Panasonic WJ-GXE500E manual Symptom

Symptom

Images are not displayed or not refreshed smoothly.

SDHC/SD memory card error indicator does not light.

H.264 (or MPEG-4) images are not displayed.

Cause/solution

•Delete temporary internet files as follows.

(1)Select "Internet Options…" under "Tools" on the menu bar of Internet Explorer. The "Internet Options" window will be displayed.

(2)Click the [Delete Files…] button in the "Temporary Internet files" section on the [General] tab.

•The firewall function of the anti-virus software may be filtering the port of the unit.

Exclude the port number of the unit from the list of the port numbers to be filtered by the anti-virus software.

•Is "Off" selected for "SD memory card error LED" on the "Basic" page?

Select "On" for "SD memory card error LED".

•When "Network Camera View 4" is deleted from a PC on which both the viewer software "Network Camera View 3" and "Network Camera View 4" are installed, H.264 (or MPEG-4) images may not be displayed.

In this case, delete "Network Camera View 3" from the PC and then install "Network Camera View 4".

Reference

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