Polycom SIP 3.0.2 manual Access to Screens and Systems

	Troubleshooting Your SoundPoint IP / SoundStation IP Phones
Access to Screens and Systems
Symptom	Problem	Corrective Action
There is no response from	The SoundPoint IP /	Do one of the following:
feature key presses.	SoundStation IP family SIP	• Press the keys more slowly.
	phone is not in active state.
		• Check to see whether or not the key
		has been mapped to a different
		function or disabled.
		• Make a call to the phone to check for
		inbound call display and ringing as
		normal. If successful, try to press
		feature keys within the call to access
		Directory or Buddy Status, for
		example.
		• Press Menu followed by Status >
		Lines to confirm line is actively
		registered to the call server.
		• Reboot the phone to attempt re- to the
		call server (refer to Rebooting the
		Phone on page C-9).
The display shows “Network Link	The LAN cable is not properly	Do one of the following:
is Down”.	connected.	• Check termination at the switch or hub
		(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Press Menu followed by Status >
		Network. Scroll down to verify that the
		LAN is active.
		• Ping phone from another machine.
		• Reboot the phone to attempt re- to the
		call server (refer to Rebooting the
		Phone on page C-9).

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