When You Have Problems Operating the Machine
Problem | Cause | Solution |
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Cannot print in duplex | Duplex printing cannot | Select a paper type that allows duplex |
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mode. | be done with thick pa- | printing. See “Paper Type: Tray |
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| per, OHP transparencies, | General Settings Guide. |
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| or labels selected as the | 1 | ||
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| paper type. |
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The user code entry dis- | Users are restricted by | Enter the user code (up to eight digits), |
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play appears. | user management. | and then press [q]. |
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The Authentication dis- | Basic Authentication, | Enter your login user name and user |
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play appears. | Windows Authentica- | password. See “When the Authentica- |
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| tion, LDAP Authentica- | tion Screen is Displayed”, About This |
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| tion or Integration Server | Machine. |
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| Authentication is set. |
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“You do not have | The use of the function is | Contact the administrator. |
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the privileges to | restricted to authenticat- |
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use this func- | ed users only. |
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tion.” appears. |
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“You do not have | This user code is not al- | Press the {Energy Saver} key. Confirm |
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the privileges to | lowed to use the function | that the display goes off, and then press |
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use this func- | selected. | the {Energy Saver}key again. The display |
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tion.” continues to be |
| will return to the user code entry dis- |
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| play. When printing under the copier or |
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displayed even though |
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| printer function, press the {Energy Saver} |
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you have entered a valid |
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| key only after printing has finished. |
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user code. |
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Authentication failed. | The entered login user | Inquire the user administrator for the cor- |
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| name or login password | rect login user name and login password. |
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| is not correct. |
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Authentication failed. | The machine cannot per- | Contact the administrator. |
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| form authentication. |
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“The selected | You have tried to delete | Files can be deleted by the person who |
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file(s) which you | files without the authori- | created the file. To delete a file which |
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do not have ac- | ty to do so. | you are not authorized to delete, contact |
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cess privileges |
| the person who created the file. |
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to could not be |
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deleted.” appears. |
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