RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
20-28 Polycom, Inc.
7Reset the Collaboration Server:
aIn the RMX Management pane, click the Hardware Monitor button.
The Hardware Monitor pane is displayed.
bClick the Reset ( ) button.
8Install the RMX Manager. For more information see "Installing the RMX Manager” on
page20 -2.
Using an Internal Certificate Authority
If your TLS certificate was created and issued by an Internal Certificate Authority, it may not
be seen as having been issued by a trusted Certificate Authority. The RMX Manager is not
downloaded successfully and a warning is received stating that the certificate was not
issued by a trusted Certificate Authority.
To add the Internal Certificate Authority as a trusted Certificate Authority:
1Navigate to the folder where the certificate (.cer) file is saved.
2Open the certificate file.
3Click the Detail tab.
4Click the Copy to File button.