2.Troubleshooting When Using the Copy Function

This chapter describes likely causes of and possible solutions for copier function problems.

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow the instructions they contain.

Important

For messages that are not listed here, see p.5 “When You Have Problems Op- erating the Machine”.

Message

Cause

Solution

 

 

 

Cannot detect

An irregular original is

Select paper manually, not in Auto Pa-

original size.

placed.

per Select mode, and do not use Auto

 

 

Reduce/Enlarge function. See “Sizes dif-

 

 

ficult to detect”, Copy/Document Serv-

 

 

er Reference.

 

 

 

Cannot detect

An irregular original is

Place the original on the exposure glass.

original size.

placed.

See “Placing Originals on the Exposure

 

 

Glass” and “Sizes difficult to detect”,

 

 

Copy/Document Server Reference.

 

 

 

Cannot detect

Original is not placed.

Place your originals.

original size.

 

 

 

 

 

Check original

Original is not placed in a

Change the orientation of the original.

orientation.

proper orientation.

 

 

 

 

Check paper

An irregular paper size is

If you press the {Start} key, copy will

size.

set.

start onto the selected paper.

 

 

 

Rotate Sort is

A size of paper for which

Select a proper paper size. See “Supple-

not available

Rotate Sort is not availa-

mentary Information”, Copy/Docu-

with this paper

ble is selected.

ment Server Reference.

size.

 

 

 

 

 

Cannot staple

The Staple function can-

Select a paper size that can be used with

paper of this

not be used with the pa-

the Staple function. See “Supplementary

size.

per size selected.

Information”, Copy/Document Server

 

 

Reference.

 

 

 

Duplex is not

The Duplex function can-

Select a proper paper size. See “Supple-

available with

not be used with the pa-

mentary Information”, Copy/Docu-

this paper size.

per size selected.

ment Server Reference.

 

 

 

Maximum number

The number of copies ex-

You can change the maximum copy

of sets is nn.

ceeds the maximum copy

quantity. See “Max. Copy Quantity”,

(“nn” indicates the max-

quantity.

General Settings Guide.

imum number of sets.)

 

 

 

 

 

15