NCR S10XL manual NCR On-Site Hardware Support Services, NCR Support Phone Numbers

System Support Log

Support Services

NCR On-Site

Hardware Support

Services

NCR offers on-site system hardware support. Check with your local office for detailed coverage hours. Three support levels are available, as listed below.

	Priority Plus	Priority	Next Day
Coverage	24 hours	8 a.m. - 9	8 a.m. - 5
Hours	7 days	p.m.	p.m.
		Mon-Fri	Mon-Fri
Response	Best	Best	Next working
Time*	response; not	response;	day
	to exceed 4	not to
	hours	exceed 4
		hours
Usage	Highly	Urgent	Less critical
Environment	Critical

NCR Support Phone Numbers

*Response time to locations beyond 160 km may be longer.

A list of NCR support telephone numbers is located at the end of this appendix. Enter the NCR support phone numbers that you will use in this section.

Enter Hardware Support	__________________
Number
Enter Software Support Number	__________________
Enter After Hours Support	__________________
Number

E-4 NCR S10XL Hot Plug Server User Guide