Your web browser should indicate the download progress. When the download is complete, you will be prompted to save the compressed configuration file. The file name will include the IP address of the FLX and a date and time stamp, for example, log-
You should be able to email the compressed file as instructed by the support staff.
The support staff may also ask you to select the option to Enable Verbose SIP Logging. Selecting this option will cause the system to log more of the internal operations and network traffic useful for isolating problems. However, the additional logging can degrade performance.
NOTE: Use this setting only when instructed by your support staff, and uncheck this option after you have retrieved the system log package.
Call Status
The Call Status page displays summary call statistics while in an active call. If there is no active call, the page will show a “No active call” message. If in a call, the page will show stats similar to those below. Click the Refresh button to manually refresh the page. The page does not update automatically. You can select, copy and paste the stats into a file or email them if desired.
Sample Call Status
[CONFIRMED] To: "4002" | <sip:4002@10.134.122.95>;tag=as7ba338fa | ||||||
Call time: 00h:00m:25s, 1st res in 2600 ms, conn in 2670ms | |||||||
SRTP status: Not | active |
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#0 G722 @16KHz, sendrecv, peer=10.134.122.95:13400 |
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RX | pt=9, stat | last update: 00h:00m:05.390s ago |
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| total 1.1Kpkt 179.3KB (224.2KB +IP hdr) @avg=57.1Kbps/71.4Kbps | ||||||
| pkt loss=0 | (0.0%), discrd=0 (0.0%), dup=0 (0.0%), reord=0 (0.0%) | |||||
| (msec) | min | avg | max | last | dev | |
| loss period: | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | |
TX | jitter | : | 0.000 | 2.004 | 14.625 | 2.625 | 2.186 |
pt=9, ptime=20ms, stat | last update: 00h:00m:00.110s ago | ||||||
| total 1.2Kpkt 200.6KB (250.8KB +IP hdr) @avg 63.8Kbps/79.8Kbps | ||||||
| pkt loss=0 | (0.0%), dup=0 (0.0%), reorder=0 (0.0%) | |||||
| (msec) | min | avg | max | last | dev | |
| loss period: | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | |
RTT | jitter | : | 0.375 | 3.925 | 15.000 | 15.000 | 5.570 |
msec | : | 0.000 | 1.810 | 5.020 | 2.014 | 1.840 | |
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