Operations
When a function does not work, check here
General
I cannot make and receive calls.
LThe power cord or telephone line cord is not connected. Check the connections (page 17).
LIf you used a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter.
I cannot make calls.
LThe dialling mode setting is wrong. Change the setting of feature #13 (page 64).
The unit does not work.
LDisconnect the unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.
The unit does not ring.
LThe ringer volume is set to off. Adjust it (page 22).
The other party complains they only hear a fax tone and cannot talk.
LFAX ONLY mode is set. Tell the other party the number is only used for faxes.
LChange to TEL mode (page 44).
LIf you use a distinctive ring service, change to TEL mode (page 44).
LIf you use a distinctive ring service, make sure you have set the same ring pattern assigned by the telephone company (page 50).
The {REDIAL/PAUSE} button does not function properly.
LIf this button is pressed during dialling, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialled will be redialled.
The receive mode does not function properly.
LA duplex ring pattern of feature #31 is set (page 50).
During programming, I cannot enter the code or ID number.
LAll or part of the numbers are the same. Change the number of features #12 (page 64) and #41 (page 66).
The unit beeps.
LRecording paper has run out. Press {STOP} to stop the beeps and install paper.
Fax – sending
I cannot send documents.
LThe telephone line cord is connected to the “EXT” jack on the unit. Connect to the “LINE” jack (page 17).
LThe other party’s fax machine is busy or has run out of recording paper. Try again.
LThe other party’s machine is not a facsimile. Check with the other party.
LThe other party’s fax machine rings too many times. Send the fax manually (page 32).
The other party complains that letters on their received document are distorted or not clear.
LIf your line has special telephone services such as call waiting, the service may have been activated during fax transmission.
Connect the unit to a line that does not have these services.
LThe extension telephone on the same line is off the hook. Hang up the extension telephone and try again.
LTry copying the document. If the copied image is clear, there may be something wrong with the other party’s machine.
The other party complains that dirty patterns or black lines appear on their received document.
LThe white plate or scanner glass is dirty. Clean them (page 81).
I cannot send a fax overseas.
LUse the overseas transmission mode of feature #23 (page 65).
LAdd two pauses at the end of the telephone number or dial manually.
Fax – receiving
I cannot receive documents.
LThe telephone line cord is connected to the “EXT” jack on the unit. Connect to the “LINE” jack (page 17).
LWhen you have a single telephone line and subscribe to a telephone company’s voice mail service, you must also subscribe to the duplex ring service (page 50).
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