Operations

When a function does not work, check here before requesting help

General
Problem

 

 

Cause & Remedy

 

 

 

 

I cannot make and receive calls.

The power cord or telephone line cord is not connected. Check

 

the connections (p. 26).

 

 

 

I cannot make calls.

The dialing mode setting is wrong. Change to “TONE” or “PULSE”

 

(p. 43).

 

 

 

 

 

The main unit does not work.

Disconnect the unit from the telephone line and connect the line to

 

a known working telephone. If the working telephone operates

 

properly, contact our service personnel to have the unit repaired.

 

If the working telephone does not operate properly, contact your

 

telephone company.

 

 

 

The main unit does not ring.

The ringer volume is set to off. Adjust it to a suitable level (p. 34).

 

 

 

The main unit displays “CHECK

The paper is inserted halfway. Insert it correctly (p. 24, 25) and

PAPER” though the paper is

press

START/SET/COPY to clear the message.

inserted.

 

 

 

 

 

 

 

The other party complains they only

The FAX ONLY mode is set. Tell them the number is only used for

hear a fax tone and cannot talk.

faxes or change to another receive mode on your unit (p. 76, 77).

 

The speakerphone is not working.

Use the speakerphone in a quiet room.

 

If you have difficulty hearing the other party, adjust the volume

 

using

or

.

 

 

If parts of your conversation are cut off, you and the other party

 

spoke at the same time. Speak alternately.

 

 

 

The REDIAL/PAUSE button does

If this button is pressed during dialing, a pause will be inserted. If

not function properly.

pressed immediately after a dial tone is obtained, the last number

 

dialed will be redialed.

 

 

 

The receive mode does not function

A Distinctive Ring pattern is set (p. 82, 83).

as explained on pages 76 and 77.

The TEL/FAX mode is set (p. 84–87).

 

 

 

During programming, I cannot enter

All or part of the numbers are the same. Change the number

a code or ID number.

(p. 88, 108).

 

 

 

 

 

The film runs out quickly.

The HELP button, copy function, and reports use more film.

 

The LOCATOR/INTERCOM button

The handset is too far from the main unit or is engaged in an

does not function.

outside call.

 

 

 

 

 

 

The CHARGE light never goes out

This is normal.

 

 

while charging.

 

 

 

 

 

 

 

While having an intercom call, a

Someone is calling you from outside. Press TALK or

series of tone is heard.

DIGITAL SP-PHONEto answer the outside call. The intercom

 

call will be terminated.

 

 

 

 

 

Help

For Fax advantage assistance, call 1-800-435-7329.

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