Troubleshooting When Using the Scanner Function
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| Message | Cause | Solution | |
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| Cannot add any | The maximum number of | The maximum number of modes that | |
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| more scanning | registerable scan modes | can be stored is 99. Delete unneeded | |
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| mode. | has been exceeded. | modes. | |
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| Cannot specify | The maximum number | The maximum number of scanning are- | |
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| any more scanning | of registerable scan areas | as that can be stored is 99. Delete un- | |
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| area. | has been exceeded. | needed scanning area. | |
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| Call Service | An unrecoverable error has | Contact your service representative. | |
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| Please call your | occurred in the machine. |
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| service repre- |
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| sentative. |
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| Scanner is not | The TWAIN scanner | Contact your service representative. | |
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| available on the | function cannot be used |
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| specified device. | on this machine. |
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| Scanner is not | • The machine's main | • Set the main power switch to “On”. | |
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| available. Check | power switch is off. | • Check whether the machine is con- | |
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| the scanner con- | • The machine is not | nected to the network correctly. | ||
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| nection status. | connected to the net- | • Deactivate the personal firewall of | |
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| work correctly. | the client computer. | |
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| • Use an application such as telnet to | |
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| make sure SNMPv1 or SNMPv2 is | |
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| set as the machine’s protocol. See | |
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| “Network Settings”, General Set- | |
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| tings Guide and “Using telnet”, Net- | |
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| work Guide. | |
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| Cannot find the | • The machine's main | • Set the main power switch to “On”. | |
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| scanner. Check if | power switch is off. | • Check whether the machine is con- | |
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| the scanner main | • The machine is not | nected to the network correctly. | |
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| power is on. | connected to the net- | • Deactivate the personal firewall of | |
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| work correctly. | the client computer. | |
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| • Use an application such as telnet to | |
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| make sure SNMPv1 or SNMPv2 is | |
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| set as the machine’s protocol. See | |
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| “Network Settings”, General Set- | |
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| tings Guide and “Using telnet”, Net- | |
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| work Guide. | |
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| No response from | The machine is not con- | Check whether the machine is connect- | |
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| the scanner. | nected to the network | ed to the network correctly. | |
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| correctly. |
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| No response from | The network is crowded. | Wait for a while, and then try to reconnect. | |
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| the scanner. |
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| Error has oc- | The | Check whether the scanning settings | |
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| curred in the | fied scan conditions have | made with the application exceed the | |
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| scanner. | exceeded the setting | setting range of the machine. | |
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| range of the machine. |
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