Nextel comm NTN9368-A manual Nextel Customer Care, Understanding Status Messages

Other Important Information

Nextel Customer Care

Relax! Nextel Customer Care is here to help. There are lots of features packed into your Nextel service...and into your i700plus phone. But don’t worry. If, after reading this guide, you still have questions about coverage, billing, Nextel Direct Connect or any other service or feature, call us.

•Domestic Customer Care Support: 1-800-639-6111 or dial 611 from your Nextel phone.

•International Roaming Customer Care Support: 1-201-531- 5202 (toll-free from your Nextel phone).

We’ll be happy to give you help, explanations and anything else you need to enjoy your Nextel service as soon as possible!

Before you call Nextel Customer Care for service or to resolve an issue, be sure to have your IMEI number and your Model number ready. These numbers are located on a sticker behind the battery on the back of your Nextel phone. Your IMEI number is a 15-digit number beginning with “000”. The Model number is a 10-digit alpha-numeric code. You’ll want to record these numbers, and keep them handy, so that you can replace the battery prior to making your call. Use the Quick Reference Card located on the back cover for easy reference.

Understanding Status Messages

You may receive status messages under certain conditions. Before contacting your carrier, note the message, numeric code, and the conditions under which it appeared. The following table lists and describes the status messages.

Status Messages	Message Description
Number Not in	The number that you entered is not valid.
Service
User Not	The phone that you called is either busy, out-
Available	of-range, or turned off. Please try again later.

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