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Operations
Fax – sending
Problem | Cause & Remedy |
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I cannot send documents. | ● The telephone line cord is connected to the EXT jack on |
| the unit. Connect to the LINE jack (p. 12) |
| ● The other party’s fax machine is busy or has run out of |
| recording paper. Try again. |
| ● The other party’s machine is not a facsimile. Check with |
| the other party. |
| ● The other party’s fax machine rings too many times. Send |
| a fax manually – dial the number, confirm the fax tone, |
| then press FAX START . |
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The other party complains that | ● If your line has special telephone services such as call |
letters on their received | waiting, the service may have been activated during fax |
document are distorted or not | transmission. Connect the unit to a line that does not have |
clear. | these services. |
| ● The extension telephone on the same line is off the hook. |
| Hang up the extension telephone and try again. |
| ● Try copying the document. If the copied image is clear, |
| there may be something wrong with the other party’s |
| machine. |
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The other party complains that | ● The glass or rollers are dirty. Clean them (p. 82). |
dirty patterns or black lines |
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appear on their received |
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document. |
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I cannot make an international | ● Use the overseas transmission mode of feature #23 (p. 67). |
fax call. | ● Add two pauses at the end of the telephone number |
| (p. 19) or dial manually. |
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Fax – receiving
Problem | Cause & Remedy | |
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I cannot receive documents. | ● The telephone line cord is connected to the EXT jack on | |
| the unit. Connect to the LINE jack (p. 12). | |
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| |
I cannot receive documents | ● The receive mode is set to the TEL mode. Set to the FAX | |
automatically. | ONLY, TEL/FAX or TAD/FAX | |
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| mode (p. 38, 39). |
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| ● The time taken to answer the call is too long. Decrease the |
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| number of rings of features #06 (p. 65), #30 (p. 67) and |
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| #78 (p. 71). |
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| ● The greeting message is too long. Shorten the message |
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| (p. |
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The display shows the | ● The incoming call is not a fax. Change the receive mode | |
following message but faxes | to the TEL or TAD/FAX | |
are not received. | (p. 38, 39). | |
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CONNECTING |
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| (continued) |
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