Chapter 6: Maintenance & Fault Finding

6-5

 

 

In the event that repairs can not be obtained conveniently, product service may also be obtained by returning the unit to Raytheon’s Product Repair Center using the prepaid UPS shipping tag supplied with your unit to:

Raytheon Product Repair Center

22 Cotton Road Unit H

Nashua, NH 03063

The Product Repair Center is open Monday through Friday 8:15am. to 5:00pm Eastern Standard Time. All products returned to the Repair Center are registered upon receipt. A confirmation letter will be sent to you acknowledging the repair status and the product’s reference number.

Should you wish to inquire about the repair status of your unit, contact the Product Repair Center at 1-800-539-5539 Ext. 2118. Please have the product reference number, or unit serial number, ready when you call. We will do everything possible to repair and return your unit as quickly as possible.

How to contact Raytheon Marine (Europe)

Raytheon Marine Company

Anchorage Park

Portsmouth

PO3 5TD England

Tel: +44 (0)23 9269 3611

Fax: +44 (0)23 9269 4642

For accessories and parts

In Europe, Raytheon support, service, accessories and parts may be obtained from your authorised dealer. Please refer to the lists of component part numbers and accessories in Chapter 5, Installation and have the Raytheon part number ready when contacting your dealer.

If you are not sure which item is appropriate for your unit, you should first contact the Customer Services Department .

For technical support

The Customer Services Department handles enquiries concerning installation, operation, fault diagnosis and repair.

For technical helpdesk, Tel:

+44 (0)23 9271 4713

Fax:

+44 (0)23 9266 1228

Our technical support staff may also be reached via email at:

techsupra@raytheon.com

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Raymarine 420D manual How to contact Raytheon Marine Europe