Maintenance and Troubleshooting

5.3

Troubleshooting Tips

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the VX-6000d.

If you encounter an issue not described here or in Section 3 (refer to Installation Considerations on page 22), or if the suggested solutions fail to resolve the problem,

please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom

Possible Cause(s)

Solution

The projector does not turn on after initial installation. The power LED on the front of the DHD Controller lights red after you press the power button.

The projector and DHD Controller are both on, but there is no picture and on-screen menus do not appear.

The VX-6000d is not plugged in or the AC outlet is not active.

The serial connection from the DHD Controller to the VX-6000d is incorrect.

The remote control batteries have run out.

Faulty or incorrect video connection between the DHD Controller and the VX-6000d.

Ensure that the VX-6000d is plugged in and that the AC outlet is active.

Ensure that the RS-232 output from the DHD Controller is properly connected to the

COM LINK IN port on the VX-6000d (see Figure 3-8).

Replace the batteries.

Ensure that the HDMI output from the DHD Controller is properly connected to the HDMI input on the VX-6000d (see Figure 3-8).

The projector and

Incorrect source selection.

• Select the correct source.

DHD Controller are both on

• Source component is not

• Turn on the source.

and menus appear

 

turned on.

 

on-screen, but there is no

Source component is

• Check video connections

picture.

 

connected incorrectly or

to source component.

 

 

not at all.

 

 

 

 

 

A projected image from a DVD is split or otherwise scrambled.

Image is too bright and/or lacks definition in the bright areas of the image.

DVD player is connected to the Component input and set to progressive scan mode.

Contrast is set too high.

Turn off progressive scan on the DVD player. Or, connect the DVD player to the HD1 or HD2 input.

Lower the contrast setting.

Image appears “washed out”

• Brightness is set too high.

• Lower the brightness

and/or dark areas appear too

 

setting.

bright.

 

 

 

 

 

Colors in the image are

• The Red/Pr, Green/Y or

• Ensure that the source

swapped (for example, reds

Blue/Pb outputs from the

outputs are connected to

appear blue or vice versa) on

source are connected to

the correct DHD Controller

one or more sources.

the wrong inputs on the

input.

 

DHD Controller.

 

 

 

 

76

Runco VX-6000d Owner’s Operating Manual

Page 88
Image 88
Runco VX-6000D manual Troubleshooting Tips, Troubleshooting Chart, Symptom Possible Causes Solution