Reading an Application Log | Polycom SIP 3.0.2 specification

Administrator’s Guide SoundPoint IP / SoundStation IP

Reading an Application Log

The following figure shows a portion of an application log file:

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Polycom SIP 3.0.2 manual Reading an Application Log, Following figure shows a portion of an application log file

Contents

SIP Disclaimer Copyright Notice About This Guide Administrator’s Guide SoundPoint IP / SoundStation IP Contents Administrator’s Guide SoundPoint IP / SoundStation IP Troubleshooting Your SoundPoint IP / SoundStation IP Phones Viii Contents Administrator’s Guide SoundPoint IP / SoundStation IP IP 320/330 IP 550/560 IP 600/601 SoundPoint IP Desktop PhonesSoundStation IP Conference Phone SoundPoint IP Desktop Phones SoundPoint IP SoundPoint IP 550/560 SoundStation IP Conference Phone SoundPoint IP 600/601 Key Features of Your SoundPoint IP / SoundStation IP Phones Currently supported conference phone is SoundStation IP SoundPoint IP 600 Overview Where SoundPoint IP / SoundStation IP Phones Fit SoundPoint IP / SoundStation IP Phones on BootROM Session Initiation Protocol Application Architecture Application Configuration Master Configuration Files Application Configuration Files Application Configuration Files Resource Files Available Features Ring tones Synthesized tones Contact directories Overview Microsoft Live Communications Server Overview Administrator’s Guide SoundPoint IP / SoundStation IP Setting up Your System Configured in your network Setting Up the Network Dhcp or Manual TCP/IP Setup For more information on Dhcp options, go to Supported Provisioning Protocols FTP Tftp Http Https Certificate Authority List on page C-1 Modifying the Network ConfigurationMain Menu Dhcp Menu Server Menu Ethernet Menu Syslog Menu EM Power Name Possible Values Description Dhcp ClientDhcp Menu Phone IP Address Menu Possible Name Values Description Menu Name Possible Values Description Or later. Passive FTP is still supported Password these characters if they are correctly escaped Using the method specified in RFCPassword, this will be ignored This will be ignored Ethernet menu CDP Setting Up the Boot Server TLS=3 Information, contact your Certified Polycom Reseller Create account and home directoryEach phone may open multiple connections to the server MAC-address.cfg These permissions, but will not be able to upload files Read-onlyMaintain the same folder hierarchy Distribution zip file contains Deploying Phones From the Boot Server To deploy phones from the boot server SIP/ on page A-10 Configuration on page A-4PhoneMACaddress.cfg Configuration files used by the boot server are logged Upgrading SIP ApplicationPermitted You can now instruct your users to start making calls Supporting SoundPoint IP and SoundStation IP Phones Supporting SoundPoint IP 300 and 500 Phones APPFILEPATH=sip.ld Earlier releases from the boot server Phone1212.cfg, sip212.cfg Configuring SoundPoint IP / SoundStation IP Phones Locally Setting Up Basic FeaturesThis chapter also provides instructions on Administrator’s Guide SoundPoint IP / SoundStation IP Call Log Call TimerCall Waiting Calling Party Identification Called Party IdentificationMissed Call Notification Context Sensitive Volume Control Central boot serverConnected Party Identification Customizable Audio Sound Effects Message Waiting Indication Distinctive Incoming Call Treatment Distinctive Ringing Distinctive Call WaitingAddress-directory Xml Local Do Not Disturb Handset, Headset, and Speakerphone Local Contact Directory Ory.xml DirectXml LnDoe/ln FnJohn/fn Ct1001/ct Sd1/sd Rt1/rt Ad0/ad LnSmith/ln FnBill/fn Ct1003/ct Sd3/sd Rt3/rt Ad0/adDirectory Element Permitted Values Interpretation Local Digit Map Auto-reject Soft Key Activated User Interface Microphone MuteSpeed Dial Boot server Ethernet Time and Date Display Ethernet Switch Idle Display Animation Graphic Display Backgrounds Which background appear on their phone Call Hold Automatic Off-Hook Call PlacementBg.gf.gray.3.name=polycom.bmp Call Transfer Local / Centralized Conferencing Manage Conferences Call Forward Directed Call Pick-Up Group Call Pick-Up Call Park/Retrieve Setting Up Advanced FeaturesLast Call Return Configurable Feature Keys Feature Key Layouts on page C-10 Multiple Line Keys per Registration Multiple Call Appearances Shared Call Appearances Bridged Line Appearance Refer to Bridged Line Appearance Signaling on page B-10 Busy Lamp Field Customizable Fonts and Indicators Central bootInstant Messaging Attendant.uri Multilingual User Interface Synthesized Call Progress Tones Downloadable FontsMicrobrowser Real-Time Transport Protocol Ports Network Address Translation Corporate Directory This section contains the following information Persistency Corporate Directory Ldap Attributes Recording and Playback of Audio Calls Voice Mail Integration Multiple Registrations IP 4000 supports a single registration Automatic Call Distribution Server Redundancy Depends on support from a SIP server For Outgoing Calls Invite Fallback Phone Configuration Reg.1.server.1.address=voipserver.serviceprovider.com Phone Operation for Registration Boot server Address-directory PresenceMicrosoft Live Communications Server 2005 Integration Masking, the automatic behavior Configuration File Examples Refer to Roaming Buddies roamingbuddies/ on page A-104 Refer to Roaming Privacy roamingprivacy/ on page A-104 Set reg.x.auth.password to the LCS password Save the modified phone1.cfg configuration fileSet the reg.x.server.y.address to the LCS server name Setting Up Audio Features Low-Delay Audio Packet Transmission Jitter Buffer and Packet Error Concealment Voice Activity Detection Dtmf Tone Generation Acoustic Echo CancellationDtmf Event RTP Payload Following table summarizes the phone’s audio codec support Audio CodecsEffective IP Type-of-Service Background Noise SuppressionComfort Noise Fill Automatic Gain Control Voice Quality Monitoring Ieee 802.1p/Q600, 601, and 650 and the SoundStation IP Setting Up Security Features Local User and Administrator Privilege Levels Configuration changes can performed locally Incoming Signaling ValidationCustom Certificates Configuration File Encryption Configuring SoundPoint IP / SoundStation IP Phones LocallyDevice.cfg Passwords Troubleshooting Your SoundPoint IP / SoundStation IP Phones Error Messages BootROM Error Messages Application Error Messages Status Menu Log Files Application Logging Options Scheduled Logging Reading a Boot Log Following figure shows a portion of a boot log file Reading an Application Log Following figure shows a portion of an application log file Power and Startup Symptom Problem Corrective Action Controls Access to Screens and Systems Calling Displays Phone on page C-9 Audio Upgrading Configuration Files Master Configuration Files Configuration Files Application Configuration CONFIGFILES=phone1MACADDRESS.cfg, sip.cfg MISCFILES= Configuration Files This configuration attribute is defined as follows Protocol volpProtResource res Microbrowser mb This attribute includes If voIpProt.server.x.address is a VoIpProt.server.x.transport is set toIf voIpProt.server.x.transport is set to If voIpProt.server.x.address is an IP VoIpProt.server.x.address is an IP VoIpProt.SIP.lcs Parameter if set to 1 when the parameter To 1 default is Permitted Attribute Values Default Interpretation This attribute also includes Reg.x.auth.optimizedInFailover takes Outbound Proxy outboundProxy Due to the additional signaling required Alert Information alertInfoRequest Validation requestValidation May have a negative performance impact Attribute Permitted Default Interpretation Values Conference Setup conferenceSpecial Events specialEvent Dialplan.applyToCallListDial Dial Plan dialplanConsidered a dial from directory This attributes also includes Digit Map digitmap Routing routing Attribute Permitted Values Default Interpretation Server server Emergency emergency Localization lcl Server serverEmergency emergency Multilingual ml Date and Time datetime Attribute Permitted Values Interpretation Lcl.ml.lang.menu.1Lcl.ml.lang.menu.2 Lcl.ml.lang.menu.3 Lcl.datetime.date.longFormat Lcl.datetime.date.dateTop +FF00 U+FFFF User Preferences up Permitted Attribute Values Interpretation Tones tones Dual Tone Multi-Frequency Dtmf Chord-Sets chordOnIntensity, it will be replaced with OnIntensity value Only be enabled when tone.dtmf.viaRtp is Disabled Be enabled when tone.dtmf.viaRtp is Sampled Audio for Sound Effects saf Ringer, or misc Sound Effects se Following table, x is the sampled audio file numberWave file format Tftp//host/pathnamefilename, for example Patterns pat Ring type rt Instruction Meaning Example Call Progress Patterns Miscellaneous PatternsCall progress Use within phone Pattern number Ringer Patterns Ringer pattern number Default descriptionCall progress Pattern number Use within phone Miscellaneous Patterns Miscellaneous Pattern number Use within phone Sequential Patterns on page A-31 Voice Settings voice Following voice codecs are supported These codecs includeCodec Preferences codecPref Codec Profiles audioProfile Codec Preferences codecPref Codec Profiles audioProfile Attribute Default Attribute Default Attribute Default Acoustic Echo Cancellation aec Acoustic Echo Suppression aes Background Noise Suppression ns Feature Attribute Default Transmit Equalization txEq Voice Activity Detection vad If voice.vadEnable is set to 0, add attribute line Central Report Collector collector Alert Reports alert WhenNable.periodic is set 1, since Periodic reports are sent throughout RTCP-XR rtcpxr Quality of Service QOS Ethernet Ieee 802.1p/Q ethernet IP TOS IPRTP RTP Call Control callControl Other other Call Control callControl RTP rtp Call Control callControl RTP rtp Basic TCP/IP Tcpip Qos.ip.callControl… Attribute Permitted Default Values Permitted Attribute Values Default Interpretation If fixedDayEnable is set to Start.dayOfWeekStart.date is ignored Stop.dayOfWeek Must be enabled for this to work RTP rtpTcpIpApp.port.rtp.filterByIp TcpIpApp.port.rtp.filterByPort Web Server httpd Default value is usedValue that is out of range, Call Handling Configuration call Configuration cfg Reg.x.callsPerLineKey. Refer to Registration If call.stickyAutoLineSeize is set to 1, this SoundPoint IP 330/320 only Shared Calls shared Hold, Local Reminder hold/localReminderServers Directory dir Local Directory local Corporate Directory corp Platform, this value is internally Replaced by 2X the value Corporate Directory corp Used for display purposes only Presence pres Dir.corp.viewPersistence SoundPoint IP 320, 330, 430, 500 Fonts fontSoundPoint IP 550, 600, 601, IP330 font IP330 IP400 font IP400 Keys key Following table lists the functions that are available Backgrounds bgFunctions Following indicators are used by the phone Indicators indBitmaps bitmap Platform IP300/, IP 330/, IP400 Attribute Permitted Interpretation Values LEDs led Following table, x is the LED number Event Logging log Level Interpretation Two types of logging are supported Three formats are available for the event timestampType Example Log.render.level maps to You do not change this value Support append mode unless Server is set up for thisUploaded if no new events have Been logged since the last upload Encryption encryption Password Lengths pwd/length Security sec License license Provisioning prov RAM Disk ramdiskYou do not change these Platform Request request Delay delayValue Feature feature Resource res Finder finder Quotas quotas Is internally replaced by 2X the value Internally replaced by 2X the value Miscellaneous XML errors can occur on Microbrowser mbSoundPoint IP 430, 501, 550, 560, 600 650 and SoundStation IP 4000 phones If mb.main.idleTimeout Function is selected Detrimental effect on performance of the phone Registration reg Per-Phone ConfigurationParameters include Permitted Attribute Values Default Interpretation Is non-Null, all of the reg.x.server.y.xxx Parameters will override the parametersSpecified in sip.cfg in Server server/ on A-7 Refer to Call Handling Configuration call If reg.x.serverFeatureControl.cf is not Calls call Do Not Disturb donotdisturb If call.missedCallTracking.x.enabled is Parameter is enabled Forwarding is enabled, thisDiversion divert Calls can be automatically diverted when the phone is busy Divert.x.contact will be Server-base call forwarding is Enabled, this parameter isDialplan.x.digitmap is not Dialplan.x.applyToUserDial When present, and if Digit Map digitmap/ on Message Waiting Indicator mwi Messaging msg Network Address Translation nat VoIpProt.local.signalPort in sip.cfg Attendant attendant Roaming Buddies roamingbuddies Roaming Privacy roamingprivacyValue 0 if the call server is Microsoft Live Communications Server Flash Parameter Configuration User Preferences userpreferences This flash attributes are defined as follows EnabledFor example, if device.net.ipAddress.set = Name Possible Values Description Refer to Basic Logging level/change/ Session Initiation Protocol SIP RFC and Internet Draft Support Following SIP request messages are supported Request SupportMethod Supported Following SIP request headers are supported Header SupportHeader Supported Header Supported Following SIP responses are supported Response SupportResponse Supported 3xx Responses Redirection 5xx Responses Server Failure Hold Implementation Reliability of Provisional ResponsesTransfer Third Party Call Control Shared Call Appearance Signaling Bridged Line Appearance Signaling Miscellaneous Administrative Tasks Trusted Certificate Authority List Administrator’s Guide SoundPoint IP / SoundStation IP Encrypting Configuration Files Administrator’s Guide SoundPoint IP / SoundStation IP Adding a Background Logo Changing the Key on the Phone RGB Values Model Width Height Color DepthColor RGB Values Decimal Hexadecimal BootROM/SIP Application Dependencies Model BootROM SIP Application Migration Dependencies Multiple Key Combinations Default Feature Key Layouts IP 4000 Menu, Exit, Off-hook/Hands-free, RedialSoundStation IP 4000 models SoundPoint IP SoundPoint IP 320/330 SoundPoint IP OPER0 14 # 12 11OPER Key ID SoundPoint IP 550/560/600/601/650 SoundStation IP Assigning a Vlan ID Using Dhcp VLAN-A=10 VLAN-A=0x0a VLAN-A=012 Parsing Vendor ID Information Administrator’s Guide SoundPoint IP / SoundStation IP Third Party Software Administrator’s Guide SoundPoint IP / SoundStation IP Zlib Copyright and Permission Notice Third Party Software Administrator’s Guide SoundPoint IP / SoundStation IP Index Numerics Administrator’s Guide SoundPoint IP / SoundStation IP Dhcp Administrator’s Guide SoundPoint IP / SoundStation IP SIP Administrator’s Guide SoundPoint IP / SoundStation IP Addendum to SIP 3.0 Administrator’s Guide New or Changed Features No feature keys on the SoundStation IP 7000 can be remappedDistribution Zip File Managing Conferences Single Registration SIREN22 Treble/Bass Controls Daisy-Chaining Phones Configuration File Changes Provisioning Phones Over CLink This new configuration attribute is defined as follows These configuration attributes are defined as follows Voice Coding Algorithms codecs These new codecs include Codec Preferences codecPref Codec Profiles audioProfile Gains gain Receive Equalization rxEq These new configuration attributes are defined as follows Transmit Equalization txEq Multiple Key Combinations and Default Key Layout Key ID Administrator’s Guide Addendum for the SoundStation IP Addendum to SIP 3.0 Administrator’s Guide No feature keys on the SoundStation IP 6000 can be remapped Two-way audio would take over 100kbps Codecs include Codec Preferences codecPref Gains gain Multiple Key Combinations and Default Key Layout Key ID Function Administrator’s Guide Addendum for the SoundStation IP