4.Troubleshooting When Using the Printer Function
This chapter describes likely causes of and possible solutions for printer function problems.
When You Cannot Connect to the USB Interface
This section describes how to troubleshoot a problem related to USB connections.
Problem | Cause | Solution |
|
|
|
The machine is not auto- | The USB cable is not con- | Turn off the power of the machine, re- |
matically recognized. | nected properly. | connect the USB cable, and then turn it |
|
| on again. |
|
|
|
Windows has already con- | Check whether the com- | Open Windows' Device Manager, and |
figured the USB settings. | puter has identified the | then, under [Universal Serial Bus control- |
| machine as an unsup- | lers], remove any conflicting devices. |
| ported device. | Conflicting devices have a [!] or [?] icon |
|
| by them. Take care not to accidentally |
|
| remove required devices. For details, |
|
| see Windows Help. |
|
| When using Windows 2000 / XP or |
|
| Windows Server 2003, an erroneous de- |
|
| vice is displayed under [USB Controller] |
|
| in the [Device Manager] dialog box. |
|
|
|
Windows Me and the ma- | You need to download | Download USB Printing Support from |
chine cannot be connected. | USB Printing Support for | the supplier's website. |
| Windows Me. | Search the model name you use on the |
|
| |
|
| supplier's website, and download USB |
|
| Printing Support. |
|
|
|
43