NCR S10XL manual Placing a Software Support Call

Placing a Software Support Call

System Support Log

Support Services

Software support contract agreements are available to support your local operating system environment. Ask about these service products at the support center.

To place a software support call, follow these steps:

1.Call the software support number you recorded under the heading “NCR Support Phone Numbers” earlier in this appendix. Note that after-hours calls are subject to an extended coverage charge.

2.Provide the following information to the support associate:

∙System/network handle

∙Brief description of symptoms, including any error messages or numbers displayed

∙Your company name and address

∙Name and telephone number of the person NCR should contact about the problem

3.A system analyst will return your call. Be prepared to provide the following information:

∙Operating system version

∙Application module

∙Application/program version

∙The exact wording of the error message, including the number, if applicable

NCR S10XL Hot Plug Server User Guide E-7