Troubleshooting When Using the Scanner Function
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| Message | Cause | Solution |
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| Error has oc- | An error has occurred in | • Check whether the network cable is |
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| curred in the | the driver. | connected correctly to the client |
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| scanner driver. |
| computer. |
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| • Check whether the Ethernet board of |
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| the client computer is recognized |
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| correctly by Windows. |
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| • Check whether the client computer |
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| can use the TCP/IP protocol. |
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| Communication er- | A communication error has | Check whether the client computer can |
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| ror has occurred | occurred on the network. | use the TCP/IP protocol. |
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| on the network. |
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| Scanner is in use | A function of the ma- | Wait for a while and reconnect. |
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| for other func- | chine other than the |
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| tion. Please | scanner function is being |
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| wait. | used such as the copier |
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| function. |
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5 |
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| Insufficient mem- | Memory is insufficient. | • Close all the unnecessary applica- | |
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| ory. Close all |
| tions running on the client computer. |
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| other applica- |
| • Uninstall the TWAIN Driver, and |
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| tions, then re- |
| then reinstall it after restarting the |
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| start scanning. |
| computer. |
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| No User Code is | Access is restricted with | Contact the administrator. |
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| registered. Con- | user codes. |
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| sult your system |
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| administrator. |
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| Any of Login User | The entered login user | • Check the login user name, login |
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| Name, Login Pass- | name, password, or driv- | password, and driver encryption |
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| word or Driver | er encryption key was | key. |
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| Encryption Key is | invalid. | • Permission to use this function has not |
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| incorrect. |
| been granted. Contact the administrator. |
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Reference
“Turning Off the Main Power”, About This Machine
“Network Settings”, General Settings Guide
“Using telnet”, Network Guide
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