Troubleshooting When Using the Scanner Function
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| Message | Cause | Solution | |
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| Transmission has | Transmission has failed. | Allocate sufficient space. | |
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| failed. Insuffi- | There was not enough |
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| cient memory in | free space on the hard |
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| the destination | disk of the SMTP server, |
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| FTP server, or client com- |
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| hard disk. To |
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| puter at the destination. |
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| check the current |
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| status, press |
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| [Scanned Files |
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| Status]. |
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| Output buffer is | Too many jobs are in | Retry sending after sending jobs in | |
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| full. Sending the | standby state, and send- | standby state completes. | |
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| data has been | ing was cancelled. |
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| cancelled. Please |
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| try again later. |
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| Exceeded max. | The file being stored has | Specify whether to use the data or not. | |
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| number of pages | exceeded the max. | Scan the pages that were not scanned | |
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| per file. Do you | number of pages for one | and store them as a new file. See “Stor- | ||
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| want to store the | file. | ing Files Using the Scanner Function”, | |
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| scanned pages as |
| Scanner Reference. | |
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| 1 file? |
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| Exceeded max. | The maximum number | Try one of the following measures: | |
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| file capacity. | of files that can be stored | • Wait for a while, and then retry the | |
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| Delete the unnec- | has been exceeded. | scan operation. | |
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| essary stored |
| • Reduce the scan area or scanning res- | |
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| files. |
| olution. See “Items for Specifying | |
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| Scan Settings”, Scanner Reference. | |
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| • Delete unneeded stored files. See | |
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| “Deleting a Stored File”, Scanner | |
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| Reference. | |
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| Cannot send | The maximum number | Try one of the following measures: | |
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| scanned data. Ex- | of files that can be stored | • Wait for a while, and then retry the | |
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| ceeded max. | has been exceeded. | scan operation. | |
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| number of files. |
| • Reduce the scan area or scanning res- | |
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| Unable to capture |
| olution. See “Items for Specifying | |
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| files. |
| Scan Settings”, Scanner Reference. | |
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| • Delete unneeded stored files. See | |
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| “Deleting a Stored File”, Scanner | |
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| Reference. | |
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| Exceeded max. | The maximum number | Check the files stored by the other func- | |
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| number of files | of files that can be stored | tions, and then delete unneeded files. | |
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| which can be used | in the document server | See “Using the Document Server”, | |
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| in Document Serv- | has been exceeded. | Copy/Document Server Reference. | |
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| er at the same |
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| time. |
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