When a Message Is Displayed

 

 

 

 

Message

Cause

Solution

 

 

 

 

 

 

Connection with

The correct Network set-

• Check the network settings of the cli-

 

 

the destination

tings are not made.

ent computer.

 

has failed. Check

 

• Check that components such as the

 

the status and

 

LAN cable are connected properly.

 

connection. To

 

• Check that the server settings are

 

check the current

 

correct and the server is working

 

status, press

 

properly.

 

[Scanned Files

 

 

 

 

Status].

 

 

 

 

 

 

 

 

Authentication

The entered user name

• Check that the user name and pass-

 

 

with the destina-

or password was invalid.

word are correct.

 

tion has failed.

 

• Check that the ID and password for

 

Check settings.

 

the destination folder are correct.

 

To check the cur-

 

• A password of 64 or more characters

 

rent status,

 

may not be recognized.

 

press [Scanned

 

 

 

 

Files Status].

 

 

 

5

 

 

 

 

 

 

 

 

 

Sender's name is

The sender's name was

A sender's name should be specified be-

 

not selected.

not specified.

fore sending e-mail. Send e-mail after

 

Please specify

 

specifying the sender's name.

 

sender's name.

 

 

 

 

 

 

 

 

Exceeded max. E-

The maximum e-mail

• Increase the size of [Max. E-mail Size].

 

 

mail size. Send-

size has been exceeded.

• Set [Divide & Send E-mail] to [Yes (per

 

ing E-mail has

 

page)] or [Yes (per max. size)].

 

been cancelled.

 

See “Send Settings”, General Settings

 

Check [Max. E-

 

Guide.

 

mail Size] in

 

 

 

 

Scanner Features.

 

 

 

 

 

 

 

 

Sending the data

A network error has oc-

Wait until sending is retried automati-

 

 

has failed. The

curred and a file was not

cally after the preset interval. If sending

 

data will be re-

sent correctly.

fails again, contact the administrator.

 

sent later.

 

 

 

 

 

 

 

 

Sending the data

While a file was being

Try the operation once more. If the mes-

 

 

has failed. To

sent, a network error oc-

sage is still shown, the network may be

 

confirm the re-

curred and the file could

crowded. Contact the administrator. If

 

sult, check

not be sent correctly.

multiple files were sent, use the Scanned

 

 

Files Status screen to check for which file

 

 

[Scanned Files

 

 

 

the problem occurred.

 

 

Status].

 

 

 

 

 

 

 

 

 

 

 

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