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RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide

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Main Page Table of Contents RealPresence Collaboration Server (RMX) 1500/2000/4000 Overview . . . . . 1-1 Video Protocols and Resolution Configuration for CP Conferencing . . . . . .3-1 Page Page Page Entry Queues, Ad Hoc Conferences and SIP Factories . . . . . . . . . . . . . . . . .7-1 Page Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1 Polycom Conferencing for Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . 12-1 Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1 Page Page Page Page Collaboration ServerAdministration and Utilities . . . . . . . . . . . . . . . . . . . . .21-1 Page Page Page Collaboration Server Hardware Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . .24-1 Page Page Page Appendix I - Polycom Open Collaboration Network (POCN) . . . . . . . . . . . . . I-1 Page Page RealPresence Collaboration Server (RMX) 1500/2000/4000 Overview About the RealPresence Collaboration Server (RMX) 1500/ 2000/4000 Administrators Guide Who Should Read This Guide? Prerequisites How This Guide is Organized About the Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 System Page Network Services Guidelines IP Networks ISDN Networks Card Configuration Modes Viewing the Card Configuration Mode Feature Support with MPMx Cards Only Page Workstation Requirements Page Page Conference Profiles Conferencing Modes CP Transcoding - AVC-based Conferencing Media Relay - SVC Conferencing Mixed CP and SVC Conferencing Conferencing Capabilities in the Various Conferencing Modes Page AVC Conferencing - Video Session Types Continuous Presence (CP) Conferencing Video Protocol Support in CP Conferences Video Switching (VSW) Conferencing Page Line Rates for CP and VSW AVC Conferencing Parameters Basic Conferencing Parameters Supplemental Conferencing Features TIP Support Default Profile Settings in CP Conferencing Mode This Profile is automatically assigned to the following conferencing entities: SVC-based Conferencing Page Page MCU Supported Resolutions for SVC Conferencing Default Profile Settings in SVC Only Conferencing Mode Page Mixed CP and SVC Conferencing Default Profile Settings in a Mixed CP and SVC Conferencing Mode Page Resource Capacities for Mixed CP and SVC Conferences Page Page Viewing Profiles Profiles Toolbar Modifying an Existing Profile Deleting a Conference Profile Defining New Profiles Defining AVC CP Conferencing Profiles 3Define the Profile name and, if required, the Profile - General parameters: 4Click the Advanced tab. The New Profile Advanced dialog box opens. 5Define the following parameters: Page For more information see "Gathering Phase on page 4-35. Page Page 10 Click the Video Settings tab. The New Profile - Video Settings dialog box opens. 11 Define the video display mode and layout using the following parameters: Page Page Page 13 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens. 14 Define the following parameters: Page Page The New Profile - IVR dialog box opens. 18 If required, set the following parameters: 20 Define the following parameters: Page Page Page Page Page Page Page Page 24 Define the following parameters: Defining a Video Switching Conference Profile 3Define the Profile name and, if required, the Profile - General parameters: Page H.264 High Profile Support in Video Switching Conferences Minimum Threshold Line Rate System Flags Defining SVC Conferencing Profiles Page Page 6Define the following supported parameters: Page Page All the Audio options are disabled in SVC Only Profiles. 11 Click the IVR tab. 12 If required, set the following parameters: Page Defining Mixed CP and SVC Conferencing Profiles CP Conferencing Additional Information Overlay Layouts Page Page Page Site Names Definition Page Site Names Display Position Message Overlay for Text Messaging Page Chinese Font Types Exporting and Importing Conference Profiles Exporting Conference Profiles Exporting All Conference Profiles from an MCU Exporting Selected Conference Profiles Importing Conference Profiles Page Video Protocols and Resolution Configuration for CP Conferencing Video Resolutions in AVC-based CP Conferencing Video Display with CIF, SD and HD Video Connections H.264 High Profile Support in CP Conferences CP Conferencing with H.263 4CIF H.263 4CIF Guidelines The CP Resolution Decision Matrix Page H.264 Base Profile Decision Matrix Page Page Page H.264 High Profile Decision Matrices (MPMx) H.264 Base Profile and High Profile Comparison Page Default Minimum Threshold Line Rates and Resource Usage Summary Resolution Configuration for CP Conferences Accessing the Resolution Configuration Dialog Box Modifying the Resolution Configuration in MPM or MPM+ Card Configuration Mode Maximum CP Resolution Pane Resolution Configuration Pane Sharpness / Motion Resolution Slider Panes Modifying the Resolution Configuration in MPMx Card Configuration Mode Resolution Configuration - Basic Resolution Configuration Pane Resolution Configuration - Detailed Base Profile / High Profile Resolution Slider Panes Flag Settings H.264 High Profile System Flags (Version 7.0.1 only) Minimum Frame Rate Threshold for SD Resolution Page Additional Video Resolutions in MPM+/MPMx Card Configuration Mode Microsoft RTV Video Protocol Support in CP Conferences Participant Settings Monitoring RTV Controlling Resource Allocations for Lync Clients Using RTV Video Protocol Page Threshold HD Flag Settings using the RTV Video Protocol Page Additional Conferencing Information Content Sharing H.239 Protocol People+Content SIP BFCP Content Capabilities Defining Content Sharing Parameters for a Conference Page 1In the Content Video Definition section, select the Content Settings and Protocol as follows: Content Sharing Parameters in Content Highest Common (Content Video Switching) Mode Content Settings Content Protocols Page Page Page Page Page Page Selecting a Customized Content Rate in AVC CP Conferences Page Modifying the Threshold Line Rate for HD Resolution Content Sharing Content Using Multiple Content Resolutions Mode Guidelines for Sharing Contents using multiple Content Resolutions Enabling Multiple Content Resolutions for Content Sharing Sending Content to Legacy Endpoints (AVC Only) Guidelines for Sending Content to Legacy Endpoints Page Enabling the Send Content to Legacy Endpoints Option 3In the Value field, enter the flag value for the required layout as follows: Sending Content to Legacy Endpoints in Telepresence Mode Exclusive Content Mode Guidelines Page Stopping a Content Session Content Broadcast Control Giving and Cancelling Token Ownership (AVC Participants) Managing Noisy Content Connections Content Display Flags Forcing Other Content Capabilities Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients Video Preview (AVC Only Participant s) Video Preview Guidelines Workstation Requirements Testing your Workstation Page Previewing the Participant Video Gathering Phase Gathering Phase Guidelines Gathering Phase Duration Enabling the Gathering Phase Display Auto Scan and Customized Polling in Video Layout (CP Only) Guidelines Enabling Auto Scan and Customized Polling (CP Only) Auto Scan Customized Polling Page Media Encryption Media Encryption Guidelines Mixing Encrypted and Non-encrypted Endpoints in one Conference Direct Connection to the Conference * Connection to the Entry Queue Moving from the Entry Queue to Conferences or Between Conferences * Recording Link Encryption Encryption Flag Settings Enabling Encryption in the Profile Enabling Encryption at the Participant Level Monitoring the Encryption Status Packet Loss Compensation (LPR and DBA) AVC CP Conferences Packet Loss Causes of Packet Loss Effects of Packet Loss on Conferences Lost Packet Recovery Lost Packet Recovery Guidelines Enabling Lost Packet Recovery Monitoring Lost Packet Recovery Page Network Quality Indication (AVC Endpoints) Network Quality Levels Indication Threshold Values Customizing Network Quality Icon Display Page Telepresence Mode (AVC CP) Collaboration Server Telepresence Mode Guidelines System Level Room (Participant/Endpoint) Level Automatic Detection of Immersive Telepresence (ITP) Sites Horizontal Striping Cropping Gathering Phase with ITP Room Systems Aspect ratio for standard endpoints Skins and Frames RPX and TPX Video Layouts Page Enabling Telepresence Mode Sending Content to Legacy Endpoints in Telepresence Conferences Guidelines for Sending Content to Legacy Endpoints in Telepresence Conferences Multiple Cascade Links Enabling and Using Multiple Cascade Links Page Page Creating a Link Participant Link Participant in the Dial Out RMX Participant Link in the Dial In RMX Monitoring Multiple Cascade Links Disconnection Causes Page Monitoring Telepresence Mode Monitoring Ongoing Conferences Monitoring Participant Properties Monitoring Multiple Cascade Links Disconnection Causes Lecture Mode (AVC CP Only) Enabling Lecture Mode Selecting the Conference Lecturer Page Enabling the Automatic Switching Lecture Mode Monitoring Page Restricting Content Broadcast to Lecturer Muting Participants Except the Lecturer (AVC CP Only) Enabling the Mute Participants Except Lecturer Option Audio Algorithm Support SIP Encryption Mono The Siren 22, G.719 and SirenLPR mono audio algorithms are supported at the following bit rates: Stereo Audio algorithms supported for ISDN Page Monitoring Participant Audio Properties Automatic Suppression of Noisy Endpoints (AVC Endpoints) Enabling or Disabling the Automatic Muting of Noisy Endpoints Enabling or Disabling the Automatic Muting of Noisy Endpoints at the Enabling or Disabling the Automatic Muting of Noisy Endpoints at the MCU Level Permanent Conference Enabling a Permanent Conference Closed Captions (AVC Endpoints) Closed Captions Guidelines Enabling Closed Captions Page Page Cascading Conferences Video Layout in Cascading conferences (CP) Page Flags Controlling Cascade Layouts DTMF Forwarding Play Tone Upon Cascading Link Connection Basic Cascading Basic Cascading using IP Cascaded Link Dialing Directly to a Conference Dialing to an Entry Queue Automatic Identification of the Cascading Link Basic Cascading using ISDN Cascaded Link Network Topologies Enabling H.239 Content Over ISDN Cascaded Links Gateway to Gateway Calls via ISDN Cascading Link Gateway to MCU Calls via ISDN Cascading Link MCU to MCU Calls via ISDN Cascading Link Collaboration Server Configuration Enabling ISDN Cascading Links Page Page Page Suppression of DTMF Forwarding Star Cascading Topology Master-Slave Cascading Page Page Page Page Page Cascading via Entry Queue Enabling Cascading Creating the Cascade-enabled Entry Queue Creating the Dial-out Cascaded Link Page Enabling Cascaded Conferences without Password Page Monitoring Star Cascaded Conferences Page Cascading Conferences - H.239-enabled MIH Topology MIH Cascading Levels Cascading Topologies MIH Cascading Guidelines in CP Licensing Page Video Layout in Cascading CP Conferences Page MGC to Collaboration Server Cascading Method I Depending on the dialing direction, the following procedures must be performed: Page Page Page Page Page Page Page Page Meeting Rooms Meeting Rooms List The Meeting Room List columns include: Meeting Room Toolbar & Right-click Menu The Meeting Room toolbar and right-click menus provide the following functionality: Creating a New Meeting Room Page Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues Page Defining a New Entry Queue Page Page Listing Entry Queues Modifying the EQ Properties Transit Entry Queue Setting a Transit Entry Queue IVR Provider Entry Queue (Shared Number Dialing) Call Flow Collaboration Server Configuration Using External IVR Services via the MCCF-IVR Package Configuring the Entry Queue for External IVR Services Call Flows Page SIP Factories Creating SIP Factories 4Click OK. The new SIP Factory is added to the list. SIP Registration & Presence for Entry Queues and SIP Factories Monitoring Registration Status Ad Hoc Conferencing Gateway to Polycom Distributed Media Application (DMA) 7000 Address Book Viewing the Address Book Displaying and Hiding the Group Members in the Navigation Pane Participants List Pane Information Displaying and Hiding the Address Book Adding Participants from the Address Book to Conferences Adding Individual Participants from the Address Book to Conferences Adding a Group from the Address Book to Conferences Participant Groups Managing Groups in the Address Book Managing the Address Book Adding a Participant to the Address Book Adding a New participant to the Address Book Directly 3Define the following fields: Page Page Page Substituting E.164 Number in Dial String Adding a Participant from an Ongoing Conference to the Address Book Modifying Participants in the Address Book Deleting Participants from the Address Book Copying or Moving a Participant Searching the Address Book Filtering the Address Book Filtering Address Book Data Using a Predefined Pattern Filtering Address Book Data Using a Custom Pattern Clearing the Filter Obtaining the Display Name from the Address Book Enabling and Disabling the Obtain Display Name from Address Book Feature Importing and Exporting Address Books Exporting an Address Book Importing an Address Book Upgrading and Downgrading Considerations Page Page Reservations System Resources Reservations Using the Reservation Calendar Toolbar Buttons Reservations Views Week View Page Changing the Calendar View Page Scheduling Conferences Using the Reservation Calendar Creating a New Reservation Page 4 Click the Schedule tab. 5Adjust the new reservations schedule by modifying the fields as described in Table9-3. Page Page Managing Reservations Viewing and Modifying Reservations Using the Week and Day views of the Reservations Calendar Page Adjusting the Start Times of all Reservations Deleting Reservations Searching for Reservations using Quick Search Operator Assistance & Participant Move Operator Conferences Page Defining the Components Enabling Operator Assistance Defining a Conference IVR Service with Operator Assistance Options Page Defining an Entry Queue IVR Service with Operator Assistance Options Defining a Conference Profile for an Operator Conference Page Starting an Ongoing Operator Conference 3Define the following parameters: Page Saving an Operator Conference to a Template Starting an Operator Conference from a Template Monitoring Operator Conferences and Participants Requiring Assistance Requesting Help Participant Alerts List Audible Alarms Using Audible Alarms Moving Participants Between Conferences Moving Participants Options Page Conference Templates Using Conference Templates Toolbar Buttons Creating a New Conference Template Creating a new Conference Template from Scratch Page Page Page Saving an Ongoing or AVC-based CP Operator Conference as a Template Starting an Ongoing Conference From a Template Starting an Operator Conference from a Template (AVC Conferencing) Scheduling a Reservation From a Conference Template (AVC Conferencing) Page Deleting a Conference Template Exporting and Importing Conference Templates Exporting Conference Templates Exporting All Conference Templates from an MCU Exporting Selected Conference Templates Page Importing Conference Templates Page Polycom Conferencing for Microsoft Outlook Setting up the Calendaring Solution Page bClick the OK button. Option 2 - Using an alternate Primary SMTP Mailbox bClick the OK button. Option 3 - Using modified Exchange Server settings Calendaring Guidelines Page Creating and Connecting to a Conference Creating a Conference Connecting to a Conference Collaboration Server Standalone Deployment Collaboration Server and Polycom DMA System Deployment Polycom Solution Support Page Conference and Participant Monitoring General Monitoring Monitoring AVC-based Video Switching Conferences Conference Level Monitoring Viewing the Properties of an Ongoing AVC CP and Mixed CP and SVC Conference The Conference Properties - General dialog box with the General tab opens. The following information is displayed in the General tab: 2Click the Advanced tab. The Conference Properties - Advanced dialog box opens. 3The following information is displayed in the Advanced tab: Page 5The following information is displayed: 6Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens. The following information is displayed: 7Click the Video Settings tab to list the video parameters. 8Click the Audio Settings tab to view the audio setting for the conference. 9If needed, you can enable or disable the Mute participants except lecturer setting. Page Page Viewing the Properties of an Ongoing SVC-based Conference 3Click the Advanced tab. The Conference Properties - Advanced dialog box opens. 4The following information is displayed in the Advanced tab: 5Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens. The following information is displayed: Page Page Requesting Help Request to Speak Participant Alerts List Page Participant Level Monitoring Displaying Participants Properties IP Participant Properties The following parameters are displayed for an IP participant Page The following parameters are displayed: Page 4Click on the Channel Status tab to view the status of the various channels. Page Page Page Page 6Optional for H.323 AVC-based participants. Click the Gatekeeper Status tab to view its parameters. Page Monitoring SIP BFCP Content Detecting SIP Endpoint Disconnection Monitoring ISDN/PSTN Participants Page 2Click the H.221 tab to view additional information that can help to resolve connection issues. Page 4Click the Channel Status tab to view the status of a participants channels. Monitoring Telepresence Participant Properties Recording Conferences Configuring the Collaboration Server to Enable Recording Defining the Recording Link Page Enabling the Recording Features in a Conference IVR Service Enabling the Recording in the Conference Profile Page Recording Link Encryption Recording Link Encryption Flag Setting Recording Link Settings Managing the Recording Process Recording Link Layout Using the Collaboration Server Web Client to Manage the Recording Process Using DTMF Codes to Manage the Recording Process Conference Recording with Codian IP VCR Page Users, Connections, and Notes Users User Types Administrator Administrator Read-only Listing Users Adding a New User To add a new user to the system: Deleting a User Changing a Users Password To change a users password: Disabling a User Enabling a User Renaming a User Machine Account Monitoring Active Directory Connections Viewing the Connections List Notes Using Notes Page Network Services IP Network Services Alternative Network Address Types (ANAT) Management Network (Primary) Default IP Service (Conferencing Service) Modifying the Management Network 3Modify the following fields: Page 4Click the Routers tab. 5Modify the following fields: Page Page 9 View or modify the following fields: 10 Click the Security tab. 11 Modify the following fields: Modifying the Default IP Network Service Page Page Page 6Click the Gatekeeper tab. 7 Modify the following fields: Page Page Page Page Page Page 14 Click the Security tab. 15 Modify the following fields: Page Page The V35 Gateway dialog box is displayed. 19 Modify the following fields: 20 Click the OK button. Ethernet Settings The Ethernet Settings dialog box opens. 2Modify the following field: 3Click the OK button. IP Network Monitoring 3Click the H.323 tab. The H.323 tab displays the following fields: 4Click the SIP Servers tab. The SIP Servers tab displays the following fields: Page Page Using IPv6 Networking Addresses for Collaboration Server Internal and External Entities Collaboration Server Internal Addresses External Entities IPv6 Guidelines LAN Redundancy Configuration Requirements Media Redundancy Page Signaling and Management Redundancy Hardware Monitor Indications Network Traffic Control SIP Proxy Failover With Polycom Distributed Media Application (DMA) 7000 RealPresence Collaboration Server (RMX) Network Port Usage Page ISDN/PSTN Network Services Adding/Modifying ISDN/PSTN Network Services Obtaining ISDN/PSTN required information Page The PRI Settings dialog box is displayed: 5Define the following parameters: Page Page Page Modifying an ISDN/PSTN Network Service Page Network Security RealPresence Collaboration Server (RMX) 1500/RealPresence Collaboration Server (RMX) 4000 RealPresence Collaboration Server (RMX) 2000 Multiple Network Services Page Page Resource Allocation and Capacity First Time Installation and Configuration Upgrading to Multiple Services Gather Network Equipment and Address Information - IP Network Services Required Information RealPresence Collaboration Server (RMX) Hardware Installation RealPresence Collaboration Server (RMX) 4000 Multiple Services Page RealPresence Collaboration Server (RMX) 2000 Multiple Services RealPresence Collaboration Server (RMX) 1500 Multiple Services Collaboration Server Configuration System Flags and License Settings IP Network Service Definition Page Page Page Page Setting a Network Service as Default Ethernet Settings Signaling Host IP Address and MCU Prefix in GK Indications Video/Voice Port Configuration and Resolution Configuration Conference Profile Page Gateway Profiles Hardware Monitor Signaling Monitor Conferencing Defining Dial Out Participants Reserving Video Resources for a Conference Monitoring Conferences Resource Report Port Gauge Indications NAT (Network Address Translation) Traversal Deployment Architectures Remote Connection Using the Internet Page FW (Firewall) NAT Keep Alive System Configuration in SBC environments SIP TCP Keep-Alive IVR Services IVR Services List IVR Services Toolbar The IVR Services toolbar provides quick access to the IVR Service definitions as follows: Adding Languages Uploading a Message File to the Collaboration Server Table17-2 lists the Message Types for each category: Defining a New Conference IVR Service Defining a New Conference IVR Service 2Define the following parameters: Page 9Select the various voice messages and options for the chairperson connection. Page Page Page Page Page Page Page Page Page Page Page Page Change to Chairperson Entry Queue IVR Service Defining a New Entry Queue IVR Service Page Page Page Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service Page Modifying the Conference or Entry Queue IVR Service Properties Replacing the Music File Adding a Music File Creating Audio Prompts and Video Slides Recording an Audio Message Page Page Creating a Welcome Video Slide Inviting Participants using DTMF Invite Call Flow Entering Additional DTMF Codes Error Handling Enabling the Invite Participants using DTMF Option Page Page Disabling the Invite Participant Option External IVR Service Control IVR Services Support with TIP Protocol Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: Page Page Volume Control of IVR Messages, Roll Call and Music IVR Services in TIP-Enabled Conferences Page The Call Detail Record (CDR) Utility The CDR File CDR File Formats Page Multi-Part CDR Files CDR File Contents Viewing, Retrieving and Archiving Conference Information Viewing the Conference Records Multi-part CDR File display Refreshing the CDR List Retrieving and Archiving Conference CDR Records Gateway Calls Gateway Functionality Call Flows IP Participants Direct Dialing Page Page Gateway IVR Direct IP Dialing Dial-out Calls Dial-in Calls Enabling or Disabling Direct IP Dialing ISDN Participants Gateway IVR Direct Dial-in to Endpoints or DMA VMR using Automatically Generated Destination Numbers Interoperability with CMA Gateway Redial or Redialing Gateway Calls Redial on Wrong Number Wrong Destination Number Wrong Destination Number Time-out Disconnect on Busy Disconnect on No Answer Disconnect on Wrong Number New IVR Messages Configuring the Gateway Components on the Collaboration Server Defining the IVR Service for Gateway Calls Page Page Defining the Conference Profile for Gateway Calls Defining the Gateway Profile 3 Define the following parameters: Page System Configuration Displaying the Connection Information Enabling PSTN dial-in using GK prefix Monitoring Ongoing Gateway Sessions Connection Indications Gateway Session Parameters Connected Participant Parameters Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room Page Dialing to Polycom DMA 7000 Calling a DMA Direct with Automatically Generated Destination Dial Strings Calling the DMA via Gateway IVR Manual Dial String Entry Automatic Dial String Generation PSTN Dial-in Using GK Prefix Deploying a Polycom RMX Serial Gateway S4GW Page RMX Manager Application Accessing the RMX Manager Directly Installing the RMX Manager Page Starting the RMX Manager Application Connecting to the MCU Page Page RMX Manager Main Screen MCUs Pane Page Conferences Pane Collaboration Server Management List Pane Status Bar Address Book Conference Templates Adding MCUs to the MCUs List Starting a Conference Starting a Conference from the Conferences Pane Starting a Reservation Starting an Ongoing Conference or Reservation From a Template Monitoring Conferences Grouping the Participants by MCU Start Monitoring/Stop Monitoring Modifying the MCU Properties Disconnecting an MCU Removing an MCU from the MCUs Pane Changing the RMX Manager Language Import/Export RMX Manager Configuration Page Installing RMX Manager for Secure Communication Mode Page Page Page Using an Internal Certificate Authority Page Page Collaboration ServerAdministration and Utilities System and Participant Alerts System Alerts Participant Alerts RMX Time Altering the clock 2View or modify the following fields: Resource Management The RealPresence Collaboration Server (RMX)1500 supports one card type: MPMx. Resource Capacity Page Resource Capacity Modes Resource Usage SVC Conferencing AVC Conferencing - Continuous Presence Page Page Video/Voice Port Configuration Flexible Resource Capacity Mode Fixed Resource Capacity Configuring the Video/Voice Resources in MPM Mode Configuring the Video/Voice Resources in MPM+ and MPMx Mode Flexible Resource Capacity Fixed Resource Capacity (for AVC-based Conferencing) Page Page Forcing Video Resource Allocation to CIF Resolution Resource Report Displaying the Resource Report Resource Report Display in Flexible Resource Capacity Mode Resource Report in Fixed Resource Capacity Mode (AVC-based Conferencing) Resource Report Display for Mixed AVC/SVC Mode Conferencing Page ISDN/PSTN MCU Resource Management by RealPresence Resource Manager (XMA), Polycom CMA and Polycom DMA Port Usage Threshold Setting the Port Usage Threshold SIP Dial-in Busy Notification Port Usage Gauges Port Gauges in Flexible/Fixed Capacity Modes System Information Page SNMP (Simple Network Management Protocol) MIBs (Management Information Base) Traps MIB Files Private MIBs Support for MIB-II Sections The following table details the MIB-II sections that are supported: The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it. H.341-MIB (H.341 H.323) Unified MIB Page 21-34 Traps Figure 1 An Example of a ColdStart Trap Figure 2 An Example of an Authentication Failure Trap Status Trap RMX MIB entities that do not generate traps. Page Defining the SNMP Parameters in the Collaboration Server Page 10 Define the following parameters: 11 Click the Add button to add a new Manager terminal. 12 Define the following parameters: Page Page 15 Define the following parameters: Hot Backup Page Enabling Hot Backup Using Hot Backup Triggers Configuring the Hot Backup Triggers Page Modifications to the Master MCU Requiring System Reset Audible Alarms Using Audible Alarms Audible Alarm Permissions Stop Repeating Message Configuring the Audible Alarms User Customization Replacing the Audible Alarm File Page Multilingual Setting Customizing the Multilingual Setting Banner Display and Customization Non-Modifiable Banner Text Sample 1 Banner Sample 2 Banner Sample 3 Banner Sample 4 Banner Customizing Banners 2Customize the banners by modifying the following fields: 3Click the OK button. Banner Display Login Screen Banner Main Screen Banner Software Management Backup and Restore Guidelines Using Software Management Ping Collaboration Server Using Ping Notification Settings Logger Diagnostic Files Page Page Information Collector Standard Security Mode Ultra Secure Mode Network Intrusion Detection System (NIDS) Using the Information Collector Step 1: Creating the Information Collector Compressed File Step 2: Saving the Compressed File Step 3: Viewing the Compressed File Auditor Auditor Files Auditor Event History File Storage Retrieving Auditor Files Auditor File Viewer Page Page Audit Events Alerts and Faults Table 1 lists Alerts and Faults that are recorded by the Auditor. Transactions Table 2 lists Transactions that are recorded by the Auditor. ActiveX Bypass Installing ActiveX Resetting the Collaboration Server (RMX) Page System Configuration Flags Modifying System Flags 2In the MCMS_PARAMETERS tab, the following flags can be modified: Page Page Page Page Page Page Page Page Page Page Manually Adding and Deleting System Flags Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Manually Adding Flags to the CS_MODULE_PARAMETERS Tab Deleting a Flag Auto Layout Configuration Customizing the Default Auto Layout Page Page LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Page CS_ENABLE_EPC Flag Automatic Password Generation Flags Enabling the Automatic Generation of Passwords To enable the automatic generation of passwords, the following flags have to be defined: Flags Specific to Maximum Security Environments - Ultra Secure Mode Ultra Secure Mode Flag Ultra Secure Mode Enabling Ultra Secure Mode ULTRA_SECURE_MODE System Flag Page 4Click OK to close the Update Flag dialog box. 5Click OK to close the System Flags dialog box. System Flags affected by Ultra Secure Mode Page Certificate Management (PKI) Public Key Infrastructure Adding Certificates to the Certificate Repository Trusted Certificates Page Personal Certificates Page Certificate Validation Page CRL (Certificate Revocation List) Adding a CRL Removing a CRL Certificate Revocation Self-signed Certificate Self-signed Certificate Creation SIP TCP Keep-Alive Page Keep Alive Frequency User and Connection Management Managing the System Users User Types Disabling/Enabling Users Renaming Users Disabling Inactive Users Managing the User Login Process Implementing Strong Passwords Implementing Password Re-Use / History Rules Defining Password Aging Maximum Repeating Characters Defining Password Change Frequency Forcing Password Change Temporary User Lockout User Lockout User Login Record Controlling User Sessions Management Sessions per System Sessions per User Connection Timeout Session Timeout Banner Display and Customization Non-Modifiable Banner Text Sample 1 Banner Sample 2 Banner Sample 3 Banner Sample 4 Banner Customizing Banners Banner Display Login Screen Banner Main Screen Banner Securing an External Database MS Active Directory Integration Directory and Database Options Ultra Secure Mode Standard Security Mode Enabling Active Directory Integration Restoring the RealPresence Collaboration Server (RMX) 1500/2000/4000 Using the USB Port MLPP (Multi Level Precedence and Preemption) Enabling Precedence SIP Message Dial-in calls Page Page Page Configuring and Modifying Precedence Domains and DSCP Values Monitoring Precedence Level IEEE 802.1x Authentication Certificate Repository Enabling and Configuring 802.1x Authentication System Flags Disabling 802.1x Authentication Ethernet Monitoring White List Access Enabling, Disabling and Modifying the White List Page Alternative Network Address Types (ANAT) BFCP Over UDP AS-SIP Content Page Enabling AS-SIP Content Internet Control Message Protocol (ICMP) System Flag: ENABLE_ACCEPTING_ICMP_REDIRECT System Flag: ENABLE_SENDING_ICMP_DESTINATION_UNREACHABLE Password Encryption Upgrade / Downgrade Guidelines Non-hashed Passwords All non-hashed passwords are stored encrypted as set out in Table 23-17. Self-signed Certificate Creation Media Encryption and Authentication Page Collaboration Server Hardware Monitoring Viewing the Status of the Hardware Components Page HW Monitor Pane Toolbar The following buttons appear in the tool bar of the Hardware Monitor: Viewing the Properties of RealPresence Collaboration Server (RMX) 1500 Hardware Components The following information is displayed: Page Page Page Page Page Viewing the Properties of RealPresence Collaboration Server (RMX) 2000 Hardware Components Page Page Page Page Page Viewing the Properties of RealPresence Collaboration Server (RMX) 4000 Hardware Components Page Page Page Page Page Diagnostic Mode (RealPresence Collaboration Server (RMX) 1500/2000/4000) Performing Basic Mode Diagnostics Page Page Page 6. The Diagnostics Summary pane is displayed at the bottom of the Hardware Monitoring pane. Performing Advanced Mode Diagnostics Page Page Page Diagnostics Monitoring MCU Monitor Cards Monitor Error Buffer Temperature Thresholds Collaboration Server RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties CNTL Card Properties Page MPM+ Card Properties MPMx Card Properties Page Appendix A Disconnection Causes IP Disconnection Causes Page Page Page Page Page ISDN Disconnection Causes Page Page Page Page Page Appendix B Active Alarms Page Page Page Page B-8 Page B-10 B-12 Appendix C CDR Fields - Unformatted File C-2 The Conference Summary Record Event Records Standard Event Record Fields C-4 Event Types Page C-6 Page C-8 Page C-10 Event Specific Fields The following tables describe the fields which are specific to each type of event. Page C-12 Page C-14 Page C-16 Page C-18 Page C-20 Page C-22 Page C-24 C-26 Page C-28 Page C-30 Page C-32 Page C-34 Page C-36 Page C-38 Disconnection Cause Values C-40 Page MGC Manager Events that are not Supported by the Collaboration Server Appendix D Ad Hoc Conferencing and External Database Authentication Ad Hoc Conferencing without Authentication Ad Hoc Conferencing with Authentication Entry Queue Level - Conference Initiation Validation with an External Database Application Conference Access with External Database Authentication Conference Access Validation - All Participants (Always) Conference Access Validation - Chairperson Only (Upon Request) System Settings for Ad Hoc Conferencing and External Database Authentication Ad Hoc Settings Authentication Settings MCU Configuration to Communicate with an External Database Application Page Appendix E Participant Properties Advanced Channel Information Page Page Page Appendix F Secure Communication Mode Certificate Configuration and Management Certificate Template Requirements Certificate Requirements Switching to Secure Mode Purchasing and Installing a Certificate Creating/Modifying System Flags Enabling Secure Communication Mode Alternate Management Network Restoring Defaults Page Appendix G Configuring Direct Connections to the Collaboration Server Management Network (Primary) Alternate Management Network Configuring the Workstation Page Connecting to the Management Network Page Connecting to the Alternate Management Network Connecting to the Collaboration Server via Modem Procedure 1: Install the RMX Manager Procedure 2: Configure the Modem Procedure 3: Create a Dial-up Connection Page Page Page Procedure 4: Connect to the Collaboration Server Appendix H Setting the Collaboration Server for Integration Into Microsoft Environment Overview Conferencing Entities Presence Multiple Networks Page Interactive Connectivity Establishment (ICE) ICE Guidelines Connecting to the Collaboration Server in ICE Environment Dialing Methods Integrating the Collaboration Server into the Microsoft Office Communications Server Environment Setting the Matched URI Dialing Method Configuring the Office Communications Server for Collaboration Server Systems Setting the Trusted Host for Collaboration Server in the Office Communications Server Page Setting the Static Route for Collaboration Server in the OCS Page Page Configuring the Collaboration Server System Dialing to an Entry Queue, Meeting Room or Conference Using the Matched URI Method Setting the Numerical Dialing Method Setting the Numerical Dialing for Collaboration Server Meeting Rooms Optional. Removing the Collaboration Server from the Host Authorization List Configuring the Collaboration Server as a Routable Gateway Establishing a Voice Route to the Collaboration Server Voice Gateway Page Page Configuring Office Communicator Users for Enterprise Voice Page Page Page Starting a Conferencing Call from the MOC Setting Simultaneous Numerical Dialing and Matched URI Routing Page Page Page Page Page Page Page Optional. Creating the Certificate Password File (certPassword.txt) Supporting Remote and Federated Users in Office Communications Server ICE Environment Creating an Active Directory Account for the Collaboration Server Page Enabling the Collaboration Server User Account for Office Communication Server Page Configuring the Polycom-Microsoft Solution Call Admission Control (CAC) FEC Support Media Over TCP Network Error Recovery SIP Dialog Recovery Content Sharing via Polycom CSS (Content Sharing Suite) Plug-in for Lync Clients Configuring the Collaboration Server for Microsoft Integration Modify the Collaboration Server Management Network Service to Include the DNS Server Page Defining a SIP Network Service in the Collaboration Server and Installing the Security Certificate The Security Certificate Configuring the Collaboration Server IP Network Service Page Page Page Page Page Page Page Collaboration Server System Flag Configuration Enabling the Microsoft Environment Setting the audio protocol for the Microsoft Client running on a single core PC Controlling Resource Allocations for Lync Clients Using the RTV Video Protocol H-50 HD Frame Rate Flag Settings using the RTV Video Protocol Sharing Content via the Polycom CSS Plug-in for Lync Clients Configuring the MCU for Content Sharing via the Polycom CSS Plug-in Setting the System Flag Conference Profile Settings Monitoring the Participant connection Page Adding Presence to Conferencing Entities in the Buddy List Enabling the Registration of the Conferencing Entities Creating an Active Directory Account for the Conferencing Entity Page Enabling the Conferencing Entity User Account for Office Communication Server or Lync Server Defining the Microsoft SIP Server in the IP Network Service Enabling Registration in the Conference Profile Page Verifying the Collaboration Server Conferencing Entity Routing Name and Profile Conferencing Entity List Page Page Collaboration Server Configuration for CAC Implementation Enabling CAC Implementation Conferencing Behavior Page Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU Conference Configuring the Collaboration Server for Federated (ICE) Dialing Page Monitoring the Connection to the STUN and Relay Servers in the ICE Environment Monitoring the Participant Connection in ICE Environment Page Page Active Alarms and Troubleshooting Active Alarms ICE Active Alarms H-74 Troubleshooting Known Issues Polycom Solution Support Page Appendix I Polycom Open Collaboration Network (POCN) Collaboration With Ciscos Telepresence Interoperability Protocol (TIP) Deployment Architectures Single Company Model - Polycom and Cisco Infrastructure Page I-4 Page Page Page Company to Company Models Using a Service Provider Model 1 Page Model 2 Page Call Flow Multipoint call via Service Provider - Model 2 Administration Gatekeepers Standalone Polycom CMA/DMA System as a Gatekeeper Standalone Cisco IOS Gatekeeper Neighbored Cisco IOS and Polycom CMA/DMA Gatekeepers Configuring the Cisco and Polycom Equipment Cisco Equipment Polycom Equipment Configuring the Collaboration Server Configuring DMA Configuring CMA Configuring Endpoints Configuring Entry Queues and IVR Services Procedure 1: Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag Procedure 2: Configuring Collaboration Server to statically route outbound SIP calls to DMA or CUCM Page Page Page None Video Only Video & Content Prefer TIP Page Procedure 6: Configuring a Meeting Room on the Collaboration Server Procedure 7: Configuring Participant Properties for dial out calls Collaboration with Microsoft and Cisco Deployment Architecture Page Page Call Flow Multipoint Calls using DMA Administration DMA Microsoft Lync Server CUCM Solution Interoperability Table TIP Layout Support & Resource Usage Supported TIP Resolutions and Resource Allocation Supported Resolutions Resource Allocation Configuring the Microsoft, Cisco and Polycom Components Page Page Page Page None Video Only Video & Content Prefer TIP Encryption Page Page Resolution Configuration Endpoints Content Operations During Ongoing Conferences Monitoring CTS Participants Lync Participants (RTV) Known Limitations Page Page Appendix J Restoring Defaults Standard Restore Comprehensive Restore Restoring Factory Defaults Page USB Restore Operations Performed Using a USB Device Restore to Default (Normal) Security Mode Comprehensive Restore to Factory Defaults Performing a Comprehensive Restore to Factory Defaults Page Page Page Page Page Page Emergency CRL (Certificate Revocation List) Update Page Page Page Page Page Appendix K SIP RFC Support K-2 Appendix L Homologation for Brazil H.323 & SIP Protocol Flag Options H.323 & SIP Flag Settings Flag name: SIP_TIMERS_SET_INDEX Flag name: H323_TIMERS_SET_INDEX Flag name: DISABLE_DUMMY_REGISTRATION

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