Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

This section describes likely causes of and solutions for problems related to network delivery and sending e-mail.

When Stored Files Cannot Be Accessed

This section describes likely causes of and possible solutions for job access-related problems.

Problem

Cause

Solution

 

 

 

The stored file is locked

The file, which is password pro-

Contact the administrator.

and is not accessible.

tected, is locked because the pass-

 

 

word was incorrectly entered ten

 

 

times.

 

 

 

 

5

When You Cannot Browse the Network to Send a Scan File

 

This section describes likely causes of and possible solutions for the network browsing failing to operate when files are sent.

Problem

 

Cause

Solution

 

 

 

The network cannot be

The following machine settings

Check the settings. See “Network

browsed whenspecifying

may not be correct:

Settings”, General Settings

the destination folder.

•

IPv4 address

Guide.

 

 

 

•

Subnet Mask

 

 

 

 

 

Reference

“Network Settings”, General Settings Guide

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem

Cause

Solution

 

 

 

The Scanner Properties

Advanced encryption has been

For details about the extended securi-

dialog box cannot be

specified in the extended security

ty setting, contact the administrator.

displayed.

setting.

 

 

 

 

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