Getting Help, Reaching Sprint Customer Service | Motorola VM9

Getting Help

Visit www.sprint.com

You can go online to:

⬤Access your account information.

⬤Check your minutes used (depending on your Sprint service plan).

⬤View and pay your bill.

⬤Make your life easier by enrolling in Sprint online billing and automatic payment.

⬤Purchase accessories.

⬤Shop for the latest phones.

⬤View other Sprint service plans and options.

⬤Learn more about Sprint Power Vision and other great products like games, ringers, screen savers, and more.

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

⬤Dial *2Non your phone.

⬤Sign on to your account at www.sprint.com.

⬤Call us toll-free at 1-888-211-4727.

Receiving Automated Invoicing Information

For your convenience, your phone gives you access to invoicing information on your Sprint account. This information includes balance due, payment received, invoicing cycle, and an estimate of the number of minutes used since your last invoicing cycle.

Setting Up Service

Section 1A: Setting Up Service

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Motorola VM9 manual Getting Help, Reaching Sprint Customer Service, Receiving Automated Invoicing Information

Contents

MOTORAZR2 V9m by Motorola Phone User Guide Software Copyright Notice Table of Contents 2F. Using Contacts 2C. Setting Your Phone’s Security2G. Using the Phone’s Tools 2D. Controlling Your Roaming Experience 2I. Using the microSD Card 2H. Using Your Phone’s Voice Services2J. Using the Built-in Camera 2K. Using Sprint TV 4A. Important Safety Information 3C. Sprint Voice Command188 4B. Motorola’s Warranty Welcome and thank you for choosing Sprint Welcome to Sprint Phone IntroductionGuide Iii Want to keep track of your minutes? Contacts Your Phone’s Menu On Demand Pictures Vii Music Sprint TV WEB Tools Incoming Calls Viii TTY Phone Info Page Getting Started Setting Up Service Setting Up ServiceThis Section Setting Up Service Setting Up Your Phone Determining If Your Phone Is Already Activated Getting Started With Sprint ServiceUnlocking Your Phone To unlock your phone, follow these easy steps To set up your voicemail Setting Up Your Voicemail Account Password Voicemail Password Sprint Account PasswordsSprint Power Vision Password Getting Help Reaching Sprint Customer ServiceReceiving Automated Invoicing Information To access automated invoicing information Sprint Operator ServicesTo access Operator Services Sprint Using Your Phone Phone Basics Phone Basics Front View of Your Phone Your PhonePhone Basics Left Softkey Inside View of Your PhoneBack Key Speaker Key Talk Key Navigation Phone Basics Key Functions Phone Basics Phone Basics Viewing the Display Screen Phone Basics Features of Your Phone Phone Basics Accessories Turning Your Phone On Turning Your Phone On and OffTurning Your Phone Off To turn your phone on Battery Capacity Using Your Phone’s Battery and Charger Battery Use and Battery Safety Phone Basics To install the Li-Ion battery Installing the Battery Phone Basics To remove your battery Removing the Battery Charging the Battery To use the charger provided with your phone Using the Charger Navigating Through Phone Menus and Options For example, if you want to see your volume settingsSelecting Menu Items Backing Up Within a Menu Shortcuts and Favorites Touch-Sensitive Buttons Making and Answering Calls Displaying Your Phone NumberHelp Making Calls Dialing Options Answering Calls Answering a Roam Call With Call Guard EnabledTo answer an incoming call Missed Call Notification To disconnect a call when you are finishedCalling Emergency Numbers Ending a Call In-Call Options To exit Emergency modeEnhanced 911 E911 Information End-of-Call Options Saving a Phone Number To save a number from standby modeDialing and Saving Phone Numbers With Pauses Plus + Code Dialing To make a call using Plus Code DialingTo dial or save phone numbers with pauses Dialing From Contacts Abbreviated DialingTo dial directly from a Contacts entry For Speed Dial locations 2-9 One-Touch Dialing Using Speed DialingFor Speed Dial locations 10-99 Two-Touch Dialing To change the character input mode Selecting a Character Input ModeEntering Text To enter a word using iTap English Text Input Entering Characters Using iTap English Text Input Adding a Word to the iTap English Database Entering Characters Using Multi-Tap ModeTo add a word to the iTap English Text Input database To enter characters by tapping the keypad To enter symbols Entering Numbers and SymbolsCharacters scroll in the following order To enter numbers Controlling Your Phone’s Settings Controlling Your Phone’s Settings Press S Settings Sounds Ringer Type Ringer Sound SettingsRinger Types Selecting Ringer Types for Voice Calls Press S Settings Sounds Ringer Type Messaging Selecting Ringer Types for Calendar and AlarmSelecting Ringer Types for Messages To select a ringer type for messages To adjust your phone’s volume settings Adjusting the Phone’s Volume SettingsPress S Settings Sounds Volume To enable or disable alert sounds Silence All Key Tone LengthTo set your key tone length To activate Silence All Setting Light Controls Display SettingsChanging the Text Greeting Backlight Changing the Phone’s Menu Style To change the backlight settingKeypad Light Sensor To set Keypad Light Sensor to measure ambient light Changing the Clock Display Press S Settings Display Foregrounds ClockTo change the clock’s appearance on the standby screen To change additional display settings Changing Other Display SettingsPress S Settings Display To enable your phone’s Location feature Location Settings Setting Message Alerts Messaging SettingsPress S Messaging Settings Select Msg and Icon or Icon only and press S Auto-Signing for Text Messages Press S Messaging Settings Text MessagingAutomatically Adding a Callback Number To add a signature to each sent message To edit or delete a preset message Managing Preset MessagesTo add a new preset message Select Create New SMS Voice Messages Press S Messaging Settings Voice SMSTo assign a name to your SMS Voice messages To set your phone to Airplane Mode Airplane ModePress S Settings Others Airplane Mode To turn TTY Mode on or off TTY Use With Sprint ServicePress S Settings Others TTY Emergency Calling Call Answer Mode Phone Setup OptionsTo set call answer mode Shortcuts Calling Options Press S Settings Others Call SetupTo set special options to make dialing easier Voice Guide Display LanguageTo assign a language for the phone’s display To set your Voice Guide options Setting Your Phone’s Security Setting Your Phone’s Security Using Your Phone’s Lock Feature Accessing the Security MenuLocking Your Phone Phone Security Changing the Lock Code Calling in Lock ModeKeyGuard To enable or disable KeyGuard Using Special NumbersPress S Settings KeyGuard Auto KeyGuard To add or change a special number Limiting Data Access Limiting Access to ContactsTo limit access to your Contacts To limit access to your Data To limit access to your pictures and videos Limiting Access to Pictures & VideosLimiting Outgoing Calls To limit outgoing calls Limiting Incoming Calls Erasing DataTo limit incoming calls To erase all downloads or Contacts entries To reset your settings Resetting Phone SettingsSelect Reset Settings Enabling and Disabling Sprint Power Vision Services Update Vision ProfileTo enable or disable Sprint Power Vision services To change your Net Guard settings To update your profile Controlling Your Roaming Experience Controlling Your Roaming Experience Recognizing the Roaming Icon on the Display Screen Understanding RoamingRoaming on Other Digital Networks Roaming To check your voicemail while roaming Checking for Voicemail Messages While Roaming Set Mode Setting Your Phone’s Roam ModeTo set your phone’s roam mode Press S Settings Roaming Set Mode Using Call Guard Using the Roam RingerAlerting Yourself to Roaming To set the Roam Ringer Press S Settings Roaming Data Roam Guard Using Data Roam GuardTo place roaming calls with Call Guard on To answer incoming roaming calls with Call Guard on Managing Call History Managing Call History Call History Viewing Call HistoryTo view a Call History entry Press S Call History Call History Options Saving a Phone Number From Call History Making a Phone Call From Call HistoryTo place a phone call from Call History To save a phone number from Call History Prepending a Phone Number From Call History Erasing Call HistoryTo prepend a phone number from Call History To erase Call History Contacts Using Contacts About Contacts Using Contacts Finding Names Finding Contacts EntriesTo find Contacts entries by name Press S Contacts View All Finding Speed Dial Numbers Creating a Contacts EntryFiltering Entries Finding Email Addresses Assigning Speed Dial Numbers Adding a Phone Number to a Contacts EntryTo add a phone number to an entry Assigning an Email Address or Web Address Assigning a Ringer or Picture to an EntryTo assign a ringer or picture to an entry Scroll down to Assign Picture or Assign Ringer and press S Working With Distribution Lists Assigning a DateTo assign a date to an entry To create a Distribution List Editing a Contacts Entry or Distribution ListTo View a Distribution List To edit a Contacts entry or Distribution list Viewing Memory Status Managing Your ContactsTo view your Categories To create your own custom Category Using Wireless Backup Dialing Sprint ServicesSetting Up Wireless Backup To dial a service from your Contacts Press S Contacts Wireless Backup Accessing Wireless Backup on Your PCBacking Up Your Contacts Using the Phone’s Tools Using the Phone’s Tools Adding an Event to the Calendar Using Your Phone’s CalendarTools To add an event Event Alert Menu Event AlertsViewing Events Changing to Weekly View Deleting an Event Going to Today’s DateDeleting All Events To use the alarm clock Using the Alarm ClockPress S Tools Alarm Clock Using the Pictures Option Using the File ManagerTo access the file manager 103 To manage your pictures and videos on your microSD card To manage your sounds in your phone’s memory Using the Sounds OptionPress S Tools File Manager Sounds 105 To manage your sounds on your microSD card Using the External Memory Option Press S Tools File Manager External Memory Using the CalculatorTo use the calculator Press S Tools Calculator To calculate tips Using the Tip CalculatorPress S Tools Tip Calculator Viewing Cities Using the World ClockAdding Custom Cities To view your My Cities list Using My CitiesTo add a city to your My Cities list Using the Currency Converter Using the Stop WatchTo use the stop watch To use the currency converter To use the unit converter Using the Unit ConverterPress S Tools Unit Converter Using Voice Records Using the NotepadRecording Voice Records To change your Voice Record settings Changing Voice Record SettingsPlaying Voice Records To play the Voice Records you have recorded To rename, set as ringer, or delete a Voice Record Using Other Voice Record Options115 Using Your Phone’s Voice Services Using Your Phone’s Voice Services Voice Services Using Call Name or #Calling Contacts Entries To place a phone call to a Contacts entry Calling Phone Numbers Digit Dialing Using Send Voice SMS Name or #To call a number that is not stored in your Contacts To send an SMS Voice message To launch Text Messaging and address a message Using Send Text Name or #119 To launch Picture Mail and address a message Using Send Picture Name or #Work Using Choice Lists Setting Up Voice RecognitionTo enable or disable Choice Lists Sensitivity Adapting Digit Dial To adjust the Sensitivity settingTo adapt Digit Dial to your voice Customizing Audio Prompts Select Settings SoundTo turn audio prompts on or off 123 To adjust the speed or volume of name playback Adjusting Audio Prompt Speed and Volume Working With Voice Recognition Using Go To AppLookup Name To see and hear status information Using Check Item 127 Using the microSD Card Using the microSD Card Inserting the microSD Card Using Your Phone’s microSD Card and AdapterMicroSD Card 129 To insert the microSD card into your phone Replace the battery and the back cover Removing the microSD Card Viewing the microSD Card IndicatorTo remove the microSD card from your phone 131 To insert the microSD card into the microSD adapter Using the microSD AdapterTo remove the microSD card from the microSD adapter To transfer data from your microSD card to your PC 133 Placing Music Files on the microSD to Play on Your Phone Formatting the microSD Card Working With the microSD CardTo format your microSD card 135 Using the Built-in Camera Using the Built-in Camera Camera Taking PicturesTo take a picture Press S Pictures Camera After Picture Options 139 Camera Options Using the Zoom Setting the Self TimerTo begin the Self Timer To use the zoom My Albums Storing PicturesMy Albums Options To view the pictures stored is the In Phone folder Using the Built-in Camera To save a picture to the microSD card Storing Pictures in Your microSD Card143 After Video Options Shooting VideosTo record a video 145 Camcorder Options My Album Storing Your VideosMy Video Options Storing Videos in Your microSD Card Playing Video Clips Stored in Your microSD card Sending Pictures and VideosTo save a video to the microSD card To play a video clip stored in your microSD card To send pictures or videos from My Albums Sending Pictures and Videos From My AlbumsPress S Pictures My Albums In Phone or Memory Card 149 To send pictures and videos from the Messaging menu Sending Pictures and Videos From MessagingPress S Messaging Send Message Picture Mail Registering Your Sprint Picture Mail Account Using Sprint Picture MailTo register your Sprint Picture Mail account Press S Pictures My Albums Online Albums Uploading Pictures and Videos Visiting the Sprint Picture Mail Web SiteTo visit the Sprint Picture Mail Web site To upload pictures or videos directly from your phone Sending Pictures and Videos Viewing Pictures and VideosWorking With Pictures Stored Online Managing Pictures Press Options right softkey Go To Web Address Downloading Pictures and Videos to Your Phone To send an album from the Sprint Picture Mail Web site Sharing AlbumsSelect Share Album name 155 Using Sprint TV Using Sprint TV Sprint TV Your Sprint TV Channel Options157 Press S Sprint TV Playing a Clip With the Phone Open 159 Playing a Clip With the Phone Closed Are the videos that Im viewing live videos? Sprint TV FAQs 161 Using Sprint TV 163 Using Bluetooth Bluetooth Status Indicators Turning Bluetooth On and OffTo turn Bluetooth on or off Press S Tools Bluetooth Your Phone’s Bluetooth Name Setting Up Your BluetoothUsingBluetooth To change the default Bluetooth name Find Me To pair your phone with another Bluetooth devicePaired Devices Your Phone’s Bluetooth Address Waiting for PairingUsing Bluetooth To view your phone’s Bluetooth address Transferring Files Between Your Phone and Your PC 169 Bluetooth Profiles Using Bluetooth Sprint Service Features Sprint Service Features The Basics Sprint Service Features The Basics Setting Up Your Voicemail Using VoicemailSprint Service Voicemail Notification Using Another Phone to Access Messages Using One-Touch Message AccessSending an Incoming Call to Voicemail Retrieving Your Voicemail Messages Setting Up Group Lists Using Expert ModeVoicemail Options Voicemail-to-Voicemail Message Sprint CallbackVoicemail-to-Voicemail Message Reply Voicemail-to-Voicemail Message Forwarding Voicemail-to-Voicemail Receipt Request Clearing the Message IconExtended Absence Greeting Voicemail Menu Key Sending a Text Message Using SMS Text MessagingTo compose an SMS Text message 179 Replying to SMS Text Messages Using Preset MessagesText Messaging Inbox To reply to an SMS Text message Activating SMS Voice Messaging Using SMS Voice MessagingTo activate SMS Voice messages 181 Composing SMS Voice Messages Playing an SMS Voice MessageTo play an SMS Voice message from the main menu To compose an SMS Voice message To reply to an SMS Voice message Replying to SMS Voice MessagesSelect Voice SMS 183 To switch back to the first caller Using Caller IDResponding to Call Waiting To respond to an incoming call while you’re on a call To make a Three-Way Call Making a Three-Way Call185 To activate Call Forwarding Using Call ForwardingTo deactivate Call Forwarding Updating Phone Software To update your phones software187 Sprint Music and Your Player Sprint Music and Your Player Accessing the Sprint Music Store Using the Sprint Music StoreTo access the Sprint Music Store Sprint Music Purchasing and Downloading Music Playing Music With the Phone Open Playing Music on Your Phone191 Playing Music With the Phone Closed Getting Sprint Music Manager Using Sprint Music ManagerLaunching Sprint Music Manager 193 Overview of Sprint Music Manager Voice Command Sprint Voice Command195 Sprint Voice Command Getting Started With Sprint Voice CommandIt’s Easy to Get Started 197 Creating Your Own Address Book To make a call with Sprint Voice Command Making a Call With Sprint Voice Command To access information using Sprint Voice Command Getting Information With Sprint Voice Command199 200 Safety and Warranty Information Important Safety Information Important Safety InformationImportant Safety Information 201 General Precautions Operational Precautions Safety and General InformationExposure to Radio Frequency RF Energy External Antenna Care RF Energy Interference/Compatibility Follow Instructions to Avoid Interference ProblemsProduct Operation Implantable Medical Devices Hearing Aids Driving PrecautionsOther Medical Devices and Health Care Facilities 205 Potentially Explosive Atmospheres Operational WarningsBatteries and Chargers Glass Parts Choking Hazards207 Repetitive Motion Seizures/Blackouts 209 FCC Notice To Users Hearing Aid Compatibility 211 Specific Absorption Rate Data 213 Product Registration Information From the World Health Organization Phone Guide Proprietary Notice Owner’s RecordExport Law Assurances 215 Wireless The New Recyclable 217 California Perchlorate Label Privacy and Data Security 219 Drive Safe, Call SmartSM Smart Practices While Driving 221 Motorola’s Warranty Motorola’s Warranty Products and Accessories What Does this Warranty Cover?Warranty Products Covered Length of Coverage Exclusions Exclusions Software225 What Will Motorola Do? Who Is Covered? 227 How to Obtain Warranty Service or Other Information What Other Limitations Are There? 229 Service and Repairs Index Index Index Safety Unit Converter 112 Unlocking Your Phone