Symptom
Cannot access from the web browser.
Cannot obtain images on the SD memory card.
No image is displayed.
Cause/solution | Reference | |
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•Is the same IP address provided to other devices?
Are there contradictions between the address and the network subnet to be accessed?
<When the unit and the PC are connected in the same subnet>
Are the IP addresses of the unit and the PC set in a common subnet? Or is "Use Proxy Server" for the set-
tings of the web browser checked? |
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When accessing the unit in the same subnet, it is rec- |
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ommended to enter the address of the unit in the |
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"Don’t Use Proxy For These Addresses" box. |
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<When the unit and the PC are connected in the dif- |
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ferent subnet> |
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Is the IP address of the default gateway set for the unit |
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correct? |
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• Is "Allow" selected for "FTP access to unit" on the |
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[Network] tab of "Network" page? |
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It is necessary in advance to select "Allow" for "FTP |
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access to unit" on the [Network] tab of the "Network" |
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page. |
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• Is the entered password correct? |
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Restart the web browser and enter the password |
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again. |
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• Access to the SD memory card may be failed. Restart |
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the browser and retry to obtain images. |
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• Is the viewer software installed on the PC? |
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Install the viewer software on a PC. |
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•Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
(1) | Select "Run…" from the start menu of Windows. | – | |
(2) | Enter "dxdiag" in the displayed dialog box and | ||
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| click the [OK] button. |
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If the version of DirectX is older than 9.0c, upgrade it.
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