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Table of Contents
RealPresence Collaboration Server (RMX) 1500/2000/4000 Overview . . . . . 1-1
Video Protocols and Resolution Configuration for CP Conferencing . . . . . .3-1
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Entry Queues, Ad Hoc Conferences and SIP Factories . . . . . . . . . . . . . . . . .7-1
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Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1
Polycom Conferencing for Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . 12-1
Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1
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Collaboration ServerAdministration and Utilities . . . . . . . . . . . . . . . . . . . . .21-1
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Collaboration Server Hardware Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . .24-1
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Appendix I - Polycom Open Collaboration Network (POCN) . . . . . . . . . . . . . I-1
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RealPresence Collaboration Server (RMX) 1500/2000/4000 Overview
About the RealPresence Collaboration Server (RMX) 1500/ 2000/4000 Administrators Guide
Who Should Read This Guide?
Prerequisites
How This Guide is Organized
About the Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 System
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Network Services Guidelines
IP Networks
ISDN Networks
Card Configuration Modes
Viewing the Card Configuration Mode
Feature Support with MPMx Cards Only
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Workstation Requirements
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Conference Profiles
Conferencing Modes
CP Transcoding - AVC-based Conferencing
Media Relay - SVC Conferencing
Mixed CP and SVC Conferencing
Conferencing Capabilities in the Various Conferencing Modes
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AVC Conferencing - Video Session Types
Continuous Presence (CP) Conferencing
Video Protocol Support in CP Conferences
Video Switching (VSW) Conferencing
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Line Rates for CP and VSW
AVC Conferencing Parameters
Basic Conferencing Parameters
Supplemental Conferencing Features
TIP Support
Default Profile Settings in CP Conferencing Mode
This Profile is automatically assigned to the following conferencing entities:
SVC-based Conferencing
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MCU Supported Resolutions for SVC Conferencing
Default Profile Settings in SVC Only Conferencing Mode
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Mixed CP and SVC Conferencing
Default Profile Settings in a Mixed CP and SVC Conferencing Mode
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Resource Capacities for Mixed CP and SVC Conferences
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Viewing Profiles
Profiles Toolbar
Modifying an Existing Profile
Deleting a Conference Profile
Defining New Profiles
Defining AVC CP Conferencing Profiles
3Define the Profile name and, if required, the Profile - General parameters:
4Click the Advanced tab. The New Profile Advanced dialog box opens.
5Define the following parameters:
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For more information see "Gathering Phase on page 4-35.
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10 Click the Video Settings tab. The New Profile - Video Settings dialog box opens.
11 Define the video display mode and layout using the following parameters:
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13 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens.
14 Define the following parameters:
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The New Profile - IVR dialog box opens.
18 If required, set the following parameters:
20 Define the following parameters:
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24 Define the following parameters:
Defining a Video Switching Conference Profile
3Define the Profile name and, if required, the Profile - General parameters:
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H.264 High Profile Support in Video Switching Conferences
Minimum Threshold Line Rate System Flags
Defining SVC Conferencing Profiles
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6Define the following supported parameters:
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All the Audio options are disabled in SVC Only Profiles. 11 Click the IVR tab.
12 If required, set the following parameters:
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Defining Mixed CP and SVC Conferencing Profiles
CP Conferencing Additional Information
Overlay Layouts
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Site Names Definition
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Site Names Display Position
Message Overlay for Text Messaging
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Chinese Font Types
Exporting and Importing Conference Profiles
Exporting Conference Profiles
Exporting All Conference Profiles from an MCU
Exporting Selected Conference Profiles
Importing Conference Profiles
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Video Protocols and Resolution Configuration for CP Conferencing
Video Resolutions in AVC-based CP Conferencing
Video Display with CIF, SD and HD Video Connections
H.264 High Profile Support in CP Conferences
CP Conferencing with H.263 4CIF
H.263 4CIF Guidelines
The CP Resolution Decision Matrix
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H.264 Base Profile Decision Matrix
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H.264 High Profile Decision Matrices (MPMx)
H.264 Base Profile and High Profile Comparison
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Default Minimum Threshold Line Rates and Resource Usage Summary
Resolution Configuration for CP Conferences
Accessing the Resolution Configuration Dialog Box
Modifying the Resolution Configuration in MPM or MPM+ Card Configuration Mode
Maximum CP Resolution Pane
Resolution Configuration Pane
Sharpness / Motion Resolution Slider Panes
Modifying the Resolution Configuration in MPMx Card Configuration Mode
Resolution Configuration - Basic
Resolution Configuration Pane
Resolution Configuration - Detailed
Base Profile / High Profile Resolution Slider Panes
Flag Settings
H.264 High Profile System Flags (Version 7.0.1 only)
Minimum Frame Rate Threshold for SD Resolution
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Additional Video Resolutions in MPM+/MPMx Card Configuration Mode
Microsoft RTV Video Protocol Support in CP Conferences
Participant Settings
Monitoring RTV
Controlling Resource Allocations for Lync Clients Using RTV Video Protocol
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Threshold HD Flag Settings using the RTV Video Protocol
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Additional Conferencing Information
Content Sharing
H.239 Protocol
People+Content
SIP BFCP Content Capabilities
Defining Content Sharing Parameters for a Conference
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1In the Content Video Definition section, select the Content Settings and Protocol as follows:
Content Sharing Parameters in Content Highest Common (Content Video Switching) Mode
Content Settings
Content Protocols
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Selecting a Customized Content Rate in AVC CP Conferences
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Modifying the Threshold Line Rate for HD Resolution Content
Sharing Content Using Multiple Content Resolutions Mode
Guidelines for Sharing Contents using multiple Content Resolutions
Enabling Multiple Content Resolutions for Content Sharing
Sending Content to Legacy Endpoints (AVC Only)
Guidelines for Sending Content to Legacy Endpoints
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Enabling the Send Content to Legacy Endpoints Option
3In the Value field, enter the flag value for the required layout as follows:
Sending Content to Legacy Endpoints in Telepresence Mode
Exclusive Content Mode
Guidelines
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Stopping a Content Session
Content Broadcast Control
Giving and Cancelling Token Ownership (AVC Participants)
Managing Noisy Content Connections
Content Display Flags
Forcing Other Content Capabilities
Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients
Video Preview (AVC Only Participant s)
Video Preview Guidelines
Workstation Requirements
Testing your Workstation
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Previewing the Participant Video
Gathering Phase
Gathering Phase Guidelines
Gathering Phase Duration
Enabling the Gathering Phase Display
Auto Scan and Customized Polling in Video Layout (CP Only)
Guidelines
Enabling Auto Scan and Customized Polling (CP Only)
Auto Scan
Customized Polling
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Media Encryption
Media Encryption Guidelines
Mixing Encrypted and Non-encrypted Endpoints in one Conference
Direct Connection to the Conference
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Connection to the Entry Queue
Moving from the Entry Queue to Conferences or Between Conferences
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Recording Link Encryption
Encryption Flag Settings
Enabling Encryption in the Profile
Enabling Encryption at the Participant Level
Monitoring the Encryption Status
Packet Loss Compensation (LPR and DBA) AVC CP Conferences
Packet Loss
Causes of Packet Loss
Effects of Packet Loss on Conferences
Lost Packet Recovery
Lost Packet Recovery Guidelines
Enabling Lost Packet Recovery
Monitoring Lost Packet Recovery
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Network Quality Indication (AVC Endpoints)
Network Quality Levels
Indication Threshold Values
Customizing Network Quality Icon Display
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Telepresence Mode (AVC CP)
Collaboration Server Telepresence Mode Guidelines
System Level
Room (Participant/Endpoint) Level
Automatic Detection of Immersive Telepresence (ITP) Sites
Horizontal Striping
Cropping
Gathering Phase with ITP Room Systems
Aspect ratio for standard endpoints
Skins and Frames
RPX and TPX Video Layouts
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Enabling Telepresence Mode
Sending Content to Legacy Endpoints in Telepresence Conferences
Guidelines for Sending Content to Legacy Endpoints in Telepresence Conferences
Multiple Cascade Links
Enabling and Using Multiple Cascade Links
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Creating a Link Participant
Link Participant in the Dial Out RMX
Participant Link in the Dial In RMX
Monitoring Multiple Cascade Links
Disconnection Causes
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Monitoring Telepresence Mode
Monitoring Ongoing Conferences
Monitoring Participant Properties
Monitoring Multiple Cascade Links
Disconnection Causes
Lecture Mode (AVC CP Only)
Enabling Lecture Mode
Selecting the Conference Lecturer
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Enabling the Automatic Switching
Lecture Mode Monitoring
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Restricting Content Broadcast to Lecturer
Muting Participants Except the Lecturer (AVC CP Only)
Enabling the Mute Participants Except Lecturer Option
Audio Algorithm Support
SIP Encryption
Mono
The Siren 22, G.719 and SirenLPR mono audio algorithms are supported at the following bit rates:
Stereo
Audio algorithms supported for ISDN
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Monitoring Participant Audio Properties
Automatic Suppression of Noisy Endpoints (AVC Endpoints)
Enabling or Disabling the Automatic Muting of Noisy Endpoints
Enabling or Disabling the Automatic Muting of Noisy Endpoints at the
Enabling or Disabling the Automatic Muting of Noisy Endpoints at the MCU Level
Permanent Conference
Enabling a Permanent Conference
Closed Captions (AVC Endpoints)
Closed Captions Guidelines
Enabling Closed Captions
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Cascading Conferences
Video Layout in Cascading conferences (CP)
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Flags Controlling Cascade Layouts
DTMF Forwarding
Play Tone Upon Cascading Link Connection
Basic Cascading
Basic Cascading using IP Cascaded Link
Dialing Directly to a Conference
Dialing to an Entry Queue
Automatic Identification of the Cascading Link
Basic Cascading using ISDN Cascaded Link
Network Topologies Enabling H.239 Content Over ISDN Cascaded Links
Gateway to Gateway Calls via ISDN Cascading Link
Gateway to MCU Calls via ISDN Cascading Link
MCU to MCU Calls via ISDN Cascading Link
Collaboration Server Configuration Enabling ISDN Cascading Links
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Suppression of DTMF Forwarding
Star Cascading Topology
Master-Slave Cascading
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Cascading via Entry Queue
Enabling Cascading
Creating the Cascade-enabled Entry Queue
Creating the Dial-out Cascaded Link
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Enabling Cascaded Conferences without Password
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Monitoring Star Cascaded Conferences
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Cascading Conferences - H.239-enabled MIH Topology
MIH Cascading Levels
Cascading Topologies
MIH Cascading Guidelines in CP Licensing
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Video Layout in Cascading CP Conferences
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MGC to Collaboration Server Cascading
Method I Depending on the dialing direction, the following procedures must be performed:
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Meeting Rooms
Meeting Rooms List
The Meeting Room List columns include:
Meeting Room Toolbar & Right-click Menu
The Meeting Room toolbar and right-click menus provide the following functionality:
Creating a New Meeting Room
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Entry Queues, Ad Hoc Conferences and SIP Factories
Entry Queues
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Defining a New Entry Queue
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Listing Entry Queues
Modifying the EQ Properties
Transit Entry Queue
Setting a Transit Entry Queue
IVR Provider Entry Queue (Shared Number Dialing)
Call Flow
Collaboration Server Configuration
Using External IVR Services via the MCCF-IVR Package
Configuring the Entry Queue for External IVR Services
Call Flows
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SIP Factories
Creating SIP Factories
4Click OK. The new SIP Factory is added to the list.
SIP Registration & Presence for Entry Queues and SIP Factories
Monitoring Registration Status
Ad Hoc Conferencing
Gateway to Polycom Distributed Media Application (DMA) 7000
Address Book
Viewing the Address Book
Displaying and Hiding the Group Members in the Navigation Pane
Participants List Pane Information
Displaying and Hiding the Address Book
Adding Participants from the Address Book to Conferences
Adding Individual Participants from the Address Book to Conferences
Adding a Group from the Address Book to Conferences
Participant Groups
Managing Groups in the Address Book
Managing the Address Book
Adding a Participant to the Address Book
Adding a New participant to the Address Book Directly
3Define the following fields:
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Substituting E.164 Number in Dial String
Adding a Participant from an Ongoing Conference to the Address Book
Modifying Participants in the Address Book
Deleting Participants from the Address Book
Copying or Moving a Participant
Searching the Address Book
Filtering the Address Book
Filtering Address Book Data Using a Predefined Pattern
Filtering Address Book Data Using a Custom Pattern
Clearing the Filter
Obtaining the Display Name from the Address Book
Enabling and Disabling the Obtain Display Name from Address Book Feature
Importing and Exporting Address Books
Exporting an Address Book
Importing an Address Book
Upgrading and Downgrading Considerations
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Reservations
System
Resources
Reservations
Using the Reservation Calendar
Toolbar Buttons
Reservations Views
Week View
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Changing the Calendar View
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Scheduling Conferences Using the Reservation Calendar
Creating a New Reservation
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4 Click the Schedule tab.
5Adjust the new reservations schedule by modifying the fields as described in Table9-3.
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Managing Reservations
Viewing and Modifying Reservations
Using the Week and Day views of the Reservations Calendar
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Adjusting the Start Times of all Reservations
Deleting Reservations
Searching for Reservations using Quick Search
Operator Assistance & Participant Move
Operator Conferences
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Defining the Components Enabling Operator Assistance
Defining a Conference IVR Service with Operator Assistance Options
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Defining an Entry Queue IVR Service with Operator Assistance Options
Defining a Conference Profile for an Operator Conference
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Starting an Ongoing Operator Conference
3Define the following parameters:
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Saving an Operator Conference to a Template
Starting an Operator Conference from a Template
Monitoring Operator Conferences and Participants Requiring Assistance
Requesting Help
Participant Alerts List
Audible Alarms
Using Audible Alarms
Moving Participants Between Conferences
Moving Participants Options
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Conference Templates
Using Conference Templates
Toolbar Buttons
Creating a New Conference Template
Creating a new Conference Template from Scratch
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Saving an Ongoing or AVC-based CP Operator Conference as a Template
Starting an Ongoing Conference From a Template
Starting an Operator Conference from a Template (AVC Conferencing)
Scheduling a Reservation From a Conference Template (AVC Conferencing)
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Deleting a Conference Template
Exporting and Importing Conference Templates
Exporting Conference Templates
Exporting All Conference Templates from an MCU
Exporting Selected Conference Templates
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Importing Conference Templates
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Polycom Conferencing for Microsoft Outlook
Setting up the Calendaring Solution
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bClick the OK button.
Option 2 - Using an alternate Primary SMTP Mailbox
bClick the OK button. Option 3 - Using modified Exchange Server settings
Calendaring Guidelines
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Creating and Connecting to a Conference
Creating a Conference
Connecting to a Conference
Collaboration Server Standalone Deployment
Collaboration Server and Polycom DMA System Deployment
Polycom Solution Support
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Conference and Participant Monitoring
General Monitoring
Monitoring AVC-based Video Switching Conferences
Conference Level Monitoring
Viewing the Properties of an Ongoing AVC CP and Mixed CP and SVC Conference
The Conference Properties - General dialog box with the General tab opens.
The following information is displayed in the General tab:
2Click the Advanced tab.
The Conference Properties - Advanced dialog box opens.
3The following information is displayed in the Advanced tab:
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5The following information is displayed:
6Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens.
The following information is displayed:
7Click the Video Settings tab to list the video parameters.
8Click the Audio Settings tab to view the audio setting for the conference.
9If needed, you can enable or disable the Mute participants except lecturer setting.
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Viewing the Properties of an Ongoing SVC-based Conference
3Click the Advanced tab.
The Conference Properties - Advanced dialog box opens.
4The following information is displayed in the Advanced tab:
5Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens.
The following information is displayed:
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Requesting Help
Request to Speak
Participant Alerts List
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Participant Level Monitoring
Displaying Participants Properties
IP Participant Properties
The following parameters are displayed for an IP participant
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The following parameters are displayed:
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4Click on the Channel Status tab to view the status of the various channels.
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6Optional for H.323 AVC-based participants. Click the Gatekeeper Status tab to view its parameters.
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Monitoring SIP BFCP Content
Detecting SIP Endpoint Disconnection
Monitoring ISDN/PSTN Participants
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2Click the H.221 tab to view additional information that can help to resolve connection issues.
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4Click the Channel Status tab to view the status of a participants channels.
Monitoring Telepresence Participant Properties
Recording Conferences
Configuring the Collaboration Server to Enable Recording
Defining the Recording Link
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Enabling the Recording Features in a Conference IVR Service
Enabling the Recording in the Conference Profile
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Recording Link Encryption
Recording Link Encryption Flag Setting
Recording Link Settings
Managing the Recording Process
Recording Link Layout
Using the Collaboration Server Web Client to Manage the Recording Process
Using DTMF Codes to Manage the Recording Process
Conference Recording with Codian IP VCR
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Users, Connections, and Notes
Users
User Types
Administrator
Administrator Read-only
Listing Users
Adding a New User
To add a new user to the system:
Deleting a User
Changing a Users Password
To change a users password:
Disabling a User
Enabling a User
Renaming a User
Machine Account
Monitoring
Active Directory
Connections
Viewing the Connections List
Notes
Using Notes
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Network Services
IP Network Services
Alternative Network Address Types (ANAT)
Management Network (Primary)
Default IP Service (Conferencing Service)
Modifying the Management Network
3Modify the following fields:
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4Click the Routers tab.
5Modify the following fields:
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9 View or modify the following fields:
10 Click the Security tab.
11 Modify the following fields:
Modifying the Default IP Network Service
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6Click the Gatekeeper tab.
7 Modify the following fields:
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14 Click the Security tab.
15 Modify the following fields:
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The V35 Gateway dialog box is displayed.
19 Modify the following fields:
20 Click the OK button.
Ethernet Settings
The Ethernet Settings dialog box opens.
2Modify the following field:
3Click the OK button.
IP Network Monitoring
3Click the H.323 tab.
The H.323 tab displays the following fields:
4Click the SIP Servers tab.
The SIP Servers tab displays the following fields:
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Using IPv6 Networking Addresses for Collaboration Server Internal and External Entities
Collaboration Server Internal Addresses
External Entities
IPv6 Guidelines
LAN Redundancy
Configuration Requirements
Media Redundancy
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Signaling and Management Redundancy
Hardware Monitor Indications
Network Traffic Control
SIP Proxy Failover With Polycom Distributed Media Application (DMA) 7000
RealPresence Collaboration Server (RMX) Network Port Usage
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ISDN/PSTN Network Services
Adding/Modifying ISDN/PSTN Network Services
Obtaining ISDN/PSTN required information
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The PRI Settings dialog box is displayed:
5Define the following parameters:
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Modifying an ISDN/PSTN Network Service
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Network Security
RealPresence Collaboration Server (RMX) 1500/RealPresence Collaboration Server (RMX) 4000
RealPresence Collaboration Server (RMX) 2000
Multiple Network Services
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Resource Allocation and Capacity
First Time Installation and Configuration
Upgrading to Multiple Services
Gather Network Equipment and Address Information - IP Network Services Required Information
RealPresence Collaboration Server (RMX) Hardware Installation
RealPresence Collaboration Server (RMX) 4000 Multiple Services
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RealPresence Collaboration Server (RMX) 2000 Multiple Services
RealPresence Collaboration Server (RMX) 1500 Multiple Services
Collaboration Server Configuration
System Flags and License Settings
IP Network Service Definition
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Setting a Network Service as Default
Ethernet Settings
Signaling Host IP Address and MCU Prefix in GK Indications
Video/Voice Port Configuration and Resolution Configuration
Conference Profile
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Gateway Profiles
Hardware Monitor
Signaling Monitor
Conferencing
Defining Dial Out Participants
Reserving Video Resources for a Conference
Monitoring Conferences
Resource Report
Port Gauge Indications
NAT (Network Address Translation) Traversal
Deployment Architectures
Remote Connection Using the Internet
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FW (Firewall) NAT Keep Alive
System Configuration in SBC environments
SIP TCP Keep-Alive
IVR Services
IVR Services List
IVR Services Toolbar
The IVR Services toolbar provides quick access to the IVR Service definitions as follows:
Adding Languages
Uploading a Message File to the Collaboration Server
Table17-2 lists the Message Types for each category:
Defining a New Conference IVR Service
Defining a New Conference IVR Service
2Define the following parameters:
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9Select the various voice messages and options for the chairperson connection.
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Change to Chairperson
Entry Queue IVR Service
Defining a New Entry Queue IVR Service
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Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service
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Modifying the Conference or Entry Queue IVR Service Properties
Replacing the Music File
Adding a Music File
Creating Audio Prompts and Video Slides
Recording an Audio Message
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Creating a Welcome Video Slide
Inviting Participants using DTMF
Invite Call Flow
Entering Additional DTMF Codes
Error Handling
Enabling the Invite Participants using DTMF Option
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Disabling the Invite Participant Option
External IVR Service Control
IVR Services Support with TIP Protocol
Default IVR Prompts and Messages
The system is shipped with the following audio prompts and messages:
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Volume Control of IVR Messages, Roll Call and Music
IVR Services in TIP-Enabled Conferences
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The Call Detail Record (CDR) Utility
The CDR File
CDR File Formats
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Multi-Part CDR Files
CDR File Contents
Viewing, Retrieving and Archiving Conference Information
Viewing the Conference Records
Multi-part CDR File display
Refreshing the CDR List
Retrieving and Archiving Conference CDR Records
Gateway Calls
Gateway Functionality
Call Flows
IP Participants
Direct Dialing
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Gateway IVR
Direct IP Dialing
Dial-out Calls
Dial-in Calls
Enabling or Disabling Direct IP Dialing
ISDN Participants
Gateway IVR
Direct Dial-in to Endpoints or DMA VMR using Automatically Generated Destination Numbers
Interoperability with CMA
Gateway Redial or Redialing Gateway Calls
Redial on Wrong Number
Wrong Destination Number
Wrong Destination Number Time-out
Disconnect on Busy
Disconnect on No Answer
Disconnect on Wrong Number
New IVR Messages
Configuring the Gateway Components on the Collaboration Server
Defining the IVR Service for Gateway Calls
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Defining the Conference Profile for Gateway Calls
Defining the Gateway Profile
3 Define the following parameters:
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System Configuration
Displaying the Connection Information
Enabling PSTN dial-in using GK prefix
Monitoring Ongoing Gateway Sessions
Connection Indications
Gateway Session Parameters
Connected Participant Parameters
Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room
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Dialing to Polycom DMA 7000
Calling a DMA Direct with Automatically Generated Destination Dial Strings
Calling the DMA via Gateway IVR
Manual Dial String Entry
Automatic Dial String Generation
PSTN Dial-in Using GK Prefix
Deploying a Polycom RMX Serial Gateway S4GW
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RMX Manager Application
Accessing the RMX Manager Directly
Installing the RMX Manager
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Starting the RMX Manager Application
Connecting to the MCU
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RMX Manager Main Screen
MCUs Pane
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Conferences Pane
Collaboration Server Management
List Pane
Status Bar
Address Book
Conference Templates
Adding MCUs to the MCUs List
Starting a Conference
Starting a Conference from the Conferences Pane
Starting a Reservation
Starting an Ongoing Conference or Reservation From a Template
Monitoring Conferences
Grouping the Participants by MCU
Start Monitoring/Stop Monitoring
Modifying the MCU Properties
Disconnecting an MCU
Removing an MCU from the MCUs Pane
Changing the RMX Manager Language
Import/Export RMX Manager Configuration
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Installing RMX Manager for Secure Communication Mode
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Using an Internal Certificate Authority
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Collaboration ServerAdministration and Utilities
System and Participant Alerts
System Alerts
Participant Alerts
RMX Time
Altering the clock
2View or modify the following fields:
Resource Management
The RealPresence Collaboration Server (RMX)1500 supports one card type: MPMx.
Resource Capacity
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Resource Capacity Modes
Resource Usage
SVC Conferencing
AVC Conferencing - Continuous Presence
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Video/Voice Port Configuration
Flexible Resource Capacity Mode
Fixed Resource Capacity
Configuring the Video/Voice Resources in MPM Mode
Configuring the Video/Voice Resources in MPM+ and MPMx Mode
Flexible Resource Capacity
Fixed Resource Capacity (for AVC-based Conferencing)
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Forcing Video Resource Allocation to CIF Resolution
Resource Report
Displaying the Resource Report
Resource Report Display in Flexible Resource Capacity Mode
Resource Report in Fixed Resource Capacity Mode (AVC-based Conferencing)
Resource Report Display for Mixed AVC/SVC Mode Conferencing
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ISDN/PSTN
MCU Resource Management by RealPresence Resource Manager (XMA), Polycom CMA and Polycom DMA
Port Usage Threshold
Setting the Port Usage Threshold
SIP Dial-in Busy Notification
Port Usage Gauges
Port Gauges in Flexible/Fixed Capacity Modes
System Information
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SNMP (Simple Network Management Protocol)
MIBs (Management Information Base)
Traps
MIB Files
Private MIBs
Support for MIB-II Sections
The following table details the MIB-II sections that are supported:
The Alarm-MIB
MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it.
H.341-MIB (H.341 H.323)
Unified MIB
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Traps
Figure 1 An Example of a ColdStart Trap
Figure 2 An Example of an Authentication Failure Trap
Status Trap
RMX MIB entities that do not generate traps.
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Defining the SNMP Parameters in the Collaboration Server
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10 Define the following parameters:
11 Click the Add button to add a new Manager terminal.
12 Define the following parameters:
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15 Define the following parameters:
Hot Backup
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Enabling Hot Backup
Using Hot Backup Triggers
Configuring the Hot Backup Triggers
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Modifications to the Master MCU Requiring System Reset
Audible Alarms
Using Audible Alarms
Audible Alarm Permissions
Stop Repeating Message
Configuring the Audible Alarms
User Customization
Replacing the Audible Alarm File
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Multilingual Setting
Customizing the Multilingual Setting
Banner Display and Customization
Non-Modifiable Banner Text
Sample 1 Banner
Sample 2 Banner
Sample 3 Banner
Sample 4 Banner
Customizing Banners
2Customize the banners by modifying the following fields:
3Click the OK button.
Banner Display
Login Screen Banner
Main Screen Banner
Software Management
Backup and Restore Guidelines
Using Software Management
Ping Collaboration Server
Using Ping
Notification Settings
Logger Diagnostic Files
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Information Collector
Standard Security Mode
Ultra Secure Mode
Network Intrusion Detection System (NIDS)
Using the Information Collector
Step 1: Creating the Information Collector Compressed File
Step 2: Saving the Compressed File
Step 3: Viewing the Compressed File
Auditor
Auditor Files
Auditor Event History File Storage
Retrieving Auditor Files
Auditor File Viewer
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Audit Events
Alerts and Faults
Table 1 lists Alerts and Faults that are recorded by the Auditor.
Transactions
Table 2 lists Transactions that are recorded by the Auditor.
ActiveX Bypass
Installing ActiveX
Resetting the Collaboration Server (RMX)
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System Configuration Flags
Modifying System Flags
2In the MCMS_PARAMETERS tab, the following flags can be modified:
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Manually Adding and Deleting System Flags
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Manually Adding Flags to the CS_MODULE_PARAMETERS Tab
Deleting a Flag
Auto Layout Configuration
Customizing the Default Auto Layout
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LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values
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CS_ENABLE_EPC Flag
Automatic Password Generation Flags
Enabling the Automatic Generation of Passwords
To enable the automatic generation of passwords, the following flags have to be defined:
Flags Specific to Maximum Security Environments - Ultra Secure Mode
Ultra Secure Mode Flag
Ultra Secure Mode
Enabling Ultra Secure Mode
ULTRA_SECURE_MODE System Flag
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4Click OK to close the Update Flag dialog box. 5Click OK to close the System Flags dialog box.
System Flags affected by Ultra Secure Mode
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Certificate Management
(PKI) Public Key Infrastructure
Adding Certificates to the Certificate Repository
Trusted Certificates
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Personal Certificates
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Certificate Validation
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CRL (Certificate Revocation List)
Adding a CRL
Removing a CRL
Certificate Revocation
Self-signed Certificate
Self-signed Certificate Creation
SIP TCP Keep-Alive
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Keep Alive Frequency
User and Connection Management
Managing the System Users
User Types
Disabling/Enabling Users
Renaming Users
Disabling Inactive Users
Managing the User Login Process
Implementing Strong Passwords
Implementing Password Re-Use / History Rules
Defining Password Aging
Maximum Repeating Characters
Defining Password Change Frequency
Forcing Password Change
Temporary User Lockout
User Lockout
User Login Record
Controlling User Sessions
Management Sessions per System
Sessions per User
Connection Timeout
Session Timeout
Banner Display and Customization
Non-Modifiable Banner Text
Sample 1 Banner
Sample 2 Banner
Sample 3 Banner
Sample 4 Banner
Customizing Banners
Banner Display
Login Screen Banner
Main Screen Banner
Securing an External Database
MS Active Directory Integration
Directory and Database Options
Ultra Secure Mode
Standard Security Mode
Enabling Active Directory Integration
Restoring the RealPresence Collaboration Server (RMX) 1500/2000/4000 Using the USB Port
MLPP (Multi Level Precedence and Preemption)
Enabling Precedence
SIP Message
Dial-in calls
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Configuring and Modifying Precedence Domains and DSCP Values
Monitoring Precedence Level
IEEE 802.1x Authentication
Certificate Repository
Enabling and Configuring 802.1x Authentication
System Flags
Disabling 802.1x Authentication
Ethernet Monitoring
White List Access
Enabling, Disabling and Modifying the White List
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Alternative Network Address Types (ANAT)
BFCP Over UDP AS-SIP Content
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Enabling AS-SIP Content
Internet Control Message Protocol (ICMP)
System Flag: ENABLE_ACCEPTING_ICMP_REDIRECT
System Flag: ENABLE_SENDING_ICMP_DESTINATION_UNREACHABLE
Password Encryption
Upgrade / Downgrade Guidelines
Non-hashed Passwords
All non-hashed passwords are stored encrypted as set out in Table 23-17.
Self-signed Certificate Creation
Media Encryption and Authentication
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Collaboration Server Hardware Monitoring
Viewing the Status of the Hardware Components
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HW Monitor Pane Toolbar
The following buttons appear in the tool bar of the Hardware Monitor:
Viewing the Properties of RealPresence Collaboration Server (RMX) 1500 Hardware Components
The following information is displayed:
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Viewing the Properties of RealPresence Collaboration Server (RMX) 2000 Hardware Components
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Viewing the Properties of RealPresence Collaboration Server (RMX) 4000 Hardware Components
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Diagnostic Mode (RealPresence Collaboration Server (RMX) 1500/2000/4000)
Performing Basic Mode Diagnostics
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6. The Diagnostics Summary pane is displayed at the bottom of the Hardware Monitoring pane.
Performing Advanced Mode Diagnostics
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Diagnostics Monitoring
MCU Monitor
Cards Monitor
Error Buffer
Temperature Thresholds
Collaboration Server RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties
CNTL Card Properties
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MPM+ Card Properties
MPMx Card Properties
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Appendix A
Disconnection Causes
IP Disconnection Causes
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ISDN Disconnection Causes
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Appendix B
Active Alarms
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B-8
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B-10
B-12
Appendix C
CDR Fields - Unformatted File
C-2
The Conference Summary Record
Event Records
Standard Event Record Fields
C-4
Event Types
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C-6
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C-8
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C-10
Event Specific Fields
The following tables describe the fields which are specific to each type of event.
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C-12
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C-14
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C-16
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C-18
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C-20
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C-22
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C-24
C-26
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C-28
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C-30
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C-32
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C-34
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C-36
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C-38
Disconnection Cause Values
C-40
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MGC Manager Events that are not Supported by the Collaboration Server
Appendix D
Ad Hoc Conferencing and External Database Authentication
Ad Hoc Conferencing without Authentication
Ad Hoc Conferencing with Authentication
Entry Queue Level - Conference Initiation Validation with an External Database Application
Conference Access with External Database Authentication
Conference Access Validation - All Participants (Always)
Conference Access Validation - Chairperson Only (Upon Request)
System Settings for Ad Hoc Conferencing and External Database Authentication
Ad Hoc Settings
Authentication Settings
MCU Configuration to Communicate with an External Database Application
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Appendix E
Participant Properties Advanced Channel Information
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Appendix F
Secure Communication Mode
Certificate Configuration and Management
Certificate Template Requirements
Certificate Requirements
Switching to Secure Mode
Purchasing and Installing a Certificate
Creating/Modifying System Flags
Enabling Secure Communication Mode
Alternate Management Network
Restoring Defaults
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Appendix G
Configuring Direct Connections to the Collaboration Server
Management Network (Primary)
Alternate Management Network
Configuring the Workstation
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Connecting to the Management Network
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Connecting to the Alternate Management Network
Connecting to the Collaboration Server via Modem
Procedure 1: Install the RMX Manager
Procedure 2: Configure the Modem
Procedure 3: Create a Dial-up Connection
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Procedure 4: Connect to the Collaboration Server
Appendix H
Setting the Collaboration Server for Integration Into Microsoft Environment
Overview
Conferencing Entities Presence
Multiple Networks
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Interactive Connectivity Establishment (ICE)
ICE Guidelines
Connecting to the Collaboration Server in ICE Environment
Dialing Methods
Integrating the Collaboration Server into the Microsoft Office Communications Server Environment
Setting the Matched URI Dialing Method
Configuring the Office Communications Server for Collaboration Server Systems
Setting the Trusted Host for Collaboration Server in the Office Communications Server
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Setting the Static Route for Collaboration Server in the OCS
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Configuring the Collaboration Server System
Dialing to an Entry Queue, Meeting Room or Conference Using the Matched URI Method
Setting the Numerical Dialing Method
Setting the Numerical Dialing for Collaboration Server Meeting Rooms
Optional. Removing the Collaboration Server from the Host Authorization List
Configuring the Collaboration Server as a Routable Gateway
Establishing a Voice Route to the Collaboration Server Voice Gateway
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Configuring Office Communicator Users for Enterprise Voice
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Starting a Conferencing Call from the MOC
Setting Simultaneous Numerical Dialing and Matched URI Routing
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Optional. Creating the Certificate Password File (certPassword.txt)
Supporting Remote and Federated Users in Office Communications Server ICE Environment
Creating an Active Directory Account for the Collaboration Server
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Enabling the Collaboration Server User Account for Office Communication Server
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Configuring the Polycom-Microsoft Solution
Call Admission Control (CAC)
FEC Support
Media Over TCP
Network Error Recovery
SIP Dialog Recovery
Content Sharing via Polycom CSS (Content Sharing Suite) Plug-in for Lync Clients
Configuring the Collaboration Server for Microsoft Integration
Modify the Collaboration Server Management Network Service to Include the DNS Server
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Defining a SIP Network Service in the Collaboration Server and Installing the Security Certificate
The Security Certificate
Configuring the Collaboration Server IP Network Service
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Collaboration Server System Flag Configuration
Enabling the Microsoft Environment
Setting the audio protocol for the Microsoft Client running on a single core PC
Controlling Resource Allocations for Lync Clients Using the RTV Video Protocol
H-50
HD Frame Rate Flag Settings using the RTV Video Protocol
Sharing Content via the Polycom CSS Plug-in for Lync Clients
Configuring the MCU for Content Sharing via the Polycom CSS Plug-in
Setting the System Flag
Conference Profile Settings
Monitoring the Participant connection
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Adding Presence to Conferencing Entities in the Buddy List
Enabling the Registration of the Conferencing Entities
Creating an Active Directory Account for the Conferencing Entity
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Enabling the Conferencing Entity User Account for Office Communication Server or Lync Server
Defining the Microsoft SIP Server in the IP Network Service
Enabling Registration in the Conference Profile
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Verifying the Collaboration Server Conferencing Entity Routing Name and Profile
Conferencing Entity List
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Collaboration Server Configuration for CAC Implementation
Enabling CAC Implementation
Conferencing Behavior
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Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU Conference
Configuring the Collaboration Server for Federated (ICE) Dialing
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Monitoring the Connection to the STUN and Relay Servers in the ICE Environment
Monitoring the Participant Connection in ICE Environment
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Active Alarms and Troubleshooting
Active Alarms
ICE Active Alarms
H-74
Troubleshooting
Known Issues
Polycom Solution Support
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Appendix I
Polycom Open Collaboration Network (POCN)
Collaboration With Ciscos Telepresence Interoperability Protocol (TIP)
Deployment Architectures
Single Company Model - Polycom and Cisco Infrastructure
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Company to Company Models Using a Service Provider
Model 1
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Model 2
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Call Flow
Multipoint call via Service Provider - Model 2
Administration
Gatekeepers
Standalone Polycom CMA/DMA System as a Gatekeeper
Standalone Cisco IOS Gatekeeper
Neighbored Cisco IOS and Polycom CMA/DMA Gatekeepers
Configuring the Cisco and Polycom Equipment
Cisco Equipment
Polycom Equipment
Configuring the Collaboration Server
Configuring DMA
Configuring CMA
Configuring Endpoints
Configuring Entry Queues and IVR Services
Procedure 1: Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag
Procedure 2: Configuring Collaboration Server to statically route outbound SIP calls to DMA or CUCM
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None
Video Only
Video & Content
Prefer TIP
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Procedure 6: Configuring a Meeting Room on the Collaboration Server
Procedure 7: Configuring Participant Properties for dial out calls
Collaboration with Microsoft and Cisco
Deployment Architecture
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Call Flow
Multipoint Calls using DMA
Administration
DMA
Microsoft Lync Server
CUCM
Solution Interoperability Table
TIP Layout Support & Resource Usage
Supported TIP Resolutions and Resource Allocation
Supported Resolutions
Resource Allocation
Configuring the Microsoft, Cisco and Polycom Components
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Video Only
Video & Content
Prefer TIP
Encryption
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Resolution Configuration
Endpoints
Content
Operations During Ongoing Conferences
Monitoring
CTS Participants
Lync Participants (RTV)
Known Limitations
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Appendix J
Restoring Defaults
Standard Restore
Comprehensive Restore
Restoring Factory Defaults
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USB Restore
Operations Performed Using a USB Device
Restore to Default (Normal) Security Mode
Comprehensive Restore to Factory Defaults
Performing a Comprehensive Restore to Factory Defaults
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Emergency CRL (Certificate Revocation List) Update
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Appendix K
SIP RFC Support
K-2
Appendix L
Homologation for Brazil
H.323 & SIP Protocol Flag Options
H.323 & SIP Flag Settings
Flag name: SIP_TIMERS_SET_INDEX
Flag name: H323_TIMERS_SET_INDEX
Flag name: DISABLE_DUMMY_REGISTRATION
