RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
19-14 Polycom, Inc.
Configuring the Gateway Components on the Collaboration Server
To enable gateway calls in the Collaboration Server, the following components have to be
configured:
•Conference IVR Service to be used with the Conference Profile assigned to the Gateway
Profile. The IVR Services are used for Gateway IVR connections.
•Conference Profile that includes the IVR Service for the Gateway Session and the settings
to automatically terminate the Gateway Session when one participant is still connected
or when no participants are connected
•Gateway Profile for call routing.

Defining the IVR Service for Gateway Calls

The system is shipped with a default Conference IVR Services for gateway calls named GW
IVR Service that enables you to run gateway calls without defining a new Conference IVR
Service. This IVR Service includes the following settings:
•Welcome slide and message - disabled
•Conference and Chairperson Passwords - disabled
•General Messages - all messages including the gateway messages and dial tones are
selected
•Roll Call - disabled
•Video Services - Click&View - enabled
•Video Services - Video Welcome Slide - Default_GW_Welcom_Slide
•Operator Assistance - disabled
You can define a new Conference IVR Service to be used for gateway calls. This Conference
IVR Service will be assigned to the appropriate Gateway Profile.
To define a new Conference IVR Service for gateway calls:
1In the RMX Management pane, expand the Rarely Used list and click the IVR Services
() entry.
The list pane displays the Conference IVR Services list.
2On the IVR Services toolbar, click the New Conference IVR Service () button.
The New Conference IVR Service - Global dialog box opens.
3In the Conference IVR Service Name field, enter a name that will identify this service as a
gateway IVR service.
4Define the IVR Service Global parameters (it is recommended to use the system
defaults). For more details, see RealPresence Collaboration Server 800s Administrator’s
Guide, "Conference IVR Service Properties - Global Parameters” on page17-7.
5When defining a gateway IVR Service, the following options should remain disabled:
—Welcome Messages (in the Conference IVR Service - Welcome dialog box).
—Chairperson Messages (in the Conference IVR Service - Conference Chairperson dialog
box).
—Password Messages (in the Conference IVR Service - Conference Password dialog box)
6Click the General tab.