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Troubleshooting When Using the Copy Function
Problem | Cause | Solution |
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When using the Margin | There is a lack of margin | Set a narrower margin with User Tools. |
Adjustment function, | space on the opposite side | You can set the width between 0 - 30 mm |
parts of the original im- | of the binding position. | (0" - 1.2"). |
age are not copied. |
| See “Front Margin: Left / Right”, “Back |
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| Margin: Left / Right”, “Front Margin: |
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| Top / Bottom”, and “Back Margin: Top |
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| / Bottom”, General Settings Guide. |
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When using the Image | You selected copy paper | Select copy paper larger than the origi- |
Repeat function, the orig- | the same size as the orig- | nals or select the proper reproduction |
inal image is not copied | inals, or you did not se- | ratio. |
repeatedly. | lect the proper |
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| reproduction ratio. |
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❖ Stamp
Problem | Cause | Solution |
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The stamp position is | The paper orientation is | Check the paper orientation and stamp |
wrong. | wrong. | position. |
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❖ Combine
Problem | Cause | Solution |
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Copies made with the | You selected a setting | Change the setting. See “Orientation: |
Booklet or Magazine | (“Open to Left” or “Open | Booklet, Magazine”, General Settings |
function cannot be folded | to Right”) that does not | Guide. |
into a book correctly. | match the orientation of |
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| originals. |
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When using the Combine | You specified a repro- | When you specify a reproduction ratio |
function, parts of the im- | duction ratio that does | using the Manual Paper Select function, |
age are not copied. | not match the sizes of | check that the ratio matches your origi- |
| your originals and copy | nals and the copy paper. Select the cor- |
| paper. | rect reproduction ratio before using the |
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| Combine function. |
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Copies are not in correct | You placed the originals | When placing a stack of originals in the |
order. | in the incorrect order. | ADF, the last page should be on the bottom. |
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| If you place an original on the exposure |
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| glass, start with the first page to be copied. |
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❖ Duplex
Problem | Cause | Solution |
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Cannot print in duplex | You have loaded paper | Remove paper loaded on the bypass |
mode. | on the bypass tray. | tray. Load paper in another tray. |
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Cannot print in duplex | You have loaded paper | Change the paper. |
mode. | exceeding 90 g/m2. |
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Cannot print in duplex | You have selected a tray | Set the tray to [2 Sided Copy] in [Tray Pa- |
mode. | which is set to [1 Sided | per Settings] in [System Settings]. See “Pa- |
| Copy] in [Tray Paper Set- | per Type: Tray |
| tings] in [System Settings]. | Guide. |
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