Error Messages

Reports

If your unit cannot send a fax, check the following.

The number you dialed is correct.

The other party’s machine is a facsimile.

If the problem remains, correct it by following the communication message printed on the sending and journal reports (p. 67, 68).

Communication message

Error code

Cause & Remedy

 

 

 

COMMUNICATION ERROR

41–72

A transmission or reception error occurred. Try again or check

 

FF

with the other party.

 

 

 

DOCUMENT JAMMED

The document is jammed. Remove the jammed document (p. 128).

 

 

 

ERROR-NOT YOUR UNIT

54, 59

A transmission or reception error occurred because of a problem

 

70

with the other party’s fax machine. Check with the other party.

 

 

 

MEMORY FULL

The document was not received due to memory being full.

 

 

 

NO DOCUMENT

The document was not fed into the unit properly. Reinsert the

 

 

document and try again.

 

 

 

OTHER FAX NOT RESPOND

The other party’s fax machine was busy or ran out of recording

 

 

paper. Try again.

 

 

The document was not fed properly. Reinsert the document and

 

 

try again.

 

 

The other party’s fax machine rings too many times. To send a

 

 

fax manually, dial the number, confirm the fax tone, and press

 

 

START/SET/COPY .

 

 

The other party’s machine is not a facsimile. Check with the

 

 

other party.

 

 

The number you dialed is not in service.

 

 

 

PRESSED THE STOP KEY

STOP was pressed and fax communication was canceled.

 

 

 

THE COVER WAS OPENED

The cover was opened. Close it and try again.

 

 

 

OK

Fax communication was successful.

 

 

 

118

For Fax advantage assistance, call 1-800-435-7329.