Polycom SIP 3.0.2 manual Status Menu, Log Files

Administrator’s Guide SoundPoint IP / SoundStation IP

Blinking Time

If the phone has not been able to contact the SNTP server or if one has not been configured, the date/time display will flash until this is fixed. If an SNTP is not available, the data/time display can be turned off so that the flashing display is not a distraction.

Status Menu

Debugging of single phone may be possible through an examination of the phone’s status menu. Press Menu, select Status, and then press the Select soft key.

Under the Platform selection, you can get details on the phone’s serial number or MAC address, the current IP address, the bootROM version, the application version, the name of the configuration files in use, and the address of the boot server.

In the Network menu, the phone will provide information about TCP/IP setting, Ethernet port speed, connectivity status of the PC port, and statistics on packets sent and received since last boot. This would also be a good place to look and see how long it’s been since the phone rebooted. The Call Statistics screen shows packets sent and received on the last call.

The Lines menu will give you details about the status of each line that has been configured on the phone.

Finally, the Diagnostics menu offers a series of hardware tests to verify correct operation of the microphone, speaker, handset, and third party headset, if present. It will also let you test that each of the keys on the phone is working, and it will display the function that has been assigned to each of the keys in the configuration. This is also where you can test the LCD for faulty pixels.

In addition to the hardware tests, the Diagnostics menu has a series of real-time graphs for CPU, network and memory utilization that can be helpful in diagnosing performance issues.

Log Files

SoundPoint IP and SoundStation IP phones will log various events to files stored in the flash file system and will periodically upload these log files to the boot server. The files are stored in the phone’s home directory or a user-configurable directory.

There is one log file for the bootROM and one for the application. When a phone uploads its log files, they are saved on the boot server with the MAC address of the phone prepended to the file name. For example, 00f4f200360b-boot.logand 00f4f200360b-app.logare the files associated with

5 - 4