprint Voice Command Making a Call With Sprint Voice CommandTo access information using Sprint Voice Command Getting Information With Sprint Voice Command199 200 Safety and Warranty Information201 Important Safety InformationImportant Safety Information Important Safety InformationGeneral Precautions External Antenna Care Safety and General InformationOperational Precautions Exposure to Radio Frequency RF EnergyImplantable Medical Devices Follow Instructions to Avoid Interference ProblemsRF Energy Interference/Compatibility Product Operation205 Driving PrecautionsHearing Aids Other Medical Devices and Health Care FacilitiesPotentially Explosive Atmospheres Operational WarningsBatteries and Chargers Glass Parts Choking Hazards207 Repetitive Motion Seizures/Blackouts209 FCC Notice To UsersHearing Aid Compatibility 211 Specific Absorption Rate Data 213 Product Registration Information From the World Health Organization215 Owner’s RecordPhone Guide Proprietary Notice Export Law AssurancesWireless The New Recyclable 217 California Perchlorate LabelPrivacy and Data Security 219 Drive Safe, Call SmartSM Smart Practices While Driving221 Motorola’s Warranty Motorola’s WarrantyProducts Covered Length of Coverage What Does this Warranty Cover?Products and Accessories WarrantyExclusions Exclusions Software225 What Will Motorola Do? Who Is Covered?227 How to Obtain Warranty Service or Other InformationWhat Other Limitations Are There? 229 Service and RepairsIndex IndexIndex SafetyUnit Converter 112 Unlocking Your Phone