Polycom DOC2231A Connecting to a Conference/Entry Queue, Dialing-in to a Conference/Entry Queue

Chapter 5 - Basic Operations

Connecting to a Conference/Entry Queue

Defined dial-in participants can connect to any conference by dialing the conference dialing string (ISDN, H.323 or SIP). The MCU identifies their CLI or IP address (as defined in the participant properties) and routes them to the appropriate conference. Dial-out participants must be defined in the conference.

Undefined participants can connect directly to conferences defined as Meet Me per Conference or Meeting Room by dialing its dial-in string. If required, the participants enter the conference password before joining the conference.

Undefined participants can also connect to a single-dial Entry Queue to access conferences. The dialing methods are the same as for the conference. Once participants connect to the Entry Queue, they are routed to their conference according to the conference numeric ID or password that they enter.

In the default templates, just the Audio Only template is defined with Entry Queue Access. To create a new video conference with Entry Queue Access, see Chapter 7, “Creating an On Going Video Conference” on page 7-6.

Dialing-in to a Conference/Entry Queue

Undefined dial-in participants can access the conference using the following methods:

ISDN/PSTN Participants

Audio Only and ISDN Video participants dial the conference/Entry Queue ISDN dial-in number, as assigned to the conference by the operator or automatically by the MCU. The dial-in number can be viewed in the MGC Manager Status pane.

H.323 Participants

When a gatekeeper is present, H.323 participants dial: the [IP Network Service Prefix] and [conference/Entry Queue Numeric ID or name] for example, if the Network Service prefix is 925 and the Conference Numeric ID is 1222, participants will dial 9251222. If participants dial only the Network Service Prefix, or if the wrong numeric ID is dialed, participants will be automatically routed to the default Entry Queue if one is defined. For more information about the IP Network Service Prefix, see Chapter 3.

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