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Troubleshooting When Using the Copy Function

Problem

Cause

Solution

 

 

 

When using the Margin

There is a lack of margin

Set a narrower margin with User Tools.

Adjustment function,

space on the opposite side

You can set the width between 0 - 30 mm

parts of the original im-

of the binding position.

(0" - 1.2").

age are not copied.

 

See “Front Margin: Left / Right”, “Back

 

 

 

 

Margin: Left / Right”, “Front Margin:

 

 

Top / Bottom”, and “Back Margin: Top

 

 

/ Bottom”, General Settings Guide.

 

 

 

When using the Image

You selected copy paper

Select copy paper larger than the origi-

Repeat function, the orig-

the same size as the orig-

nals or select the proper reproduction

inal image is not copied

inals, or you did not se-

ratio.

repeatedly.

lect the proper

 

 

reproduction ratio.

 

 

 

 

❖ Stamp

Problem

Cause

Solution

 

 

 

The stamp position is

The paper orientation is

Check the paper orientation and stamp

wrong.

wrong.

position.

 

 

 

❖ Combine

Problem

Cause

Solution

 

 

 

Copies made with the

You selected a setting

Change the setting. See “Orientation:

Booklet or Magazine

(“Open to Left” or “Open

Booklet, Magazine”, General Settings

function cannot be folded

to Right”) that does not

Guide.

into a book correctly.

match the orientation of

 

 

originals.

 

 

 

 

When using the Combine

You specified a repro-

When you specify a reproduction ratio

function, parts of the im-

duction ratio that does

using the Manual Paper Select function,

age are not copied.

not match the sizes of

check that the ratio matches your origi-

 

your originals and copy

nals and the copy paper. Select the cor-

 

paper.

rect reproduction ratio before using the

 

 

Combine function.

 

 

 

Copies are not in correct

You placed the originals

When placing a stack of originals in the

order.

in the incorrect order.

ADF, the last page should be on the bottom.

 

 

If you place an original on the exposure

 

 

glass, start with the first page to be copied.

 

 

 

❖ Duplex

Problem

Cause

Solution

 

 

 

Cannot print in duplex

You have loaded paper

Remove paper loaded on the bypass

mode.

on the bypass tray.

tray. Load paper in another tray.

 

 

 

Cannot print in duplex

You have loaded paper

Change the paper.

mode.

exceeding 90 g/m2.

 

 

 

 

Cannot print in duplex

You have selected a tray

Set the tray to [2 Sided Copy] in [Tray Pa-

mode.

which is set to [1 Sided

per Settings] in [System Settings]. See “Pa-

 

Copy] in [Tray Paper Set-

per Type: Tray 1-4”, General Settings

 

tings] in [System Settings].

Guide.