Troubleshooting When Using the Facsimile Function

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

LAN-Fax Driver does

A high security level is set by the

Contact the administrator.

 

 

not work.

extended security function.

 

 

 

 

 

 

 

 

Transmission is impos-

The setting of the terminal adap-

Check the setting.

 

 

sible, but reception is

tor used for ISDN connection is

 

 

 

possible.

incorrect.

 

 

 

 

 

 

 

 

Transmission is impos-

There are regions and telephone

Turn the dial tone detection off in

 

 

sible, but reception is

exchanges where a dial tone can

User Parameters. See “Parameter

 

 

possible.

not be detected.

Settings”, General Settings

 

 

 

 

Guide.

 

 

 

 

 

3

 

Although a group spec-

The number of specified destina-

A maximum of 500 parties can be

 

 

 

 

ification was set for the

tions exceeds the maximum

specified for a group. Check if

 

 

 

following, reception

number that can be specified as a

there are over the specified num-

 

 

was not possible.

group.

bers registered in the address

 

 

Receiving Station for

 

book. If a group was registered in

 

 

 

another group or designated in 1-

 

 

Transfer Request, End

 

 

 

 

5 of Transfer Box, transmission is

 

 

Receiver for Transfer

 

 

 

 

canceled but an error message

 

 

Box, Forwarding, For-

 

 

 

 

does not appear. See “Registering

 

 

warding of Special

 

 

 

 

Names to a Group”, General Set-

 

 

Sender, Reception Re-

 

 

 

 

tings Guide.

 

 

port e-mail, E-mail TX

 

 

 

 

 

 

 

Results, routing e-mail

 

 

 

 

received via SMTP.

 

 

 

 

 

 

 

 

 

❖ Reception

 

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

The machine failed to print

If this happened when the Re-

• Load paper into the tray.

 

 

received fax documents.

ceive File indicator was lit, low

• Add toner.

 

 

 

paper may have caused printing

 

 

 

See “Substitute Reception”, Fac-

 

 

 

to stop.

 

 

 

simile Reference.

 

 

 

 

 

 

 

 

 

 

 

The machine failed to

Store has been selected for Recep-

Print the fax documents using a

 

 

print received fax doc-

tion File Setting.

Web browser or the Print Stored

 

 

uments.

 

RX File function. See “Printing

 

 

 

 

Received and Stored Documents”

 

 

 

 

and “Printing fax information us-

 

 

 

 

ing a Web browser”, Facsimile

 

 

 

 

Reference.

 

 

 

 

 

 

 

The machine failed to print

B Load Paper indicator is lit.

Load paper into the tray. See p.73

 

 

received fax documents.

 

“Loading Paper”.

 

 

 

 

 

 

 

Reception is impossi-

The setting of the terminal adap-

Check the setting.

 

 

ble, but transmission is

tor used for ISDN connection is

 

 

 

possible.

incorrect.

 

 

 

 

 

 

 

 

While pressing [Manual

The machine is receiving an on-

After the e-mail is received, press

 

 

E-mail RX], “Cannot

demand e-mail message (e-mail

[Manual E-mail RX], and then try

 

 

receive E-mails

inquiry from the administrator).

again.

 

 

currently.” ap-

 

 

 

 

pears and e-mail can-

 

 

 

 

not be received.

 

 

 

 

 

 

 

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