Warranty Information | International Thermal Research |
Depending on your location, an authorized service person may be able to visit your coach or yacht to help troubleshoot problems and repair your Product. Such service calls are at the Owner’s expense. Regardless, you must obtain written approval from ITR or the Dealer for any warranty repair before it is undertaken. All repairs done under warranty are subject to the terms and conditions of the
If a service call by an authorized service person is not feasible, the Owner must do the following to obtain warranty service:
1.Immediately contact ITR (or your Dealer) and provide a full description of the problem.
2.Obtain (in writing) a Return or Repair Material Authorization (RMA) number from ITR for any warranty, return, repair, or service. ITR will refuse any return package and will not authorize service or repairs without a RMA number. (For repairs by authorized Dealers, the dealer must obtain an authorized RMA number from ITR before warranty work commences.)
3.When shipping your Product, pack securely, show the RMA and serial number of the Product on the outside of the shipping container, and ship prepaid and insured.
4.Provide written details of the problems, date of installation, proof of purchase, and a return address.
After repair or replacement of the Products still under warranty, ITR will pay return shipping charges. Factory repairs or replacement will be done as quickly as possible, with an estimated turnaround of five working days. All repairs done under warranty are subject to the terms and conditions of the
There is no charge for help or service information given over the telephone or by fax or email. However, any informal advice or recommendation from ITR employees or Dealers is given only in good faith as an accommodation to the customer. Such information should not be relied upon without an independent verification of its applicability to the customer’s particular situation. For customer service or other information, contact:
IN CANADA: | IN THE UNITED STATES: | |
2431 Simpson Road | Suite D3, 4018 NE 112th Ave. | |
Richmond, BC, Canada V6X 2R2 | Vancouver WA USA | 98682 |
Tel: | Tel: | |
Fax: | Fax: |
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Email: info@itrheat.com | Email: info@itrheat.com |
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Website: http://www.itrheat.com |
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Page 4 | June 2005 |